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“Room for improvement”
Review of KN Matas Blancas

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KN Matas Blancas
Ranked #16 of 27 Hotels in Costa Calma
Reviewed February 20, 2012

Having spent 2 brilliant fortnights last year in the outstanding Cordial Hotel Mogan Playa in Gran Canaria,we were
tempted to try Cordial's newly opened refurbished Best Age Hotel in Costa Calma, Fuerteventura by the
extraordinarily cheap cost for 2 weeks half board plus.
The result was mixed.After only 3 months since opening I hope that the few criticisms which follow can be taken in the spirit in which they are made with the aim of improvement.However little can be done about the poor location of the hotel,nor the fact that one half of the bedrooms,so far largely unused,have a view only of the front block.
The hotel is very largely centred on German guests.Most notices and all tourist brochures are in German and only theGerman and Spanish flags flew outside.This did not mean that other nationalities were treated any less favourably.Staff were all wholly friendly and helpful. One example which was perhaps unfortunate was that there
is a detailed list of daytime activities on a wall by the Spa which never happened and which were were never promoted by the Animateur who spoke only German.
Whilst our 2 weeks saved us from the icy spell at home,the cold weather had spread to North Africa and the Canaries and the hotel's public indoor areas were quite cold and might be improved by the judicious placing of a few extra doors.Similarly the pool area was ok when it was sunny but at other times windbreaks could have kept off the prevailing wind. The temperature of the "acclimatised"pool meant that only the hardiest few ever entered the water.
Food was ok ish on the whole but there seemed to be no hands on management of the state of the food trays.We have yet to find a hotel where food is successfully kept warm but having only cold plates did not help and an investment in plate warmers might help.It is surprising that the hotel bar is closed until 8 pm.
The bedrooms and bathrooms were fine and like the whole hotel and grounds kept clean very well.However one presumably inherited flaw is the ludicrous positioning of the only mirror in the bedroom over the latticed luggage table so that there is nowhere to place the myriad bottles necessary for the ladies' daily transformation.
That the lights by the beds are scarcely bright enough to read by came as no surprise.Possibly it was expected that guests would be entranced by the grand new tvs ,particularly if they are German or Spanish with 18 and 40+ channels.English speakers have to make do with CNN,Bloomberg and BBC World.
The nearest large resort Morri Jade is 30 minutes bus ride and well worth 2 visits,1 to walk from the harbour area to the centre and the other to visit the excellent shopping centre.
All in all good value for money whilst present rates continue.Whilst minor alterations and experience should be able to improve things I cannot help wondering why the Cordial Group have risked their excellent reputation on an
hotel in a poor location in an indifferent resort with half its rooms without a view.

Room Tip: 3rd floor rooms overlooking the pool area have the best view and the most sun
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  • Stayed: February 2012, traveled as a couple
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4  Thank greebo54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 7, 2012

After reading previous views,I had reservations. However, we have had a lovely stay. The staff were friendly and helpful. Our room was a junior suite and was excellent. Suites are themed and there was lots of attention to detail. The whole complex is kept really clean. The only downsides are, the bars should be open all day. There is no where to buy a coffee mid morning as the snack bar had haphazard opening times. The other issue was there is nowhere to buy a pre dinner drink, bars close at 6pm and don't reopen until 8pm. The pool should be heated more, it was rarely used by anyone.The food and restaurant were lovely. So all in all a lovely stay. A free bus shuttle operates daily to costa calma. If you are looking for a quiet relaxing holiday in pleasant surroundings this is the place. However if you are looking for bright lights and parties you should look elsewhere.

Room Tip: The junior suites are well appointed and the patio is a sun trap, out of the wind.
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  • Stayed: February 2012, traveled as a couple
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7  Thank coolcathyCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2012

My husband and me stayed here for a week. We are so happy with this hotel because we had a very nice room on the ground floor with a private terrace in the garden looking at the swimming pool. Almost all other guests were German very polite and quiet people. They let you relax in peace here. We rented a car when we got to the airport and had it all the time. This was a very good idea. We had just breakfast here which was delicious and plenty of good choice. The bed was very comfortabe and the room was nice and big. The staff was extremly friendly and helpful. In the reception area was wireless so we could check and answer the mails. They don't charge it. We didn't swimm in the pools 'coz we didn't find it amusing we prefered to explore the island and admire its beauty. We had great time here and we would choose again this hotel. Best regards from Medjugorje

  • Stayed: January 2012, traveled as a couple
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4  Thank milbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2012

Trying to write this review without being too scathing – it’s not as bad as all that for the price, just BLAND really but with a couple of real irritating and fixable spoilers. POOR TO AVAERAGE
• BAD LOCATION - Too far away from everything – have to take cabs everywhere
• HEATED POOL WAS COLD! Around 22 degrees
• Staff smiley but everything a little too much trouble
• Food very bland, Coffee awful
• Catered to Mostly German clientele
If you are German and over 55 this hotel might work for you but I wouldn’t really advise it even then.

The Hotel is quite a large complex and this is partly where they go wrong. It is pretty well appointed with lots of marble etc but just bland. We sought to be on the pool facing side as advised by a trip advisor but the reception said those areas were apparently full although the hotel was nearly empty when we arrived. We tried again and then gave up after a day or so as we’d unpacked. We were right at the back 100 meters from pool reception etc. so irritating if you forgot something

The Hotel is too far away from the action and when I say the ‘action’ COSTA CALMA where this hotel is situated doesn’t really have any! It’s essentially a resort town and the resorts dominate the place. Huge resorts stand between the road and the beach often blocking your way. The place isn’t easy to get your head around. It just doesn’t work as a place

There is no town as such, it’s a disparate affair of spaced out shopping centres and when I say shopping centers I use this term loosely a group of 6 or 7 shops based on the Catford model.

I did a lot of research to find a hotel with a heated swimming pool because I guessed an unheated pool at that time of year would be too cold to get into, I WAS RIGHT!
The hotel had 2 pools with one heated. They didn't heat the heated pool enough! IT WAS COLD! The un-heated pool was freezing and out of the question. Almost nobody got in the water while we were there. I don't understand why nobody kicked up a fuss about this. I spoke to all the staff and got really angry, but it all fell on deaf ears. The reception staff just shrugged they either pretended not to understand or said they would look into it. NOTHING! For me a holiday spoiler as I have stayed at hotel before where the pool is heated and you can just dive in and wake up every morning, wonderful. When you see heated pool YOU NEED TO KNOW THE TEMPERATURE IT’S HEATED TO! And how that equates

The air temperature at that time is just not warm enough! When the clouds cover the sun you have to put on a shirt etc and there seems to be always a pervading wind chilling it down further. Not their fault really but a fact they don’t deal with...

The restaurant / breakfast area was a bland huge oblong hall lower ground with fluorescent strip lighting this is where breakfast and dinner were served. This is irritating because they had a nice glass well appointed restaurant area around the pool which was under-used but in the brochure pics etc looked as though that was where everything went on, so misleading.

Luckily we chose B&B option (based on Trip Advisor advice) because the buffet food they served were a pretty consistently bland affair – I went down to look most evenings to see if we’d stay in for dinner – we didn’t. Only The Christmas gala dinner did we stay for and we dressed up smartly with shoes and jackets (the hotel invite said Dress Code Smart) To find that people had turned up in scruffy tee shirts trainers or flip flops. That dinner was €30 something Euros each! We arrived at 8.00pm and the band were packing up! The New Year gala dinner we didn’t bother at nearly €50 we came along to the aftershow party at 11.30 and there were two silly fat German girls singing crap jolly songs to a bon tempi organ really embarrassing like something from a comedy sketch – awful. We were too far away to appreciate the fireworks from the roof with all the local dogs barking like hell.

The breakfasts were well stocked but as I say BLAND and mostly set up for the German based clientele. The COFFEE was a real problem crappy Nescafe machines with powdered weak stuff tasted like ‘Erzatz’ tree bark coffee; not even as good as the granuled back home. The fact that proper coffee has pervaded the world has escaped this place entirely! The English cooked buffet breakfast section had frankfurters for sausages and the bacon I couldn’t place but was as tasty as fried strips of A4 paper. They had beans, fresh toms, scrambled egg. The chef did fry eggs there so that was a good aspect, no mushrooms and then the rest of the breakfast bar was the kind of yoghurty stuff you see at European hotels with stale croiscants and Danish cakes then salami and cheese slices and stuff and melon and prunes and things which I think English people just don’t really associate with breakfast. The Orange juice was watered down stuff which they turned off remotely on the dot of 10.00am so if you missed it!? On several mornings we just didn’t bother as the quality wasn’t good enough to bust your hangover

The snack bar served snacks from 11.00 – 1.00 it was mostly recycled stuff from dinner previous night or breakfast horrible chicken sandwich with stale bread. After 11.00 they forced you to have the main meal menu even if you just wanted a snack which was almost double the price about €8.00 ish and when it arrived was of snack proportions

The rooms were OK but not as good as the ones they show in the brochure / and online - blandly painted green green green with green fixtures and green curtains etc. They did have a fridge which was OK

The tennis court was joke as they put a concrete wall too close! bang on the court area so you couldn’t stand outside or stretch for a point .
I never found the squash court if there was one

They did greet us with an offer of Champagne which boded well but it was actually cheapo cava

THERE WAS NO IRON! They didn’t seem to know what we meant! After a lot of fuss the reception, the next day, said the tech guy at the pool’s wife would lend us one which they did.

If this hotel would just get their act together on a few important details then it would make all the difference but then they would need to pick it up and move it and then wave a magic wand to improve the weather.

Room Tip: Front facing the sun but we suspect reserved for German trippers only
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  • Stayed: December 2011, traveled as a couple
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5  Thank BromleyComedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2011

Formally the Sun River Hotel,this re-opened very recently and to date has few guests. Rooms are basic,clean and comfortable-staff a bit thin on the ground but provided excellent service.Pool area immaculate with good sunbeds.Spa excellent-sauna,steam room,jacuzzi, and all sorts of interesting showers and is free at the moment.And now the catering- breakfast adequate but same each day - dinner dull and very limited ,often with yesterday's leftovers. The hotel is a good walk from anywhere so a hire car is advisable. If you like deserts(and we do) Fuerteventura is a lovely island- so much to explore and enjoy. This hotel is very good value for money, but as always you get what you pay for.

  • Stayed: December 2011
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11  Thank mcabroard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2011

We booked this last minute and the price for a weeks break for two was very reasonable. The hotel has only recently reopened under a new brand/ownership after several years mothbaled and - as its name suggests - its target market is retirees (we are in our late thirties). Nonetheless, the rooms are spacious and comfortable. Rooms have a small fridge. Pool area large and well kept. The restaurant is a little soulless and could do with more subtle lighting and the food itself largely buffet style. The hotel is about 20 mins walk from the beach and the first of several shopping areas in Costa Calma, though there is a small supermarket and some cafes about 10 mins away. It would have suited us better to be able to have a pre-dinner drink (the bar shut from 6pm to 9pm to allow for dinner service) but I am sure this is an off-season thing and once properly up and running will be resolved. There is a well equipped gym and a spa. Massages at the spa are good and reasonably priced. The resort and the hotel is popular predominantly with German tourists but all staff spoke good English too. If you are after a chilled out week around a great pool with good winter weather then this is for you. If you are after more action then a larger resort would be preferred.

Room Tip: Ground Floor facing the pool for the afternoon sun.
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  • Stayed: November 2011, traveled as a couple
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11  Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2011

I was last week in The Best Age Cordial Hotel in Fuerteventura and I have just very good memories and experiences.
Hotel is new and looks very good. Rooms, pools, bars. The staff is very nice, friendly. Even animator in the hotel is very good (just one girl; very nice). We were talking, resting, dancing, . . . We eat very well.
One of my best holidays. Thank you. I´m sure that I´ll come back also next year.
All the best. (Janette, Sweden)

Room Tip: Rooms on the south side are sunny, with balconies.
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  • Stayed: November 2011, traveled as a couple
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14  Thank Janette0511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about KN Matas Blancas

Address: Calle Punta Pesebre 6 | Urb Mirador del Río, 35627 Costa Calma, Pajara, Fuerteventura, Spain (Formerly Best Age Fuerteventura)
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Costa Calma
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Costa Calma
#8 Spa Hotel in Costa Calma
#10 Luxury Hotel in Costa Calma
Price Range: $60 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KN Matas Blancas 4*
Number of rooms: 202
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Also Known As:
Best Age Fuerteventura Hotel Costa Calma
KN Matas Blancas Fuerteventura/Costa Calma

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