My husband and I have recently stayed in this hotel for a week. I liked the location of the hotel and the size of the apartments. When we arrived the reception staff were friendly and check in was smooth and quick. The apartment was good size and clean but dated with many broken things. I have also never seen a coin operated TV without remote control...
This hotel is in no way horrible and I did pay very little for the stay but it was missold to me by the travel agency as it stated that room has TV and WiFi but never mentioned extra charges...
Door to "laundry room" was not closing
There was no hair dryer available
Shelf in bathroom was wobbly and barely holding
One hoock missing from the towel/clothe rail in the bathroom
No coffee maker
Only one socket in the kitchen to use for toaster or kettle
Only tiny coffee cups, no mugs
No kitchen towels
No draining board
And the worst one was beds,they were uncomfortable and we had twin beds instead of double where it was quite clear by our names that we are married... i hated sleeping separately and on a single bed that squeaked all night...
We stayed from Sunday to Sunday and first time our room was cleaned on Thursday and then on Saturday... I found it a bit bizzarre as to why we would have to wait nearly a week for new towels and then get them changed again a day before we leave.
Walls repainted in patches
On arrival apartment was very clean
Reception staff friendly
Pool area always clean
Cutlery and most of the other kitchen stuff was there and clean
Situated not far from entertainment and beach but is in a quiet location
Plenty of car park
In summary it met our needs and the price was cheap but I would not return back unless some of the negatives get sorted.
For management info we stayed in room c14. The issues above where not raised at the time of stay due to busy schedule and also these items where not something that could have been sorted straight away.
Also how about a little thought about the visitors? Why dont you offer a complimentary few sashets of salt pepper and sugart and a couple of bags of tea to get your clients started off on self catering?
All in all thank you to your cleaning staff who kept hotel clean thoughout and your friendly reception staff.
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- Also Known As:
- Aparthotel Lanzarote Paradise Hotel Costa Teguise
- Aparthotel Lanzarote Paradise Costa Teguise