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Reviewed September 27, 2016

This hotel will not disappoint you! Great location, exquisite clean and tidy rooms, amazing passion fruit margaritas & a relaxing stay.

The staff is really friendly (despite the initial mess-up at check in, for 2 consecutive years! - for which, they are not to blame).

Room tip: Pool view for fun, high floors for privacy; make sure you check the hotel layout before you book a room
Date of stay: July 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Ziadkhanji
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalladiumHG, Director de Relaciones Públicas at Hard Rock Hotel Ibiza, responded to this reviewResponded September 28, 2016

Hello Ziad K,
I wish to thank you for taking the time reviewing our hotel and for choosing us for your stay on the island.
We appreciate your comments which helps us to improve our service at check in.
We can´t wait to have you coming next season 2017 for more fun at Hard Rock Hotel Ibiza. Our amazing passion fruit margaritas are waiting for you!!.

Best rocking regards,
Manuel R.
Guest Service Manager HRHI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2016

We arrived early around 11AM. But check in doesn't start till 3PM. Staff offered to take our bags, shown where is facilities (showers,toilets). So we had 4 hours to kill. Well there is no better place to kill the hours when you are in Ibiza. I grabbed my beach bag, shades, bikini, flipflops and off to the beach!

It's such an amazing hotel with welcoming staff. From the moment you step out from your airport transfer - you are looked after.

Room was clean and spacious, comfortable bed. For those who are worried about noise, from my own experience we did not hear airplanes or music. Ibiza never sleeps, music is playing everywhere.

In general hotel design is beautiful.

Breakfast, every morning I was looking forward to it. For me it was such a selection of food to choose from.

If you ask me would I return? Certainly yes!

Room tip: Sea view - definitely worth it!
Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank KristianaKrissy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalladiumHG, Director de Relaciones Públicas at Hard Rock Hotel Ibiza, responded to this reviewResponded September 28, 2016

Dear Kristiana K,
We are thrilled!!, thank you for your comments about your stay at Hard Rock Hotel Ibiza.
Our hotel is well prepared to welcome families, clubbers, and offers different spaces for everyone! dj´s playing chill music, places for relaxation…an amazing sky lounge for the most romantic ones...and other areas for children.
We can´t wait to have you back, all our facilities will be prepared for you and our staff will give you once again the true Hard Rock experience.
We are already working for new surprises for this coming season 2017!!

See you at Hard Rock Hotel Ibiza!!

Best regards,

Manuel R.
Guest Service Manager HRHI

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Reviewed September 26, 2016 via mobile

If you are planning to visit Ibiza, i highly recommend Hard Rock Hotel, excellent facilities, great breakfast, directly on the beach, multiple swimming pools, great Djs and parties during the season and has an excellent customer service.

Date of stay: September 2016
Trip type: Traveled with family
2  Thank Diavolus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalladiumHG, Director de Relaciones Públicas at Hard Rock Hotel Ibiza, responded to this reviewResponded September 27, 2016

Hi Diavolus!!
Thank you for leaving such superb review!! We are thrilled to find out we have delivered you and your family the true Hard Rock Experience!!.
We can´t wait to have you coming once again with you beloved ones and enjoy our facilities again!! More suprises and novelties to come on 2017!!

Kindest regards,
Manuel R.
Guest Service Manager HRHI

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Reviewed September 26, 2016 via mobile

On our last day in this fabulous hotel, we had a misunderstanding at the reception that lead into a quite unprofessional reaction from a hostesses. Thankfully for her, the managers came, arranged everything and even nicely offered us lunch at the beach club. Once there I tried to take money from the ATM that swallowed my card before even entering my pin. The restaurant manager Juan Barcelo intervened and wonderfully arranged the situation. I sincerely thank him for handling everything with a lot of care. And finally we got a transfer to the airport by an adorable young man. So it's an amazing place and you can have a lot of fun but it's depending who you need to deal with.

Date of stay: September 2016
Trip type: Traveled with friends
1  Thank PaRih-75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalladiumHG, Director de Relaciones Públicas at Hard Rock Hotel Ibiza, responded to this reviewResponded September 27, 2016

Dear Wolfwasin,

Thank you for your time reviewing us and for choosing Hard Rock Hotel Ibiza for your holidays on the island.
I wish to apologize for having experienced an uncomfortable situation with our ATM machine, since this is operated by an external company it took longer than the expected time to deliver back your credit card. Overall, I am thrilled to find out that Mr. Juan Barcelo´s help made you feel much better.
We truly hope you have the chance to come back one more time, the whole team will welcome you as a Rock Star!!
Looking forward your visit,

Kindest regard,
Manuel R.
Guest Service Manager HRHI

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Reviewed September 24, 2016

What can we say! We could not fault this hotel from start to finish. The service we received from the Minuit we arrived to the moment we left was five star treatment. We were treated like VIP's the whole time we were there. Couldn't recommend this hotel enough.

Date of stay: September 2016
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Cathy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalladiumHG, Director de Relaciones Públicas at Hard Rock Hotel Ibiza, responded to this reviewResponded September 25, 2016

Dear Cathy C.

Thank you so much for you lovely review, we appreciate your comments. The whole team will welcome you as a Rock Star once again!!!!
We are already preparing new amazing experiences for all our guests.
Looking forward your visit!

Best rocking regards,

Manuel R.
Guest Service Manager HRHI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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