We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
H10 Big Sur Boutique Hotel
Ranked #1 of 13 Hotels in Los Cristianos
Certificate of Excellence
Reviewed November 29, 2013

We left La Palma at 5.30 a.m. with Fred Olsen ferry, and arrived at H10 Big Sur at 9 a.m. We felt us a little bit tired and shaky after a rather tough voyage. The reception was very special-with many suitcases in different colours and sizes, and also the floor was funny with different pattern on the tiles. We had pre-booked a room with sea view, but because of much rain on Sunday, our room wasn't ready. Fortunately for us, Jesùs was in the reception and he was very sorry telling us about the problems the rain had given them. However, he saw what we needed, og sent us for a breakfast before the check-in prosess continued. After a very good meal, we got a temporary room for the next night, and Jesùs promised us a nice room next day at 12 a.m. As promised, next day we got a fantastic room with beautiful view of the swimmingpool and the harbour. He also offered us a good compensation for "the lost day" we got. His attitude to the customer and also his thinking of finding the best solutions, is unique. He is a very good man for H10 Big Sur. We had a very nice stay at the hotel, and will send a very big "THANK YOU" to everybody of the staff. All meals was good and varied with many possibilities for making your own specialty.In our room- we daily could make our coffee and sit on the balcony and see the sunrise. Finally, we hope the safety-guard in the pool still will take care of the cats.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Bjorn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,118)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,168 - 1,174 of 2,120 reviews

Reviewed November 25, 2013

just back from H10 big 24th November after a 2week stay, this is a good 3star hotel, with a fair bit to go to reach 4stars , yes the reception area has been refurbished and looks the part, rooms have had a lick of paint and are clean to a point, on arrival we were given a room on level 3 which was ok but we did prepaid for sea view but were given tree view above the entertainment room, we stayed there for two nights and asked to be moved, no one staying for two weeks should be put above entertainment room [ u get no sleep] after 5 nights with not much sleep we moved to level 6 were we got what we payed for [hoora] .both rooms were clean,but we had to clean out both fridges, bathroom can get very slippery and quite dangerous both baths very slim and shower heads in both rooms needed replaced .food was predictable but edible ,however you can only have tea at breakfast and no other time unless you pay this is so you pay for wine or water for dinner running up a hefty bill on deparcher ,entertainment was 2star gout bar to expensive [another bill] best to find your entertainment elsewhere plenty to choose from and prices respectable, this hospital sorry this hotel is very much over priced and not for couples under 50ish more lick emergency word H10 big sur

Room Tip: if staying longer than 1week any room away from the entertainment room or sea view above the pool
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013

I had stayed in a few places in Tenerife and I didn't think I would ever see any hotels there that I would describe as classy or upmarket. But when I walked into Big Sur, that changed and I was blown away! The reception had chic interior design with lots of white chairs and a marble floor. Everyone is given complimentary champagne upon arrival! I had my own double bed in my own bedroom, my parents had their own bedroom, then we had a shared living room with a minifridge and fully functioning tv. Our balcony was like half of the top of the entire building with sunbeds and an umbrella - far bigger than the little two-chair overhangs I had been accustomed to. We could look at an unspoilt view of the beach and sea port or turn around and on a clear day, we could see the top of the volcanic mountain. My favourite thing was when the maid brought us each a little chocolate every night (they were the best chocolates I had ever had in Spain). The pool and jacuzzi area was clean not noisy or busy; there were plenty of luxurious sun loungers and it seemed like a world away from the 7am-fight-for-a-sunbed routine. One day there was even a fashion show featuring just the one woman but I thought that was a nice and unique thing that you could not get at other hotels. I bought a top from her and I wouldn't have been able to get it from the shops in Tenerife. I could always find something to my taste at breakfast and dinner time on the buffet (there was also a part where chefs cooked certain things to order included for free). My favourite foods there were the fried bread and churros at breakfast, then the quail and desserts at dinner time.

Room Tip: The rooms on the top floor are best for the view from the balcony!
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank SophieAColumba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded November 25, 2013

Dear guests,
Wow! Thank you so much for the kind words. How nice it is to hear that our staff made you feel so welcomed and that you really enjoyed your stay between us! We strive daily to provide each and every one of our guests with exemplary service, and it is a really pleasure to see this pointed out in Tripadvisor reviews!.
I am thrilled that you found the H10 Big Sur Boutique Hotel to be unique and charming, and hope truly to have the pleasure to welcome you again in the not too far future!
Kind regards
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Just spent a quick week at h10 big sur.beautiful bright,clean,very friendly hotel.food excellent,the staff are so good nothing to much trouble for them.great position in best resort in tenerife. Love the decor.

Room Tip: People say ask for sea view,not a must we had room on 5th floor,quiet room and they are all same siz...
See more room tips
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank janice c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded November 25, 2013

Dear guests,
A big THANK YOU for your kind comments you posted on Tripadvisor! We are delighted to know that you enjoyed your stay in the H10 Big Sur Boutique Hotel and for sharing your positive experience with other travellers!
We look forward to welcoming you back to H10 Big Sur sometime soon.
Kind regards,
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Hotel is fab lovely rooms and the décor is lovely very modern. Food was very good and location was good. Dreamers bar down the promenade was great with the fabulous Angela singing everything you could throw at her and brilliantly. This hotel is adults only which is great for a real break. we also hired out bicycles and we could cycle the promenade up to Adeje. Will definitely go back next year well done to the management for a lovely holiday.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank supergran40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded November 25, 2013

Dear guests,
thank you for taking the time to leave such a nice review on Tripadvisor!. Our entire staff is delighted that they were able to provide you with great service during your stay at the H10 Big Sur Boutique Hotel, it is a really pleasure for us to know this as we put such an effort into making every holiday experience one to remember for everyone, it is nice to get it acknowledged!
When the weather is nice our rooftop deck is definitely a great place to relax and enjoy the sunset just like to remember.
Thank you for staying with us. We look forward to welcoming you back again in the future.
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

Just returned from a last minute booking to Hotel Big Sur and what a brilliant time myself and my party had. The food was excellent, the room was lovely and the staff were absolutely fantastic and couldn't do enough for you, especially the reception staff (namely Jesus - what a lovely guy).

Room Tip: Room facing the beach are obviously the best but even the rooms on the other side are a nice size an...
See more room tips
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded November 25, 2013

Dear Guests
,Thank you for staying at H10 Big sur Boutique Hotel and for sharing your comments on Trip Advisor.We are extremely glad to know that your experience at our hotel was truly magnifique and that you enjoyed the services offered by our staff and indicating the name of some of this - reading your comments is priceless and always the best reward for our daily efforts!.Thank you once again and I look forward to seeing you in the not too far future again between us!!
Best regards
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

Although only 3* I have to say they are trying to make this a 4*. We dont normally 'do' hotel holidays because we like independance BUT on this occasion it wasnt so bad. This is an 'adults only' hotel so you dont have kids running around and being noisy (I have grown up kids and grandkids but I like quiet on holiday). We were on half board. We used the hotel daily for breakfast (a good selection of both continental and English foods) but only had one evening meal there. The food was ok on that night but we likie to eat out in the resort plus we find hotel dining rooms chaotic The room mini bar was replenished daily though they charge far too much for its contents. Room service was good and the maid had fun producing towel sculptures ( 2 swans on our arrival and a dog with floppy ears (wearing my glasses) on another day. My biggest gripe was the over bath shower. Getting in and out was awkward and for the less able bodied could have been a problem. The shower screen was inadequate and the floor got soaked along with the toilet. No adjusting of the head helped this. I would advise the hotel to have double shower cunicles rather than over bath showers.
Our room was small but adequate BUT our terrace was lovely. Overlooked from above and both sides but great view and great sunbathing area.
All in all a pleasant stay.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank tenerifelovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded November 25, 2013

Dear Guests,
Thank you so much for taking the time to write about your experience here at the H10 Big Sur Boutique Hotel.
We are delighted to know that your stay overall was an enjoyable one and that we mostly have met your expectations! Of course we would like and can improve! Suggestions like yours help us in our eagerness to improve, thank you for commenting these details with us!
Just one remark: the drinks in the Minibar are not overcharged, all items are on sale at the same rate as we do offer them in our Bar!.
We do appreciate having had you as our guest and I hope you will return very soon.
Best regards,
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Los Cristianos
0.3 mi away
Spring Arona Gran Hotel
Spring Arona Gran Hotel
#3 of 13 in Los Cristianos
3,583 reviews
0.1 mi away
TRYP Tenerife
TRYP Tenerife
#5 of 13 in Los Cristianos
3,459 reviews
3.6 mi away
Iberostar Grand Hotel El Mirador
Show Prices
Show Prices
Show Prices
0.3 mi away
Labranda Reveron Plaza
Labranda Reveron Plaza
#2 of 13 in Los Cristianos
428 reviews
1.2 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 59 in Playa de las Americas
3,080 reviews
13.0 mi away
Gran Melia Palacio de Isora Resort & Spa
Show Prices
Show Prices
Show Prices

Been to H10 Big Sur Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about H10 Big Sur Boutique Hotel

Address: Avda. Juan Carlos I 28, 38650 Los Cristianos, Arona, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Arona > Los Cristianos
Amenities:
Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Cristianos
#1 Luxury Hotel in Los Cristianos
Price Range: $152 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Big Sur Boutique Hotel 4*
Number of rooms: 167
Official Description (provided by the hotel):
Located facing the sea in the area of Los Cristianos, the H10 Big Sur Boutique Hotel is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, H10 Hotels, Priceline, Expedia, Hotels.com, Hotwire, Cancelon, Evoline ltd, Orbitz, Travelocity, HotelQuickly and TripOnline SA so you can book your H10 Big Sur Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
H10 Big Sur Boutique Hotel Tenerife/Los Cristianos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing