We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“crappy hotel”
Review of Saluja Residency

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Saluja Residency
Ranked #10 of 27 Hotels in Siliguri
Mumbai (Bombay), India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“crappy hotel”
Reviewed September 7, 2013

food is not edible, rooms are average. Service staff, etc are dressed very shabbily. tea cups not clean and overall things were just in a sad condition. food was pathetic, please be careful eating there, wonder how clean the kitchen is when the surrounding is a dump ground. just sloppy, no internet connection in rooms.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank akavandi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

46 reviews from our community

Traveler rating
    9
    12
    13
    6
    6
See reviews for
15
4
3
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 21, 2013 via mobile

Include a restaurant of correct quality and a club
Located on a busy street, noisy up to 1am
Helpful staff... have a car for the airport for 500 rp... think 45 to 55 minute to go there
Or 1h for 300rp in private tuktuk
Room had some elegance but humidity spot on the wall, some missing curtains
Internet is not working on top floor
1700 with taxes for a regular a/c room
I think you can get the same quality for cheaper price
10 rp to go to the station in public tuktuk or 20-30 in bicycle rickshaw .
Has security
Clean

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frenchexpatriate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 21, 2013

My family and i made an overnight stay at this hotel. We needed packed breakfast early morning around 7-7:15 for our train journey. We were getting it packed from a restaurant nearby but the manager of Saluja Residency's restaurant told that their room service starts at 6am and they'll pack breakfast for us. So we believed him and ordered the items to be packed for breakfast. Next morning: No breakfast. No one picks up any calls in the room service. No one at reception. Fake promises. Crap service.
So when we were leaving for the station, the manager suddenly appears and when we told him of our problem, he laughs. That's his response: a laugh. No apology. Nothing. A laugh. No respect for guests.
Also, when we got the room, there was no water in the jug. We had to ask at-least 4-5 times just for water to be delivered. Also no hand-wash soap in the bathroom. Horrible professionalism.
Only possible positives was: Rooms were spacious and decent.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshwinSethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashmitsaluja, Owner at Saluja Residency, responded to this review, June 24, 2013
Dear Mr. Sethi,

Thank you for taking the time to share your impressions regarding your recent stay at the Saluja Residency.

We are happy to hear that you appreciated the room size and its nature.

We sincerely regret that you were disappointed by our staff at front desk and the room service.

Please accept also our apologies for the inconveniences. I have shared this information with our General Manager and we will make sure it does not happen again and that all our staff are dedicated to offer the best service for a unique experience in our hotel.

I sincerely hope that we will have the pleasure of welcoming you back.

With our very best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Siliguri hotels

New Delhi, India
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 9, 2013

We recently stayed this hotel with our family members while returning from Gangtok. Our hotel in Gangtok suggested us to stay in RajDarbar hotel but our another friend in Siliguri booked this hotel for us. It is located in a busy market place but its room's interior, toilet, airconditioner everything is very old & badly managed.

Room Tip: " Avoid this hotel for family stay "
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaiHo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashmitsaluja, Owner at Saluja Residency, responded to this review, June 24, 2013
Dear Sir,

Thank you for taking the time to share your impressions regarding your your stay at Saluja Residency.

We sincerely regret that you were disappointed by the amenities and the hotel details.

Please accept our apologies for the inconveniences. I have shared this information with all of our directors and the board has made sure that the hotel will soon go under complete change over and would be made far more better for valuable guests like you.

We are dedicated to offer the best service for the unique experience in our hotel.

I sincerely hope that we will have the pleasure of welcoming you back.

With our very best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 7, 2012

I stayed there with my family for one night on the way to darjeeling. Rooms are average. Sleeping quality is par below average. Toilets are very small and tacky. However room service is quite good and food quality is quite decent. Its ok for staying a night on the transit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debojit_roy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 2, 2012

staye d in this property with same expectations as before but was totally dismayed.
very poorly managed property with seepage,cobwebs and dirty linen.
the room service is very poor.not recommended for stay.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ramesh0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 26, 2010

I had to stay in this hotel for a night as i was to travel to Borong next day. So I did a night stay there.I booked the non-AC room for 16th Oct night.The room was a small one. The bathroom was smelly and not clean at all. The provided a water soaked towel for use.

The receptionist booked a car for me to travel to Borong in advance on 16th Oct. But next day the car did not come. They even could not provide the pre-ordered break-fast.The receptionist was rude as well. The traveller should never book this hotel.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank manastiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Siliguri hotels
0.6 mi away
Balaji Inn
Balaji Inn
#12 of 27 in Siliguri
8 reviews
0.1 mi away
Hotel Vinayak & Restaurant Pamm
0.3 mi away
Mount Embassy Hotel
Mount Embassy Hotel
#15 of 27 in Siliguri
166 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Sinclairs Siliguri
Sinclairs Siliguri
#2 of 27 in Siliguri
246 reviews
0.3 mi away
CHAS Rajdarbar Hotel & Banquets
2.8 mi away
Royal Sarovar Portico
Royal Sarovar Portico
#1 of 27 in Siliguri
303 reviews
Show Prices
Show Prices
Show Prices

Been to Saluja Residency? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Saluja Residency

Property: Saluja Residency
Address: Hill Cart Road,, Siliguri 734001, India
Location: India > West Bengal > Darjeeling District > Siliguri
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #10 of 27 Hotels in Siliguri
Price Range (Based on Average Rates): $
Hotel Class:3 star — Saluja Residency 3*
Number of rooms: 40
Official Description (provided by the hotel):
Saluja Residency has been a well established hotel in Siliguri since 1980s operating under a new name from 2001. It is located in the heart of the city, making it accessible and easy for our customer in regard to the Airport & Railways. There are several bus-stops, ATMs, markets etc. located within the limits of 5 mins. walk. The hotel has a multi-cuisine family restaurant 'New Amber Bar & Restaurant' serving several delicacies.The hotel also boasts with the best Nightclub in town 'ZORB Discotheque & Lounge', serving wide range of fun filled drinks & mouth-watering starters. The best music station with Sheesha adds to the hotel value.The hotel has several Banquets for Kitty Parties, Conferences, Get-togethers, Birthdays and other various programmes. Saluja Residency stands out in all forms, just because of the criteria it lays stress on. We indulge on points like luxury, hygiene, personal touch & friendly behaviour with all our guests. Saluja Residency & all of its staff are dedicated towards quality service and home-like feel. The Management of the hotel personally takes care of all the guests and are almost present in the hotel to welcome the guests or to address their issue or problems. The Management have been running hotels since 1982 and are best in their expertise. Guests who stays in Saluja Residency senses safety & affection to its utmost brim. The staff of the hotel are the life of the hotel. Not only at Saluja Residency but all around the globe. The staff makes the stay comfortable where as the amenities provides luxury. The Staff at Saluja Residency are carefully hand-picked by the Management & a group of HR & HODs on criteria of personal hygiene, health, education, smartness, in-promto behaviour, emotional & technological know-how. Saluja Residency & its team gets smiling and friendly more than ever, keep visiting them and see them better each time. The Hotel - Saluja Residency is a huge property in terms of a hotel which stands right in the heart of a city which has connecting borders to 5 countries and multiple exotic holiday locations. The city is a hub of trade and affairs to mass corporates of various industries. Saluja Residency is surrounded by other Hotels and different markets and is located right in the busiest and posh main road of the City. Yet keep all its customers at peace 24 x 7. The number of corporate staying in the hotel tags Saluja Residency as Business Hotel sometimes ;) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Saluja Residency reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing