We stayed at Big Sur in November and chose the hotel as it is small, I don't want to be surrounded by hundreds of people on holiday, plus it being an adults only hotel - much as I like children I can do without them on holiday! The reception area is very smart as others say and the staff all very helpful. We paid considerably more to have a sea view room but the balcony being solid with a rail at the top meant that you don't get a sea view if you are sitting down! The balconies need to be refurbished as well, with a glass wall as on the roof-top chill out zone which is a lovely area for relaxing.
The position of the hotel is great as the door on the perimeter garden wall opens out onto the pedestrianised walkway which follows the coast line along to the nearby beach and to further resorts. It was much quieter than I dared to hope for as we had not visited Tenerife before and I was concerned it would be busy & loud, perhaps we were there at a good time of year.
Housekeeping was brilliant, everywhere very clean. Our refurbished room was good, very comfortable bed and the A/C was lovely & quiet but a shame there was only Sky News, CNN or BBC World channels on the TV. They need to upgrade this if they want the 4 star rating we understand the management are aiming for. Also the locked fridge, you had to pay to use this, plus a high charge to use the safe was not a 4 star feature - in fact it made you feel cheated/unwelcome. For 4 star we would expect these to be included.
Food was good with a fair selection, you do get a better selection at a bigger hotel, we have found,so you have to take your choice! The stir fry cooked for you is very tasty. We did feel sorry for the one chef on duty at breakfast. He/she had to toast croissants, make omelettes and cook eggs and bacon all at the same time!
The tea/coffee machine at breakfast is a no-no - too much like a holiday camp! Having to queue up for ages to press a button for hot water 3 times before it filled a cup is not on. I would expect a waiter to bring tea or coffee to the table as we had at a large 3star hotel in Lanzarote. Also the waiters were so keen to clear away the breakfast things as people left the dining room in order to lay up for the next meal, that they didn't clear away used plates etc from people still using the tables. We often had to move used crockery to an empty table. Minor stuff I know but it all adds up to the overall feeling that things could be done that little bit better. The desserts at dinner were disappointing, those rows of little cakes looked lovely but mostly tasted of nothing. More variety here would be good.
The chairs in the restaurant need changing, small wooden and very uncomfortable, they are not 4 star. Maybe they are to make you leave quickly?
We didn't watch the evening entertainment as we preferred to stroll to the nearby bars for an after-dinner drink.
We did use the small gym which is attached to the hotel but I am not sure who - if anyone - runs it. We were lucky that when we first called in there was a member of the hotel staff who showed us what we could use, all free of charge which was very good. After that there was no-one there and whilst we were using the machines on several occasions people walked in but left as there was no-one there to help them. They were certainly losing business with this casual approach. I booked a reflexology session and was not impressed that the girl left me on three occasions to answer her mobile phone! This could be a really useful adjunct to the hotel but it is not managed at all.
So I have tried to give the good and not so good points about this hotel which is what I look for when reading reviews from others. I would certainly return to H10 Big Sur but hope they pick up on some of the improvments which would make a big difference to the overall experience of staying there.
- Official Description (provided by the hotel):
- Located facing the sea in the area of Los Cristianos, the H10 Big Sur Boutique Hotel is a new boutique hotel specialised in holidays for adults with an elegant and modern interior design with a very Mediterranean and cosy vintage touch. Discover all its services: Blue Bay Restaurant, Cactus Bar, new outdoor swimming pool area, chill-out terrace with sea views and Despacio Beauty Centre. ... more less
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- Also Known As:
- H10 Big Sur Boutique Hotel Tenerife/Los Cristianos