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“The next big thing to hit playa d`en bossa”

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Santos Ibiza Suites
Ranked #18 of 33 Hotels in Playa d'en Bossa
Certificate of Excellence
Reviewed June 17, 2013

My boyfriend and I stayed in Santos for 4 nights in the corner room suite 310. Lets just say the view of the pool area, ocean and sunsets were absolutely breathtaking. Not only was it in a key location right on the beach and within walking distance to supermarkets, borra borra and other cafes, but the hotel itself stood out from all of the rest. The decor is stunning and unique and definitely not your traditional ibiza hotel.

The rooms had a fully equipped kitchen and as a bonus for us, wine glasses, since we`re both huge wine drinkers. The balcony was large and the rooms were very clean and modern. Another great feature we loved was the free use of the cabanas as well as towels (as long as you returned them) in the pool area. Most of the time you have to pay for these things in ibiza, but not at Santos!

Try to stay on either a Sunday or Thursday because the pool turns into a party from 5pm-12am with a dj! You can jam out on your balcony or join in. Hopefully within a few years they start booking big djs like Ushuaia.

The only thing the hotel really needs to improve on is the key cards for the rooms and the language barrier with some of the staff. We kept having to get new key cards since they randomly stopped working at times but they were prompt and very apologetic with the issue. With regards to the staff, some of them barely spoke English so at times it was hard to communicate our needs. However, Jamie, Santi and Javier were excellent and ensured we got everything we requested.

Other than these very minor issues, this is the most gorgeous hotel in playa d`en bossa and we will definitely be back next summer. Thanks Santos and see you soon!!

Room Tip: Spend the extra money on a seaview. BELIEVE ME, the views of the ocean and watching the sunrise and...
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  • Stayed: June 2013, traveled as a couple
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1  Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 17, 2013

Myself and my boyfriend stayed here for 5 days. First impressions where good, very clean looks well and all new. Got to the room and we had the most amazing view. All in all we where very pleased.

All that changed by day two! In each room they have these headboard type things above the bed, attached to metal. Anytime you moved in the bed these rattled, and anytime anyone else in the rooms next to us decided to have sex you could hear everything, as well as these banging off the wall, the walls are also paper thin so you can hear absolutely everything that is going on and also when anyone decides to use the toilet. Bloody joke that you can hear all this, made our stay extremely uncomfortable altogether!

Also we decided to go down beside the pool for lunch! Well we had to go get our own menus after waiting about 15 minutes for someone to serve us and then a further half and hour for a drink! I really mean it, a few of the staff are completely ridiculous when it comes to good customer service, they prance about looking busy when in actual fact they are busy doing feck all! I will say however some of them and this is a small number maybe 2 are actually down to earth and friendly.

I noticed that when people came into the pool area in the evenings the staff flapped around them all smiles and grinning like cats if they were spending a lot of money! What about the guests actually staying at the hotel? A half hour or more waiting on a cocktail! That's what we waited and I had to remind the guy twice!

Also didn't like the fact that the whole time we stayed there not once did anyone come and ask us while we where down at the pool or else in the resteraunt did we want to order? We more or less had to torture the staff to take us under their notice!

I love Ibiza, we usually stay at Ushuaia and I thought I would give this place a go! Sorry we even bothered now. One girl in general at the Hotel would put me off ever going back! Sort your staff out. Bad staff=bad business!

  • Stayed: June 2013
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1  Thank Seanna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego C, Propietario at Santos Ibiza Suites, responded to this reviewResponded June 21, 2013

Dear Sir / Madam,

First of all we would like to appologize for all the inconvinience during your stay at Santos.
You are compleatly right, there are different issues that we need to improve and we are working very hard in every detail to reach a better service.

After your comments we had several meeting to improve the service in the pool area and give the best service to our hotel guests. We have also in our plans to built a better quality materials to avoid the noise beetween rooms.

We would like to thank you for your comments which are very helpful to improve the quality of our hotel.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Been to Ibiza a few times and this place was definitely worth staying at. The location is perfect and the rooms were stunning. I recommend a massage from Ivona. Best massage ive ever had. If you put in 'SATISFACTION' as a discount code you will also get 10% off your stay.

  • Stayed: June 2013, traveled with friends
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1  Thank JakeBliskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013 via mobile

Me and my wife stayed at Santos for 8 days, room was really nice and the view was fantastic defiantly worth paying for a sea view. Don't really no what to say about the staff there was one or two staff that was really friendly but the rest were a little distant, it felt like they were more bothered about the making an impression for the evening events than there actual guests. If you stay at this hotel I repeat if you stay at this hotel bring your own travel iron they have 3 irons for the hole hotel and when you ask for them they have no idea where they are, they look in the cupboard and say sorry there's no iron or they say they will bring one to your room and don't turn up, this happened 3 times.
Pool food was really nice, had a pizza was really good, a good taste of rosé wine and cava. Cleaning rooms wasn't impressed they didn't clean our room for 2 days and when they did at the end of the 3 day she cleaned it in 7 minutes didn't clean the shower floor properly still looked dirty and we had a ants nest in the kitchen witch she didn't even try to sort out.
The water in the shower wasn't always hot and the air con smelt of eggs.

  • Stayed: May 2013
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1  Thank Crickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

This hotel EXCEEDED our expectations, a hidden gem on Playa den Bossa. Stylish Interiors themed on music legends. Staff very friendly and most speak English and Spanish. The sea view rooms make you feel like you are on a luxury cruise ship. The Rooms have a bar inside and a kitchen which is perfect for eating in or out. The location is perfect for clubbing as it is within walking distance of Space and Ushia, but if you need a night off you can always spend it on your balcony watching the sunset and sunrise from the east. The hotel has comfortable double sun loungers and modern decking with waitress/ waiter service. One of the perks of this hotel is that the security is good and the clientele are mainly age 25 and over. The house DJ's play music around the pool most days and often there are party's with resident Dj's playing on the large stage at Santos by the pool, If you are a guest there you get to enjoy the sets before going out. The food is beautiful, we highly recommend the caesar salad and the freshly made pizzas. The rooms were cleaned daily and shampoo, razors, towels linen and duvets refreshed every day. The receptionists were very helpful in particular "Javi" along with all management "Sara" was great and bar staff. We are already booking to return and we would recommend to all our friends and family.

Thank you Santos

From Heather Mackenzie and Paul Oakley also Teresa Rowe, Neil Jones.

Room Tip: The front sea view rooms are larger and not much more money, the first floor often still have a balc...
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  • Stayed: May 2013, traveled with friends
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Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

Me and my friend booked Hotel Santos for 4 nights after reading the great reviews online.
I must say that it looked amazing, very design and fresh! Beautifully done with great colors.
But.. the staff is very arrogant and unfriendly. A lot of them just walk around like headless chickens, not heaving a clue what good hostmenship is. The roomcleaning almost only includings making up the bed and sweeping the floor (bathroom stayed dirty for 4 days and no refill of shampoo etc), so we made a complaint, but nothing changed and no excuses were made.
Then there was the breakfast. As it is a 4star hotel we had expected a little more, but it looked more like a breakfastbuffet you would find in a backpackershostel.

All in all, this hotel has a lot of potential because of the great location and lookes. But for now i would NEVER recommend this. They need to learn how to run a proper hotel with good service before they open there doors again!

  • Stayed: June 2013, traveled with friends
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Thank Annabelle3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

I love Ibiza, and I certainly visit the island as many times as I can, the hotel has a fresh atmosphere and I would recomend it to anyone that is looking for something chic, modern and not far from Ibiza town, that was just what we were looking for and it was perfect. The room was confortable although we only used it to sleep as we spent most of the day at the beach or at the hote`s pool, which was our favourite spot of the hotel, good music and cocktails was just what we needed. Overall we had a great stay.

  • Stayed: May 2013, traveled as a couple
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1  Thank David_P187463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santos Ibiza Suites

Address: c/Bruc, 3, 07800 Playa d'en Bossa, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Playa d'en Bossa
#12 On the Beach Hotel in Playa d'en Bossa
#15 Luxury Hotel in Playa d'en Bossa
Price Range: $136 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santos Ibiza Suites 4*
Number of rooms: 38
Official Description (provided by the hotel):
Santos is a new concept that breaks all of Ibiza's norms, setting it up to be the leader in its field. Santos Ibiza Coast Suites takes the Pitiusas' best traditions and passes them through a filter of relaxed luxury. Inside you will find: a fiercely contemporary interior combined with an easy going spirit, avant-garde and vintage touches, rock 'n' roll attitude... and magic, lots of magic. Experience authentic boho chic style situated by the sea, along with the quality music day and night. Enjoy Santos's legendary day and night parties in the spectacular pool area. When real exclusivity means being and feeling different, think Santos lifestyle. More than a destination, Santos Ibiza Coast Suites is the origin. Santos is an innovative project by Il Mio Design Studio. Facilities: Free Wi-Fi throughout the hotel Free private parking 100 metres from the hotel 24h Reception Luggage storage Bar and Restaurant with Mediterranean and international cuisine Swimming pool area with DJs every day. Safe-deposit box Kettle and amenities Services: Boutique Beauty and massage service Concierge / Customer Service Pool area with dream beds free to our guests Laundry Free towels Rental and ticket service Transfers ... more   less 
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Also Known As:
Santos Ibiza Suites Playa D'en Bossa

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