This is the first hotel I have ever visited that I would not recommend.
My impression was that having paid in advance (for All Inclusive) we could be given services of any quality.
We were advised that the hotel bar closed at 1am but that payment was necessary after 11pm (I thought we had already paid).
The food was "OK" but not very inspirational. The wine was undrinkable and we only had 1 glass on the first evening. Others appeared to be doing the same. Other drinks were very weak and almost tasteless.
The main bar was seriously understaffed with only 1 person for the whole hotel.
We did not have hot water for 5 days out of 7. The fault was "Repaired" each day only to return the next morning.
It was not all bad news. The location is superb albeit 1 hour from the airport.
The hotel is well laid out but requires a lot of painting.
All of the staff were superb and made up for a lot of the deficiencies in the hotel. They were always friendly, happy and keen to help. Well done the staff!
Overall, a long way to go, especially in drink and wine quality.
Give your staff a bonus.
- Official Description (provided by the hotel):
- The SBH Costa Calma Beach Resort is a 4-star rated modern complex, active and with a lot of space. If you do not want to care about food an drinks, sorts and entertainment: selct our "all inclusive" program. Beach, sunshine and our excellent service brings you your well-deserved recreation. ... more less
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- Also Known As:
- Sunrise Costa Calma Beach Hotel Costa Calma
- Sunrise Costa Calma Beach Resort
- Hotel Costa Calma
- Costa Calma Beach Resort
- SBH Costa Calma Beach Resort Fuerteventura