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H10 Big Sur Boutique Hotel
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Reviews (2,267)
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1,291 - 1,296 of 2,267 reviews
Reviewed October 9, 2013

just returned 4 oct from 14 days at this fab place , was greeted with glass of champs and friendly staff . hotel was kept clean at all times , our maid was great . dining room was also clean and had plenty of choice no matter what your taste thou you paid for drinks as you left dining area . pool area had plenty of sunbeds no matter what time of day and a stones throw from shops and 5 mins from beach . chillout zone on 8th floor is a must and views are fab . had a great time and thanks to frank (entertainment) learnt to salsa , also big thanks to jesus on reception who made my birthday special with champs and balloons in my room . big thanks to all staff , cant wait to return .

Room Tip: rooms on front of hotel were cooler in midday sun
Stayed: September 2013, traveled with friends
3  Thank susanmorley66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded October 22, 2013

Dear guests,
Thank you so much for posting your feedback on TripAdvisor. We were very happy to read your lovely review and we are glad to know you had a comfortable stay with us.
We thank you for your comments, which are an incentive for our Team members. We're constantly striving to create memorable experiences for our guests and find great satisfaction in knowing we were successful in your eyes.
We sincerely hope to have the pleasure of welcoming you again in the not too far future.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

My husband and I have not long returned from a 10 day stay at this hotel. I can only tell it as it is and it was superb!!
My husband's 60th birthday was honoured with a bottle of champagne, which was very good.
The staff were friendly, the hotel and room were kept spotlessly clean. The food is food...... breakfast was OK, the normal for a 4 star, but the evening meal was very varied and as long as you don't mind waiting for a few minutes, you could get freshly cooked food and watch them cooking it at the same time. Excellent and friendly staff in the dining area as well. Nothing was too much trouble.
The view from our room was excellent, we paid extra for a sea view and I would suggest it is well worth the money.
I don't usually go around recommending places, I am a firm believer that you should try everything for yourself, but I felt it wouldn't be fair not to let everyone know about this little gem. We will certainly return to this hotel.

Room Tip: High floor room with sea view, well worth the money!
  • Stayed: September 2013, traveled as a couple
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3  Thank Pauline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded October 22, 2013

Dear guests,
Thank you very much for choosing the H10 Big Sur Boutique Hotel and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Big Sur Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.
Thanks and best regards.
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

Just got back from 14 nights in this fabulous hotel. On arrival greeted with a glass of champagne & friendly welcome. Wide variety of food served by very pleasant staff .Chill out zone on roof terrace amazing. Hotel a stones throw from the beach which was very clean with plenty of local shops. The pool was clean & well maintained lots of sun beds available. Very pleasant room facing mountains at front of hotel & a wonderful maid .All in all a perfect holiday at a perfect hotel. Highly recommended we will be returning .
A big Thank you to all the staff at the H10 Big Sur .

Room Tip: Rooms facing mountains less sunny than those facing pool
  • Stayed: September 2013, traveled with friends
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3  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded October 22, 2013

Dear guests,
We are very pleased to know that you have enjoyed your stay between us at the H10 Big Sur Boutique Hotel.
Thank you very much for choosing our hotel for your relax in Tenerife.
Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one, we are very happy to know that we met your expectations.
It would be a pleasure for us to welcoming you again in a future getaway!.
Sincerely yours,
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Have spent the last fortnight at the Big Sur for the first time but it certainly won't be the last! Any fears we had were quickly dispelled as the holiday was terrific in every way thanks in no small measure to this hotel. The situation was perfect,the staff to a man (with a special mention for Jose in the dining room and Frankie the relief entertainment manager) were terrific, the food was good and above all the whole place was spotless.

  • Stayed: September 2013, traveled with family
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2  Thank Footballfan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded October 22, 2013

Dear guests,
We want to thank you for choosing our H10 Big Sur Boutique Hotel for your stay in Tenerife, as well as we really appreciate your review on Tripadvisor.
It is a pleasure to receive comments like yours that confirms that our company policy is the right one, recognizing our customers as the foundation of our daily work.
We love our job, and reading reviews like yours makes us feel incredible happy.
We hope that one day we will have the opportunity to welcome you again between us!
Yours sincerely
Gabi Wessels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

We stayed in H10 Big Sur for a fortnight. On arrival we were greeted by smiling friendly faces and a glass of champagne.
All the staff regardless of rank were friendly and always willing to help.
We very rarely saw a member of staff without a smile on their faces.
We were originally given a front facing room. We asked to change to a sea view and it was done within 5 minutes without any fuss. We had a little bit of trouble operating the air conditioning. Within minutes of asking at reception there was someone there to sort it out. We asked for an extra pillow. Again within minutes it was there.
The bar staff were exceptionally helpful. Nothing was too much trouble for them even to the point that if we were lying by the pool and wanted a drink they would come a take our order a deliver it to us.
The restaurant staff were equally nice with plenty of selection to suit all tastes.
The evening entertainment was good most nights. As most places some were better than others.
I would thoroughly recommend this hotel to anyone thinking of going to Tenerife and wanting a peaceful holiday as this is an adults only hotel

Room Tip: Beautiful views from sea view rooms
  • Stayed: September 2013, traveled as a couple
    • Value
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3  Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bigsur_10, Gerente at H10 Big Sur Boutique Hotel, responded to this reviewResponded October 22, 2013

Dear guests,
We are delighted that you enjoyed your stay with us and thank you so much for your detailed review on TripAdvisor.
Our aim is to make our guests feel at home and we read with great pleasure your very positive and warm comments regarding the service we provide and regarding our staff, they will be passed along immediately! Our team will be pleased to see that their efforts made such a wonderful impression on you.
Once again we do appreciate receiving your feedback as your suggestions enable us to continue our improvement efforts.
We hope to be your choice of accommodation on your return visit to Tenerife!
Kind regards,
Gabi Wessels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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