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Reviewed October 31, 2017 via mobile

Absolutely loved this hotel, 5 star and beyond, nothing was too much trouble.

The pool parties were great and the violinist they have perform is absolutely out of this world, I have never seen anything like it, but I loved it.

With this hotel been bed and breakfast the food you had to choose from was top notch and it had something for everybody, even Coeliacs (like myself) with its own table away from the other food and own toaster.

They have the Nespresso coffee machines situated around the dining area and I was expecting George Clooney to come walking out but I left disappointed... ha ha

Overall this hotel is very much worth a visit and I would definitely return without a doubt.

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank Janeylou78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded November 7, 2017

Hello Janeylou78!!
Thank you so much for such amazing review of Hard Rock Hotel Ibiza.
We are thrilled to find out we have reached your expectations!!
With out a doubt we will love to see you again....

Please come back.....!!! we are waitig for you!!!

Best rocking regards,

Manuel R.
Duty Manager HRH Ibiza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2017

As the taxi pulls up to the hotel - it looks the business. The reception area was tidy and clean and the guys on reception were very friendly and extra helpful.

Check in was easy and the electronic (tag) wrist band idea is great and works a treat. No more stupid key cards - or asking for keys - or losing keys. The door handle has a tag reader and it works beautifully. All hotels should have this.

We had arrived early to the hotel - around 10.50am and the room should have been ready by 12pm - however we were told it would be around 3pm before we could have our Gold Suite. In the mean time we were given temporary wrist bands to wear and put our luggage in storage - and enjoy the facilities. As we had an early flight we had not eaten anything - so breakfast was high on the agenda - however they stop serving breakfast at 11am in the main restaurant. However, there is a small outlet called the Constant Grind - that serves breakfast and pastries and crepes etc. Its just that the COST is horrific - 3 X full English (2 minus any meats - extra eggs & hash browns) and some teas & coffees cost us £60. That's right £60 !
Ive stayed in some of the top hotels in the world and not paid £60 for breakfast ever. This was the start of the mega RIP OFF !

Eventually our rooms were ready & off to the 3rd floor we went. The lifts are small but there are 4 lifts and we never had any problems. The room was spacious and very modern and looked the part. However looks and practicalities are very different.

Which ever Clown designed the rooms needs to have his or her head examined. They clearly didn't stay in the room. The Loo is a frosted glass box in the middle of the room and the sink and bathroom are at the other end of the room. As a minimum they should have a sink in the loo box to wash your hands - at the moment dirty fingers are touching the door handle and its just disgusting.

The bath tub and shower are like being in a display case for all to see - similar to an Amsterdam brothel window !

The rest of the fixtures and fitting are good and the bed was comfortable. I had read on a previous review that only 1 bottle of water is provided free in the room - regardless of the length of stay - i checked this with the staff and its TRUE. - What a disgrace, every hotel I've stayed in before, have all provided water everyday - no question. Considering the prices charged here - a bottle of water a day should be no issue at all.

We had a Bed & Breakfast deal when we booked - however when chatting to other residents - they were being charged £38 per person for breakfast - Astronomical !

Talking of Breakfast - it was great ! Loads of choice, everything fresh and well presented. A lovely chef on hand to make you what ever omelette or egg type you want - even a live musician ! - nothing unusual as this is standard in all 5* hotels. Get down early if you want an outside seat with sea view.

We ventured to the pool area and scoped the surroundings - Its a great site - lovely beach and 2 chillout areas. The main pool and The Beach Club - both had plenty of loungers and towels and great service from the staff.

We did find that the beach area staff where a little forgetful. We had asked for towels 3 times to 3 different members of staff - after 40 minutes - we still did not have any towels - so i went my self to get them. We also ordered cocktails and some fries. They took a long time to arrive and were lacking in taste and had far too much ice. The fries were delicious but lacked salt & when i asked for condiments - nothing arrived at all.
Paying by wrist band is a good concept and works well - but the biggest issue is again the cost of lazing in the sun - 2 x cocktails, 1 x Smoothie & 1x fries set us back £45.

As mentioned earlier - we had bed & breakfast - so for lunch and dinner we were eating out. Ibiza is crazy expensive - not sure how the young party animals can afford to be here ? We were here off season so assumed it would be cheaper - but the rip off continues - Taxis are costly too - short journeys from the hotel into Ibiza town (Elvissa) would set you back between £10 - £20 per oneway journey. So a return trip would easily swallow £40 and you haven't even eaten anything.

Eating out is far cheaper than eating in the hotel - and there is a good choice of places to try.
Our 1st night out eating we went to Pad Thai Wok - probably the best Pad Thai & Thai Green Curry ive had in years. The whole meal with drinks was £44 + £20 for taxi. Still cheaper than our £60 breakfast !

Every 5* Hotel ive stayed in - included the use of the gym, sauna & steam room and spa facilities - But not here - its an extra £20 each. Treatments are expensive too.

When we arrived we were kept waiting for our room - so while we waited we asked for a late checkout for the day we were leaving - We were told that this cannot be done "now" and that we must ask on our last day. A note was entered on the system. What happened is that we had to be out of our room by 12pm - however our flight was not till 9:50pm and our taxi was booked for 7pm. So on the day of departure i asked for a late check out - and was told "No". apparently they had a corporate booking by SEAT cars for 600 guests - Now I'm no dimwit but Seat would have booked way in advance - so - why not just tell us on the day i first asked instead of making us repeat the request on the day of departure ?

I like the Hotel a lot - The Staff are really great and helpful and friendly.
The location is great - the beach is gorgeous - the fact that the hotel is in direct line of Flight paths of all the planes landing on the island is for plane watchers a delight - for those less into planes - its an irritation.

The prices are crazy. The service could be improved and some things should be included such as daily water in your room.

The Burning question is - Would we return or recommend the Hard Rock Hotel ?
Well its a NO.

Unless the hotel invite us back as their guests.

Date of stay: October 2017
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
5  Thank S4L-M-X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded October 31, 2017

Dear S4L_12,
Thank you for taking the time reviewing us and for choosing Hard Rock Hotel Ibiza for you stay on the island.
We are sorry if we didn´t reach your expectation. It would have been great to have a conversation with you during your stay in order to amend whatever situation worring you.
I can read that your main worries were prices for extra services. We count with several restaurants and of course with diffferent prices, we want to be affordable as much as we can.
We all hope you give us a second chance next season.
Lookinf forward seeing you again.

Best regards,

Manuel R.
Duty Manager HRH Ibiza.

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Reviewed October 30, 2017

We went the whole family for 3 days short trip.The check in was fast and very welcoming, we felt at home from that moment. The people welcoming us ( reception, luggage boys etc were very friendly). Our luggage did not arrive in the flight and hotel took care of everything. Even the hotel went that night to the airport to pick up the luggage. This was a real gesture from the hotel just to make our lives more easy.
Breakfast super good!
All hotel facilities are great, but all the people working in the hotel were not great but super great.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank pilizuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded October 31, 2017

Dear nerea432!
Thank you so much for reviewing us and for choosing Hard Rock Hotel Ibiza for your stay on the island.
We are thrilled to know you have truly enjoyed your holidays with us.
I will personally forward your compliments towards our staff for helping you with your lost luggage...
We can´t wait to have you back one more time!!
More suprises and lots of novelties are waiting for you season 2018!!
Best rocking regards,

Manuel R.
Duty Manager HRH Ibiza.

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Reviewed October 29, 2017 via mobile

It was so awesome!! We had a great time in Hard Rock and we met a lot of people around the world. The staff was so kind with us and it was one of the best parties I've had in my life. Thank you Hard Rock, you rock!!

Date of stay: August 2017
Trip type: Traveled with friends
Thank VCMena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded October 30, 2017

Dear VCMena,
Thank you so much for sharing your review with us and for comingo to our great party COT 80 !
We are thrilled to know you have enjoyed our facilities and that our staff made you rock!!
Lots of new people who rock like youu are also planning to come next season 2018, I encourge you to come and join them!!

Best rocking regards,
Manuel R.
Duty Manager HRH Ibiza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2017

I was a bit worried because I thought prices were far from my reach. But I had such a great time. I got invited to the Closing party (with Kool and the gang playing!). Such a nice atmosphere. The place is incredibly beautiful. All waiters I talked to very friendly. Then we went up to the Ninth...an open terrasse. Not vey cheap but I really liked the Mojitos, and I gues prices are worth as the view to the city and beach is incredible..and cherry on the cake, planes when landing are almost at hand. Staff at the frontdesk very helpful and patient. Hope to go there next year (if I get invited to the Closing party !!)

Date of stay: October 2017
Thank MNSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Gerente at Hard Rock Hotel Ibiza, responded to this reviewResponded October 29, 2017

Dear MNSB,
Thank you for your feedback and for coming to our closing party!!
We are so happy to know that your time at the party rocked!!
I encourage you to participate on the next opening 2018!!, more suprises and lots of fun are waiting for you!!
Let´s keep rocking!!!!!!

Manuel R.
Duty Manager HRH Ibiza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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