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“Well located, modern party hotel. Really need to work on service to make it great.”

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Ushuaia Ibiza Beach Hotel
Ranked #5 of 33 Hotels in Playa d'en Bossa
London, United Kingdom
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Well located, modern party hotel. Really need to work on service to make it great.”
Reviewed July 4, 2011

The good points
Great location on Playa d'en Bossa beach, right opposite Space.
Hotel is modern and well designed. Room (a suite) was large. Great balcony for watching the parties.
Large and quiet pool with loads of sunbeds and no kids.
Good breakfast selection included in room price.
Both beach restaurant and Japanese restaurant on site are good (although like everything at the hotel very expensive)
The set up for the parties is impressive, with a sound system to rival the island's clubs

The bad points.
There are hundreds of staff, all with a t-shirt telling you what job they do, but most have an unfriendly and unhelpful attitude.
Guests are not made to feel welcome. The main purpose of the hotel is to hold parties and guests come a definite second.
On party days staff only focus on getting ready. Forget getting a drink by the pool without going to get it yourself.
The hotel's website says that guests booking a suite will get VIP treatment on booking sunbeds/areas etc. but when asked about this the concierge responded "oh we need to remove that from the website"
The website highlights facilities in rooms such as i-pod docking station, pillow menu etc... but these were not available.
Hotel guests have to pay extra to sit on a sunlounger on the hotel beach.
On party days you will be rudely ejected from your sunbed at 4-5pm so they can prepare for their VIP guests.

Overall the hotel is a good option for groups of friends or couples wanting some luxury and who enjoy partying. However, the service is poor and guests will feel ignored most of the time.

Room Tip: Book a suite if you want a proper double bed
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  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank advice55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (270)
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London
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 23, 2011

Stayed at Ushuaia for 9 nights in June 2011. The hotel had only been open a couple of weeks, and you could tell as everything was brand new. The hotel itself is a newly refurbished Fiesta Hotel, with most of the rooms overlooking the central pool/stage - where regular pool parties take place. We arrived during one of these parties, which was quite an experience. A word of warning: if you want a quiet, relaxing break - this is not the hotel for you. The pool parties are noisy, busy affairs - perfect if you want a clubbing holiday, but very disruptive if you want some peace & quiet. The music is so loud that our room was physically shaking. Not a problem for us, as we were there to party - but I can imagine if you're not prepared for the experience it could be a nasty shock.
The room itself (a regular double on the ground floor - 2009) was nicely decorated, but quite small. There is not a lot of storage space for your clothes, so you have to be creative with your unpacking. Bathrooms have nice monsoon showers (salt water, which you get used to), and products which were replenished only once during our stay. There is a mini-bar in the room, but no price list. Advice: do not use any of the products! We used the can of oxygen and the aromatherapy plug-in out of curiosity. The cost? €36. ouch!
The pools (there are two) are really lovely, with ample extremely comfortable sun beds, and complimentary beach towels. We preferred the smaller pool, situated behind one of the main blocks in the hotel. This contains the swim-up rooms, which looked great.
Breakfast, served in the beach restaurant, was very nice - catering for everyone with fresh fruit, a good choice of hot food and even fresh fruit smoothies.
We dined in the hotel's Japanese restaurant on our first night - an experience we will never repeat. Like everything at the hotel, it was overpriced and suffered from extremely surly service. I've never been to a hotel where I was made to feel so unwelcome before!
Which brings me onto my main gripe - the service overall. Reception contains a dizzying array of intimidating security guards, frosty receptionists and unhelpful concierge desk attendants. Every time we visited reception, we were met with a long wait. The staff do not even acknowledge your presence when you arrive - they just carry on what they are doing; be that talking to colleagues or fiddling with their computers. This isn't what you expect from a luxury hotel. Waiting staff at breakfast were frosty and unhelpful. There were some exceptions - the maids were always smiling, one pool attendant seemed to enjoy his job, and some of the bar staff were chatty and friendly. Mostly though, we felt that our presence was unwanted at Ushuaia - so what were we paying for? Other problems included strange phone calls in Spanish from reception in the middle of the night (eventually we had to just unplug the phone), and a lack of toilet paper (we had to ask on more than one occasion for more - not ideal). We also had an infestation of ants which we reported upon arrival, but it was not remedied for two days. Like previous reviewers, we also found that staff sometimes ignore the 'Do Not Disturb' light and tried barging into our room. Overall, I loved the hotel, but would not pay the money we paid for that level of service again - sort your act out Ushuaia!

Room Tip: Try for a swim-up room!
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  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 21, 2011

OK right now I'm sitting on the balcony in this Amazing Hotel waiting to go to Amnesia.. So where do I start? Lets start with the bad to give this review some credibility.. So it's not cheap.. No-one really uses the hotel bar except on party nights.. Emm .. Umm.. If you don't like Belearic Beats forget this place because they start at 9.00am and get turned up throughout the day.

Now the good.. Rooms are CLEAN.. Well finished not that you'll spend much time here.. Pool area and Beach area are amazing as is the service. Don't get me started on the 100 options for breakfast including pure orange red bull lifesaver! Pool is clean.. And the restaurant Minami was very very good. I love Ibiza and have been coming here for years.. Found myself struggling to leave hotel though.. Why would I? The concierge were fantastic and I asked a LOT of them. Truly perfect holiday so far for me.. Only confused as to why no-one uses the bar? It is perfect for couples and there are all ages here but would say 21 plus with a bit of cash.. OK off to Amnesia. Cannot wait for Hotel Pool Party Thursday!!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThirteenSquid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SG
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 16, 2011

Stayed in this hotel recently and had a rather horrid experience.

Firstly I booked a room with a sea-view (paid extra for the premium). But when I stepped into my room, all I could see was another hotel. My room was 3rd from the end of the building, but the view of the sea could only be seen when you step out into the balcony. This is because my room was facing the South, which only catches a small angle of the sea. North facing rooms have much better views. Tried to get a better room but the front desk kept insisting that my room was still a sea view room.

The beds were horrid to sleep on as the mattress was very hard and did not provide good support. Toilets were clean but the water was salty with a strong chlorine smell. After showering, your hair and skin would reek of chlorine for the entire day. This could be the water system in Ibiza, and not the hotel's fault, but it was horrid to shower / brush your teeth / wash your face.

I suggest purchasing lots of bottled water from the nearby convenience stores.

The room has a large safe but the hotel was charging 40 EUR to use it .

The meals in the hotel had a large variety, but most did not taste good.

Front desk staff are friendly, but the process took about 20 mins for my room, and another 15 in the queue.
Overall the hotel is really old and if a good bed is important to you, I suggest choosing another hotel.

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank lsed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ushuaia Ibiza Beach Hotel

Property: Ushuaia Ibiza Beach Hotel
Address: Playa d'en Bossa 10, 07817 Playa d'en Bossa, Ibiza, Spain
Phone Number:
Location: Spain > Balearic Islands > Ibiza > Playa d'en Bossa
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Playa d'en Bossa
#3 Romantic Hotel in Playa d'en Bossa
#5 Luxury Hotel in Playa d'en Bossa
#5 On the Beach Hotel in Playa d'en Bossa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ushuaia Ibiza Beach Hotel 5*
Number of rooms: 415
Official Description (provided by the hotel):
Set on Playa d'en Bossa Beach, the adults-only Ushuaia Ibiza features a spa and 2 outdoor pools with large sun beds. Guests enjoy free entrance to live DJ performances hosted by the hotel. The minimalist rooms are equipped with air conditioning, a 42-inch plasma TV and iPod docking station. They also feature a furnished terrace. The Ushuaia Ibiza Beach Hotel is made up of 2 separate buildings. The Ushuaia Club houses the bedrooms and hosts the hotel's famous parties. The exclusive Ushuaia Tower offers 24-hour room service, 2 outdoor pools, Balinese beds and a poolside cocktail bar. The hotel offers a Japanese fusion restaurant with a Zen garden, as well as a Beach Club restaurant with Mediterranean cuisine. The property's Montauk Restaurant specialises in steaks and other grilled meats. The hotel is 2 km from Ibiza Airport and 3 km from Ibiza Old Town. It is located directly opposite Space Nightclub. ... more   less 
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Also Known As:
Ushuaia Ibiza Beach Hotel Playa D'en Bossa

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