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All reviews two double beds artificial grass large balcony neptune bar sea view special table astro turf bottle of bubbly half board animal shapes bottled water tea and coffee beach bar plenty of choice entertainment every night both breakfast and dinner wonderful beach
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Reviewed 4 weeks ago

Me and hubby went here last week for our 47th wedding anniversary and I was not disappointed. The hotel is lovely, staff excellent, food gorgeous and our room was beautiful , the balcony had two sun loungers for us with a fantastic view over the sea.
Only two gripes I have is we paid for the Internet but could only get on it near reception, which as the hotel is very large was a long way to go for it and all your drinks etc are charged to your room and depending on how much you consume means a large bill at check out time!
As it's an adults only hotel it is very quiet and peaceful as is the whole area with just a couple of bars in the vicinity so if you wanting a lively place this isn't for you.

Room tip: The hotel suites overlooking the sea at the front.
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank 8Lynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Crystal Beach Hotel & Suites, responded to this reviewResponded 1 week ago

Dear 8Lynne,

Thank you for choosing to stay at our hotel SBH Crystal Beach Hotel & Suites for your wedding anniversary.

We are really glad to know that you had such a lovely holiday here with us and enjoyed your comfortable room with the fantastic view and good food. Furthermore it was a pleasure to read that you found our staff very helpful. By providing personalized service we strive to make the stay of our guests an unforgettable experience.

We are very sorry to read that you had problems with our Wifi connection. Sometimes when too many people are in the internet at the same time, the connection is too weak to handle it. We will take in mind your comment to intent to improve this issue.
Concerning the charge of the drinks to the room we would like inform you that we offer this service to our guests to spare the daily bill. Many of our guests appreciate this service very much. We regret if you did not like it.

We really appreciate your feedback and we look forward to welcoming you back in the not too distant future.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019

Went in August for my 60th Birthday..Adults Only..Peaceful Hotel.
Hotel is about an Hour from Airport.
The Hotel is well maintained with really helpfull staff..All really good and couldnt do enough for us.
Room was really spacious with 2 Double Beds! Kept really clean & well maintained.
We came up from the pool to our room on my Birthday to find 2 Glasses & a Bottle of Bubbly on Ice and a Letter to hand to Restaraunt staff that evening...The table was made up for my Birthday & Another Bottle of Bubbly on Ice..What a Fantastic touch..
The Hotel is really relaxed although as requested Men they do want you wearing Long Trousers for Dinner as it does state.[Thats not a Fault or Moan!!]
The food was Always Hot and very Tasty with a pretty good selection.Steps & Lift to take you down to the Lovelly Beach..
The Balconies & Pool areas have Artificial Grass..
Next to Crazy Golf & Tennis were you can get Tuition.
Would definately go back and recomend it to anyone wanting a quiet and relaxed Kid free Holiday.

Room tip: We stayed on the Top Floor and it was really quiet
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank MrSheen59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Crystal Beach Hotel & Suites, responded to this reviewResponded August 30, 2019

Dear MrSheen59,

Thank you so much for having chosen our hotel SBH Crystal Beach Hotel & Suites for the special occasion of your 60th birthday!

We could not be happier knowing that you had a wonderful time and that our staff could contribute to making it even more special. It is our biggest aim to provide our guests with a memorable stay and we are glad to have achieved this in your case.

Thank you once again for your kind words and we are looking forward to welcoming you back soon again.

Kind regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

Excellent hotel. Highly recommended. Thanks to Yurena, Rosana, Luis and Sheyla!
Do not pay attention to bad reviews. They do not represent reality. We cannot wait to be back. Lovely atmosphere, rooms, food and service in general. Congratulations!!

Date of stay: August 2019
Trip type: Traveled as a couple
Thank SchwartzMesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Crystal Beach Hotel & Suites, responded to this reviewResponded August 30, 2019

Dear SchwartzMesa,

Thank you for your review and for having chosen to stay at our hotel SBH Crystal Beach Hotel & Suites.

It makes us very happy to read that you felt impressed by the friendliness of our staff especially Yurena, Rosana, Luis and Sheyla and that there was nothing which you could say that needed improving! Your satisfaction motivates us to continue on the right path.

We can not wait to welcome you back for another wonderful holiday experience.

Kind regards,
The management

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Reviewed August 16, 2019

My wife and I recently spent a week at this hotel and we enjoyed our stay very much.
The Hotel rooms are clean and all the staff are friendly and very helpful. It was very quiet as there are no kids but also when we were there the hotel did not seem to be full so there was never any problem finding loungers or seats. We stayed half board and found the buffet breakfast and dinner to be of an excellent standard with plenty of choice, although my wife is a vegetarian and she did say that the vegetable dishes were rather limited.
Like the Hotel, Costa Calma is very quiet and relaxing with a lovely beach that never gets too busy. If you want more action and an even better beach Morro Jable is only 20 mins away by bus.(I recommend a visit to the harbour there where you can see 4 different types of rays in the ocean).
If you are looking for a peaceful relaxing holiday, this is the place to go. The only negatives are that the pool is rather small and like all of fuerteventura it can get very windy.

Room tip: It is worth paying extra for the sea view as it is lovely.
Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank 247akin11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Crystal Beach Hotel & Suites, responded to this reviewResponded August 30, 2019

Dear 247akin11,

Thank you so much for your 5-star-review of your stay at our SBH Crystal Beach Hotel & Suites posted here on Tripadvisor.

We are very pleased to read that our staff was so friendly and helpful; they go a long way in providing a perfect service. It is also great to know that you felt very satisfied with the variety of our food but we also want to comment that we are always willing to prepare a different dish at the request of the guests either to satisfy some request or food intolerance.

We are looking forward to welcome you back in the hopefully not too distant future.

Kind regards,
The management

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Reviewed July 29, 2019

My husband and I have just returned from a 1 week stay this beautiful hotel and I have to say this is one of the best hotels we have stayed in.
As previous reviewers have said the hotel is spotlessly clean. Our room was a beautiful sea facing room. We asked for a high floor and got room 505 which was amazing. Lovely spacious room with 2 double beds and large balcony with 2 sun beds. Equally large bathroom with over bath shower-always plenty of hot water.
Great to have a small fridge and also a kettle. On the advice of other reviewers on this site we took our own coffee, tea and sugar-it’s 1 Euro for the sachets provided by the hotel. Lovely touch with the towel animals each day.
The hotel is centrally located in the resort itself and is right on the beach, which is great but the resort itself is very quiet with very few bars/restaurants (we only found 1) although there is a small complex opposite the hotel with a supermarket and souvenir stalls etc.. We do prefer to have a little more happening and to be honest this would probably be our main reservation about returning here, which is a great shame as we really loved the hotel. We went into Jandia on the bus a couple of times (€2.70 each way and takes about 30 mins) where there is a lot more going on but we loved returning to our lovely, peaceful hotel
The hotel was v quiet-possibly less than half full but this meant that you got to know people more and there was no rush for sun beds-always plenty available. Loved the Astro turf on the balconies and pool areas-brilliant idea. There were quite a lot of solos at the hotel and I have to say that if I was on my own I would feel really safe here.
All the staff were friendly and Camille the Animation lady was great-encouraging but not pushy.
Evening entertainment was low key but great for us with a mix of quizzes, singers and the flamenco show was brilliant.
The food was v nice-usually difficult for me as I don’t like fish and most meats but there was always a great Choice including pizzas and pastas as well as the lovely Canarian potatoes and breakfast selection was equally impressive.
I think the only negatives about the hotel would be the fact that there is no free internet-really? in this day and age? I also didn’t like the fact that there were no specific smoking areas. There should have been a separate area around the pool in particular- I hate sunbathing right next to people smoking and although smokers were not allowed in the bar area itself, they were sat immediately outside which meant that they may as well have been, as their smoke drifted in and also meant that if you wanted to sit outside you couldn’t, unless you wanted to endure the smoke.
However, other than these niggles we loved this hotel and had a lovely relaxing time. Thank you.

Room tip: Sea facing room on a high floor
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank DandA9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Crystal Beach Hotel & Suites, responded to this reviewResponded August 6, 2019

Dear DanadA9,

Thank you for taking the time to share your fantastic and so detailed feedback with us and other travellers. It is a pleasure to read that you had an exceptional time and that our SBH Crystal Beach Hotel & Suites is one of the best hotels you have stayed in.

The perfect location of our hotel is one of the reasons people choose us as their holiday location. We offer a direct access to the beautiful beach of Costa Calma. Shops, bars and restaurants are just round the corner from the hotel but near our guests can find a bus stop where our guests can take the bus to Jandia or to Puerto de Rosario.

All our staff is very thankful you for your kind words as this confirms our well doing and pushes us to continue with our excellent service and we are glad to read that we could fulfil your request.

The large choice of food is freshly prepared on a daily basis to fulfil the different tastes of our guests. We are very happy that you enjoyed our buffet and have shared this here on Tripadvisor.

We regret so much your comment regarding our internet access. We charge extras like wifi or for example safe which are also mentioned in all travel catalogues as well as on our website to be able to offer such a good room rate to our guests. We also offer a Premium Service which includes the following one fruit basket and one bottle of water at arrival, wifi, safe, pool towel, bathrobe, coffee and tea facilities in the room.

We are looking forward to welcome you back in the hopefully not too distant future.

Kind regards,
The management

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