WE WERE BURGLED!!! BEWARE.
If you have high value items, do not book a villa! I repeat do not book this villa.
We were given security instructions as we arrived. Lock all doors and windows, set the alarm and location of the safe in the basement, next to the underground garage.
We followed these instructions to a ‘T’, we checked the doors and windows (we never opened the bedroom external doors) , We set the alarm before we leave always! Infact it was always a bit of a ceremony for us, none of us were in any doubt that the alarm was set.
THE SECURITY Company told ‘ERIC’ your team member, that we set the alarm at 00:47 am before we left, this tied in with the timing of our cab on the taxi app. When you sent us screenshots of the security log, this 00:47 entry was MISSING!!!! If you write a reply without explaining this inconsistency, then you are a LIAR. ERIC has not been able to explain this inconsistency. PLEASE EXPLAIN WHY EVIDENCE OF THE ALARM BEING SET AT 00:47 HAS SUDDENLY GONE MISSING.
This was an inside job, they knew how to disable the alarms, none of the items in the living room where a camera exists were touched, they knew how to access the villa despite everything being locked. One of your team is responsible for leaking this information, they looked at us, could see there was a lot to steal and from then on we were sitting ducks.
Don’t you dare come here and say security procedures were not followed.
They did not steal our passports, they even removed a passport from a bag that was stolen, WHY? Because they didn’t want us hanging around. They wanted us gone ASAP. Luckily one of the guests had a later flight and was able to make police reports etc
DO NOT BOOK THIS VILLA, STAY IN A HOTEL. What’s the point of staying in a holiday home where you have 10 times as much security as in your own home (so you’re already on edge anyway) and even then you can still be burgled. What kind of holiday is that?
These people are the worst. The experience was straight from hell. We stayed for 4 days and 3 nights. The house was clean and nice just as depicted. But it’s what they don’t tell u is what you should be afraid of. The management team is part of an organized criminal group that specialize in interior theft of homes. We made sure to activate the alarm each time we left the home. On our last night we decided to go out. We were robbed. They have cameras that they seemingly used to monitor us to determine when and where we were out of the house. When we returned the gate was locked but the alarms were deactivated. According to the management and security, the only time the security cameras turn on is if the alarm is activated. Being that whomever accessed the alarm to deactivate it made it easier for them to validate as to y there were not any security camera footage. We made sure the alarms were activated. They took about $20,000 worth of combined properties including designer bags, shoes, watches, glasses, clothes,luggage’s, etc. they have a collusion with the security which also seem to be part of the scam. No one is taking accountability and keep reassuring they are looking into it. They deleted all the bad reviews to not let consumers be aware of this. There has been multiple robberies in this villa as well as others that they manage. DO YOURSELF A FAVOR AND STAY FAR CLEAR . Will be reporting them to the BBB.