Only just got round to reviewing this hotel from our stay in October 2013.
Firstly - we had a lovely stay. We booked through Thomas Cook and paid extra for a sea view room as we had heard the other side of the hotel was noisy due to traffic.
Check-in was friendly and professional and we received a glass of bubbly on arrival. The lobby area was very pretty and had a vast amount of sofas and chairs. Once we checked in and got our room key we went upstairs to the 3rd floor. We had a slight issue here as there was what looked like a blood stain on the net curtain leading out to the balcony. We went back downstairs and told the reception staff who immediately switched our room to one on the 8th floor. This was cleaner and as an added bonus had a much better view of the sea. The 3rd floor view was disappointing I might add - only just reaching tree level rather than a lovely sea view.
Rooms were clean and had what you need (dressing table, small wardrobe space, bedside cabinet, chair etc). Bathroom was clean also and came with complimentary toiletries. Balcony was small but absolutely fine - with two chairs outside for relaxing in and also a small fixed pull-out clothes line to dry your towels on (or we used it for our swimming gear).
The pool was small but lovely to have a splash around in as most people tended to just stay on sunbeds all day rather than go into the pool. There were scheduled activities (aqua aerobis ect) but we were alsways out exploring when these were running. The outside bar was nice, friendly staff but drinks were a bit pricey. There is also a resident cat on site (very old scraggly thing!) which my partner was convinced had mange and stayed away from! lol Never bothered anyone though and just curled up under a sunlounger most days. Towels can be exchanged daily at the poolside at set times.Another onus is no children are allowed in the hotel - so no screaming kids in the pool - lovely!
The all you can eat dinner and breakfast had plentiful food and choice - but we found most options although not unpleasant, quite bland for dinner (and I'm not known for my love of spice). The only thing with real flavour was the tapas which was cooked fresh one dinner time. The cook to order pancakes were also nice. We found out some cultural differences with queuing for food (paricularly the ice cream which is enclosed in a corner) - but us British love to queue! Some people clearly don't. The one thing that put me off was one woman man-handling all the food and the serving ladel one evening - put me right off my food! Not the hotel's fault though! You do need to pay for any drinks you have at dinner as the fruit juice machine from breakfast is locked up in the evening. The waitng staff are great and end up remembering what you drink with your meals.
The hotel is in a great location and an easy walk into the town and the local beaches. It's a shame that most of the restaurants and cafes are all British! We were craving some Spanish food and were told by the reception staff that we'd have to go to the other side of town for this, which was a shame. Thomas Cook offered their own tours - but we found that booking the exact same tour through the hotel reception was much cheaper. The staff all speak excellent English so there is no problem worrying what you are booking.
The evening onsite entertainment is a mixed bag - some cheesy rubbish and some great acts - worth a look on the events board to see what's going on - as it's free after all.
The 'spa' which is advertised is actually in a separate building just outside the pool exit. We tried to book something the first day we arrived and waiting for 10 minutes in the entrance to eventually be seen by a hairdresser who told us the spa lady wasnt in and she didn't know where she was or when she'd be back. We tried again on our way back from town and had the same experience again - no one was around. We tried once more a few days later and then just gave up.
So all in all a great experience. Clean hotel, lovely staff, very quiet, beautiful views. Only downside was the slighlty bland food at dinner - so definitely recommened this hotel.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur Boutique Hotel is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- H10 Big Sur Boutique Hotel Tenerife/Los Cristianos