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“One problem after another.”

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Myconian Ambassador Relais & Chateaux Hotel
Ranked #3 of 26 Hotels in Platys Gialos
Certificate of Excellence
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“One problem after another.”
Reviewed November 21, 2012

I’m sorry to say that our first trip to the beautiful island of Mykonos was marred by our worst hotel experience ever. My wife and I booked a 7 day vacation at the Hotel………..in October expecting to have a wonderful time sightseeing and enjoying the spectacular scenery. Instead, we were confronted with one problem after another.
Although on our arrival, we were quite happy and satisfied with our accommodation, things started to go wrong when we decided to rent a car from the front desk two days into our vacation. We had planned to spend a day traveling around the island to see some of the charming villages. However, not long into our journey, the car broke down and we were left stranded by the road. Apart from it being quite a warm day, it was also very windy and it really was no fun at all. If it hadn’t been for the driver of a small delivery van who kindly gave us directions to where we could wait for a bus, we wouldn’t have known how to return to the hotel.
Back at the hotel, we were shocked to see that the receptionist and the manager were more concerned about the rental car and did not apologize or acknowledge the terrible situation we had experienced. We were not even offered any kind of discount on our stay or a free meal in the restaurant.
Two days later, we were even more taken aback when we were asked early in the morning to move rooms apparently because the hotel was preparing to close for the winter! We were very annoyed to say the least. I talked to the manager several times about the inconvenience we were suffering, but he insisted that nothing could be done.
Considering the cost of our stay which was also rather expensive for an off season booking, we expected a much better service and attitude from the staff and management. It goes without saying that we do not recommend anyone having a vacation at the Hotel………. And we’ll definitely not be visiting them again!

  • Stayed October 2012, traveled as a couple
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Helpful?
6 Thank Danierl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkosGreece, General Manager at Myconian Ambassador Relais & Chateaux Hotel, responded to this review, November 26, 2012
Dear Danierl,

We thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to improve.

We are very sorry about your bad experience with the rented car and the further inconvenience caused. Because of the early closure of the hotel due to unexpected cancellations, we have informed you on arrival about the change to another 5 star hotel for the last night. A free upgrade to a room with a Jacuzzi as well as a candlelit dinner was offered. On departure limo transfer to the airport was provided on our compliments.

Once again, we are sorry to hear that we did not meet your expectations but look forward to taking steps to help rectify it. I welcome you to contact me by emailing vangelis@myconiancollection.gr so that we may discuss your experience and try to restore your confidence back.

Best regards,

Vangelis Daktylides
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,469 reviews from our community

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Traveler tips help you choose the right room.   Room tips (237)
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Moreton-in-Marsh, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 20, 2012

What a brilliant hotel and we will be returning! The Management and team were fantastic. The owner is very charismatic and has a good sense of level of service as well as style. We were always recommended the good stylish buzzy restaurants to eat in in the evenings.

We had one of the new rooms which was stunning. Lots of space, gorgeous bathroom and very comfy bed. The terrace was perfect with loungers to sunbathe. The housekeeping team were very good.
The pool area was lovely and never too busy. The service around the pool was very attentive.

The gym was fine but I think it is moving and being redone.

Breakfast was delicious and evenings meals as you would expect from a R & C.

All in all completely brilliant! Stylish hotel with great level of service and professional team. We dithered between this and the Mykonos Grand, very pleased with our choice.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank ld77_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level 4 Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 15, 2012

Every experience at this hotel was fantastic. We were picked up by a gentle driver at the port, arrived to the hotel and were received with a welcome drink, and then walked up to our room and for our suprise they gave us an upgrade. Room with own jacuzzi!! Sweet wine and cookies! Also received a free spa treatment, it was fun and very relaxing.
Breakfast was great with lots of variety. They had news clips from many places in the world. The pool very nice. The staff very helpful, we arranged transportation and even a motorbike to tour the island all from the reception.
Hotel is close to the beach, walking distance, and very good restaurants close to the hotel.
The room was fantastic, very comfortable, my wife enjoyed a lot of the spa amenities in the room.
Definitely want to go back!!!

(Only item I do not understand, why is it that they charge for Internet?? very expensive, in all other hotels we stayed during our stay internet was free).

Room Tip: do not get a room too up hill, the neighbours have chickens, might be difficutl to sleep in the morn...
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  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Bosfurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex, United Kingdom
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 5, 2012

An excellent hotel. We received an upgrade to a suite which was stunning - a Jacuzzi on the terrace and sea views too! Nice pool area with attentive staff serving drinks and bringing complimentary fruit or cold drinks, the reception staff were lovely and really helpful with restaurant/beach recommendations. Walking distance to some quieter restaurants for the nights we didn't want to get dressed up and go into town and to some nice beaches, one with a great restaurant,music - and people watching!

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank MrsDC2308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level 4 Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 27, 2012

Absolutely fabulous hotel! My boyfriend and I stayed here for two nights we were upgraded to the suite (as I sell the hotel very often at work as I specialise in the Greek Islands) from a deluxe seaview room. Beautiful spacious suite fantasric facilities and an outdoor jacuzzi overlooking the beach. The staff are exceptional made sure we were very well looked after. Location is fantastic ! Spa is also amazing I reccomend the hot stone massage and Thalassotherapy session. Breakfast so many choices very yummy food selection. All in all I can not praise this property enough best part of our 9 week European holiday so far !!

  • Stayed September 2012
    • Value
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Helpful?
1 Thank brookey87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ios greek island greece
Level 6 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 26, 2012

excellent hotel in platis yalos ,the indoor spa pools are worth every penny the rooms are fantastic reception staff were excellent too ,the only downfall was the wifi was down during my stay apart from that top marks all round an excellent stay !!!

  • Stayed October 2012, traveled solo
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Helpful?
Thank oioigeeza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2012

Great hotel, in a great location. Away from the business of Mykonos town but a very short bus ride right into town. Hotel was clean and beautiful. Housekeeping 2 times a day. The staff was very helpful. i would defiantly go back to this hotel!

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Myconian Ambassador Relais & Chateaux Hotel

Property: Myconian Ambassador Relais & Chateaux Hotel
Address: Platis Gialos Beach, Platys Gialos 846 00, Greece
Phone Number:
Location: Greece > South Aegean > Cyclades > Mykonos > Platys Gialos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Platys Gialos
#2 Family Hotel in Platys Gialos
#2 Spa Hotel in Platys Gialos
#3 Luxury Hotel in Platys Gialos
#3 Romantic Hotel in Platys Gialos
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Myconian Ambassador Relais & Chateaux Hotel 5*
Number of rooms: 69
Official Description (provided by the hotel):
The Myconian Ambassador Hotel Relais & Chateaux is perfectly located near Mykonos Town and near the most famous beaches on Mykonos, Platis Yialos, Psarou, Paranga, Paradise and Agia Anna. The Myconian Ambassador offers spacious and exclusively designed Mykonos accommodation with superb views of the beach and Aegean Sea. Relax in your private pool or Jacuzzi. ... more   less 
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Also Known As:
Myconian Ambassador Hotel & Thalasso Platys Gialos
Myconian Ambassador Hotel And Thalasso Spa Center
Myconian Ambassador Hotel Thalasso Center
Myconian Ambassador Relais & Chateaux Hotel Mykonos, Greece

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