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“Disappointed. Hotel let us down by double bookings.”

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VIK Suite Hotel Risco del Gato
Ranked #2 of 26 Hotels in Costa Calma
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointed. Hotel let us down by double bookings.”
Reviewed October 3, 2013

We were emailed 16 hours before our flight was due to leave London Gatwick to say we were no longer staying in the VIK Suite hotel. We had spent weeks trying to decide on our holiday destination and was very much looking forward to staying here. The hotel must have an extremely poor booking system. I would certainly confirm the booking with the hotel after booking but again that still might not guarantee your stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kathmitchrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Gerente at VIK Suite Hotel Risco del Gato, responded to this review, October 12, 2013
Dear Guest,

Thanks for explaining us your concern!. It was good to know you were really looking to stay with us, but disappointed that you think the hotel has a poor booking system. Unfortunately, the situation doesn’t happen exactly as your travel company has informed you. Your agency has sold more allotments as the one we have agreed with them previously, for that reason we have requested them (more than 2 weeks ago when they have sent us the bookings) to reallocate the bookings they have overbooked due to we only have availability for the allotment signed during this period.

Obviously, they cannot inform you exactly what happens and for that reason you have received another information instead. Needles to say, we will be happy to welcome you in a future occasion to experience our friendly and hospitality service as you deserved. Do not hesitate to contact us directly through our e-mail anytime to get a availability, direct prices or further information: reservas@hotelriscodelgato.com

Yours sincerely,

Mr. José González
Director
VIK Suite hotel Risco del Gato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 3, 2013

We were emailed 16 hours before our flight was due to leave London Gatwick to say we were no longer staying in the VIK Suite hotel. We had spent weeks trying to decide on our holiday destination and was very much looking forward to staying here. The hotel must have an extremely poor booking system. I would certainly confirm the booking with the hotel after booking but again that still might not guarantee your stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kathmitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this review, October 7, 2013
Dear Kathmitch,

Thanks for explaining us your concern!. It was good to know you were really looking to stay with us, but disappointed that you think the hotel has a poor booking system. Unfortunately, the situation doesn’t happen exactly as your travel company has informed you. Your agency has sold more allotments as the one we have agreed with them previously, for that reason we have requested them (more than 2 weeks ago when they have sent us the bookings) to reallocate the bookings they have overbooked due to we only have availability for the allotment signed during this period.

Obviously, they cannot inform you exactly what happens and for that reason you have received another information instead. Needles to say, we will be happy to welcome you in a future occasion to experience our friendly and hospitality service as you deserved. Do not hesitate to contact us directly through our e-mail anytime to get a availability, direct prices or further information: reservas@hotelriscodelgato.com

Yours sincerely,

Mr. José González
Director
VIK Suite hotel Risco del Gato
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 1, 2013

Was so looking forward to going to this hotel tomorrow (yes, tomorrow) but then I get an email the day before my holiday is due to start from my travel company saying that this hotel has just told them there has been double booking and I have to go elsewhere! Completely annoyed, angry, upset, disappointed and completely deflated about this. I booked weeks and weeks ago! I can't believe 1 day before I am due at this hotel they notice they are fully booked! Complete disappointment and I guess embarrassment to the management team. Organisation must be missing somewhere! Luckily I am going to a 5 star now and will hopefully have a lovely holiday but if not then it is down to someone's poor organisational skills that my holiday was ruined. THANKS!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Colette Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this review, October 4, 2013
Dear Colette,

Thanks for bring to our attention your concern!. It was pleased to know you were really looking your stay with us, but naturally disappointed that you felt upset with us. Unfortunately, the situation doesn’t happen exactly as your travel company has informed you. Your agency has sold more allotments as the one we have agreed with them previously, for that reason we have requested them (more than 2 weeks ago when the have sent us the bookings) to reallocate the bookings they have overbooked due to we only have availability for the allotment signed during this period.

Obviously, they cannot inform you exactly what happens and for that reason you have received another information instead. Needles to say, we will be more than happy to welcome you in a future occasion to experience our friendly and hospitality service as you deserved. Do not hesitate to contact us through our e-mail anytime to get a availability, direct prices or further information: reservas@hotelriscodelgato.com

Yours sincerely,

Mr. José González
Director
VIK Suite hotel Risco del
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chipping Norton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 1, 2013

Just returned from a fantastic week at this wonderful hotel. My family and I had a very relaxing time, just what we all needed. What struck us more was how quiet this hotel is, no booming music or masses of screaming kids. If you just like to relax in peaceful surrounding then this hotel is just that. The rooms are very good clean and spacious. The very friendly staff are excellent in every way and could not do more for you. We found the food excellent either at breakfast, or dinner.
The beach is a few minutes walk away but be warned it is also for naturist's.
Also I would recommend the Thai massage, yes they are extra but well worth the cost.
Thanks to all at Risco del Gato
Mr r bishop

Room Tip: Two king size beds in the junior suites
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this review, September 2, 2013
Dear Clients,

Thank you so much for your good remarks.

We are very pleased that everything has been to your satisfaction.

We hope to see you soon again in our hotel.

Kind regards,

José González
Manager of the Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
161 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 29, 2013

Wife and I decided to spend some days in Fuerteventura without the two little kids, and relax, so we chose by reccomendation this hotel. Couldn't be better option four our purpose. Quiet hotel, in between those big hotel chain buildings massive, this hotel helps you to relax a bit and enjoy Fuerteventura more than before we did on other hotels. Bungalow style, no big buildings, nice and wide rooms, with a curious look a like "Star Wars" shape (when you go you will see what I mean). We book superior room, very spacious, jacuzzi and nice windows, good beds, private garden inside the room for private suntanning, and open pools are good and very quiet. Not an hotel for young children that like to play and make some noise. Half board dinneris quite good, menu choices only but not impressive, the restaurant with open menu offers excellent options, including delicious local seafood, worth a try! From this hotel you have close access, by foot, to main Costa Calma long beaches, where kite and windsurfing world championships take place, and roads allow you in one day to see all island and have a swim on the whitesand beaches of north fuerteventura. Parking for free as well, next to shopping malls, but quiet, what else we needed? Nothing, was a short and perfect stay. We will retun next year as well, for sure, without kids of course, :-)

Room Tip: Superior room for more space and privacy, you can see the stars on open skies at night, worthed! Roo...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JordiBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this review, August 30, 2013
Dear Clients,

Thank you so much for your good remarks. We are very happy that you spend relaxing days full of peace and happiness with us. Your coments are very important for us so we know what we have to improve to provide a special experience to our guests.

Hopefully to see you soon again.

Kind regards

José Gonzáles
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 18, 2013

Just returned from an absolutely fantastic week in Costa Calma. This hotel is a gem in every which way. Firstly, the accomodation: to be seen to be believed, like having your own appartment and immaculately clean. Then the food: extensive breakfast buffet selection with everything imagineable, including a glass of cava if you feel so inclined! And served until 11am so no need to rush. We were staying half board and the hotel were kind to change our sitting to 8:30pm. This is 4 course waiter service and the food is excellent. Service in the restaurant was second to none.......incredibly friendly and highly efficient staff with special mention to Miguel, Detty, Paco and the hungarian student who made fantasic pancakes! The pool area is a haven of relaxation, plenty of sunbeds and umbrellas and fresh beach towels provided daily. A short walk down a steep rubble track (not especially picturesque) takes you to the beach which is a endless stretch of golden sand perfect for a morning stroll. We used the hotel gym everyday which, to be fair, is in need of some attention and could benefit from air con! We also played tennis and as the court is right next door to the infamous sewage plant, we did get the odd waft coming over, but this was the only time we could smell it. The pods from 100-115 definitely have the best views of the sea; we were in 112 and it was just perfect. If you are looking for a tranquil haven of relaxation then this is the place for you. We hired a car for a day and managed to see the rest of the island. It may be quiet and lacking in atmosphere, but Costa Calma is by far one of the more attractive resorts. Thank you Risco del Gato, we will definitely be returning!

Room Tip: Pods in the 100,s have the sea views.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fi410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director de Recepción at VIK Suite Hotel Risco del Gato, responded to this review, August 23, 2013
Dear Client,

Thanks for writing something of your holidays. Thanks for your good review. Actually our hotel is an oasis of peace and silence. Even if there hotel is fully booked there are no crowds of people.
We appreciate your good comments about our restaurant and our kitchen. Your main goal is the satisfaction of our clients.

We would be happy to see you soon again on holidays in our hotel.

Kind regards,

José González
Director del Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuerteventura, Spain
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 2, 2013

Really enjoyed our stay, it was perfect. So suitable if you need to switch off and get away from it all. So tranquill the pods are excellent and very private, really architectural in design and such a good idea, really enjoyed the whole experience. Food excellent too in both restaurants. Muchas gracias Risco del Gato!

  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J17A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José G, Director General at VIK Suite Hotel Risco del Gato, responded to this review, August 4, 2013
Dear Clients,

Thank you for your good remarks. It is our main goal that our clients have a wonderfull stay. In fact the Risco del Gato is unique for its architecture and his peace and calm.

We would be happy to see you again on holidays en our Hotel.

Kind regards,

José González
Hotelmanager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VIK Suite Hotel Risco del Gato

Property: VIK Suite Hotel Risco del Gato
Address: Calle Sicasumbre 2, 35627 Costa Calma, Pajara, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Costa Calma
#2 Luxury Hotel in Costa Calma
#2 Spa Hotel in Costa Calma
#3 Family Hotel in Costa Calma
#4 Romantic Hotel in Costa Calma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — VIK Suite Hotel Risco del Gato 4*
Number of rooms: 51
Official Description (provided by the hotel):
The VIK Suite Hotel Risco del Gato is an exclusive hotel with a unique architecture surrounded by 34.643 M² of gardens and heated swimming pools on different levels ... more   less 
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Also Known As:
VIK Suite Hotel Risco Del Gato Fuerteventura/Costa Calma

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