We left La Palma at 5.30 a.m. with Fred Olsen ferry, and arrived at H10 Big Sur at 9 a.m. We felt us a little bit tired and shaky after a rather tough voyage. The reception was very special-with many suitcases in different colours and sizes, and also the floor was funny with different pattern on the tiles. We had pre-booked a room with sea view, but because of much rain on Sunday, our room wasn't ready. Fortunately for us, Jesùs was in the reception and he was very sorry telling us about the problems the rain had given them. However, he saw what we needed, og sent us for a breakfast before the check-in prosess continued. After a very good meal, we got a temporary room for the next night, and Jesùs promised us a nice room next day at 12 a.m. As promised, next day we got a fantastic room with beautiful view of the swimmingpool and the harbour. He also offered us a good compensation for "the lost day" we got. His attitude to the customer and also his thinking of finding the best solutions, is unique. He is a very good man for H10 Big Sur. We had a very nice stay at the hotel, and will send a very big "THANK YOU" to everybody of the staff. All meals was good and varied with many possibilities for making your own specialty.In our room- we daily could make our coffee and sit on the balcony and see the sunrise. Finally, we hope the safety-guard in the pool still will take care of the cats.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur Boutique Hotel is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- H10 Big Sur Boutique Hotel Tenerife/Los Cristianos