From the moment we walked in to reception and was greeted with a glass or two of Cava really set the tone for the week. Reception staff couldn't do more to make you feel welcome. Reception area clean, chic and comfortable. Was given room on 6th floor facing the sea and overlooking the harbour, as previously requested, great position, facing the sun all day. Surprise bottle of bubbly on ice made our day too, thanks Big Sur. Room was spotless, maid did a great job every day, sheets changed twice during the week. Requested two extra pillows and were brought up within 10 minutes. Great coffee machine & minibar (reasonably priced) although the safe to hire was a bit pricey. Aircon great. Plenty of toiletries, towels, dressing gowns and slippers. Room well furnished and nice decor. Plenty hot water and great shower over the bath. Free WiFi was a bit slow at times, but skyped the kids for an hour no problem. Two poolside towels in the room, and could be changed daily at the poolside.
We stayed 1/2 board, great breakfast, plenty for everyone, huge choice, and catered for many nationality tastes, and they had a chef cooking british style bacon, frying eggs and making omelettes in front of you as you waited. Friendly waiters cleared the tables and relaid very quickly, never had to wait for a table, even though it was quite busy at 8am.
Dinner service - hotel requested smart clothes worn, which was generally observed. Great wine list, reasonably priced. Huge selection of food which was varied each night. At least 3 different meat dishes, 2 soups, selection of pastas and sauces, lots of salad choices. Loved the showcook section, chef cooking 3 types of fish, chicken, pork & lamb chops exactly to your taste in front of you. Dessert section, again great choices, always being replenished. And then onto the cheeseboard, 3 cheeses always available, loved the type of blue cheese, plentiful biscuits and fresh fruit made it a 6 course meal each night for us. The only fault I found with the whole eating experience was the bitty bones in the oxtail dish, which spoilt it. I pretty well tried everything on offer.
Poolside - although rules stated no towels on beds before 9.30, this was often ignored by the minority, which hindered the cleaners. The minority was not just our usual Germans, but fellow brits, however, because the sun moved round quickly most beds were affected by shade at some time during the day. Was like musical beds from early afternoon. Not sure if there would be enough room at peak summer though. Great heated pool and spa. Daily activities offered but was not taken up much. Loved the clothes show - great model - lads, you'll know what I mean!
Bar staff both during the day and evening were super, good banter - particularly Eva, nothing was too much trouble. Branded spirits pricey, but generally the local stuff was fairly reasonable as not on measure. Beer same price as uk.
Evening entertainment provided each night- mostly good- some needed to play to the audience better to keep people interested, a few packs of cards came out during the shows! Chairs & tables in the bar area were a bit uncomfortable for an evening out, and also a bit chilly near the sides due to open roller blinds.
Overall, this hotel exceeded our expectations. First time holiday without our kids and it was great around the pool without any too! Good mix of nationalities, met some nice people from all over. Great location near the far end of Los Cristianos, but was within 2 minutes walk of shops, bars and restaurants. Will be back.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur (formerly H10 Oasis Moreque) is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- Hotel H10 Big Sur Tenerife/Los Cristianos