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“sue1158”

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Diverhotel Lanzarote
Ranked #29 of 38 Hotels in Costa Teguise
Leicester, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“sue1158”
3 of 5 bubbles Reviewed February 17, 2012

First holiday in 7 years book this one early paid 1750 all inclusive 10 days. not bad hotel. no entertainment in the day for kids the hotel was empty of guest no good entertainment to speak of at night had to go out every night extra money we had to spend eg 70 euro .food all right but some of it could have been hotter staff nice hotel clean pool great lots of slides my daughter loved it .the older one was bored nothing for teenagers good for kids under 7 hope this helps.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, April 14, 2012
Dear guest,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

Our entertainment program normaly has a plenty variety or activities for kids and teenagers but the date of the programs is form 28.06 june to 08.09 and during weekends. Our entertainers try to do some activities for the child also out of this date. I am very sorry that your older kid couldn’t enjoy the holidays like it has to.

We will work on improving the points you have marked so that in an upcoming visit, your perception of the product received will be totally satisfactory.

Jose M Mijes
Gerente Playaverde Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Gorey, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 10, 2012

I was a bit wary before going as some of the reviews here were not great but i have to say we had a lovely week here over Christmas. It was very quiet but we had been warned about this and to be honest suited us. We had 3 kids with us aged 6, 9 and 13. Most of the other residents were retired Spanish couples.

The all inclusive was excellent. Food was lovely, there is a buffet and a grill where fish and meat are cooked in front of you. I agree that it may have become a bit repetitive after the end of the week but there was no meal that we did not enjoy.

The staff and friendly and helpful. The accomodation is extremely clean and well cared for.

If you are looking for a quiet holiday this is the place to go but as it is in a very quiet area you have to travel to go anywhere. You really would need a car or be prepared to go out by taxi. The weather was a nice 22 degrees but it is a very windy area which cools things down a lot - you definately need a sweater at night time.

We enjoyed our holiday as we were looking for a quiet relaxing week and this is what we got. I would return to one of this chains hotels but not to this area.

Room Tip: We were in a room that was close to where they had the nightly entertainment which started at 10.30...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CJQuinlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, February 10, 2012
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We are very pleased that you enjoyed your holidays with us and I will personally notify the staff your satisfaction.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Jose M. Mijes
Gerente Playaverde Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 25, 2011

I stayed here along with 3 other adults in October 2011 for one week - we were half board. First thing to mention is the hotel was very quiet (probably around 60-80). We were told this was because it was due for a refurb soon and the hotel was winding down. It was undoubtedly very quiet which of course made meal times in the relatively large restaurant a little odd.

For breakfast there was a small/medium size buffet (not necessarily a negative as there was unused space which i presume would have been used had there been more guests) and quality was fine. Average tasting pastries, cereals and breads (incl. toaster) but no yoghurts if that's your thing. Not an exceptional brekkie but certainly edible and anyone who complains is very fussy/very demanding. In addition to the buffet a chef would cook to order fried/scrambled eggs, omelette and bacon. One thing worth mentioning for the English breakfast fans; no beans! Tea/coffee and fruit juice were available self-service style - all quite acceptable.

Dinner in the restaurant was similar in terms of buffet choice and the chef cooking to order. However dinner was not as nice as breakfast in terms of taste. Yes edible, but I could understand anyone who might complain about the quality and warmth of the buffet (food was never hot - we even used a microwave to heat our own some food)! The chef would cook for you a choice of two (normally white) fish and two meats. My advice is try a little of each and then decide if possible because quality/taste was variable. Wine and beers available at extra cost (to be expected). For desert, in addition to the obligatory bland 'plastic' cream cakes and fruit, the chef could cook crepes which were really nice if you used your imagination and added some chocolate sauce and ice cream (both available nearby)

The rooms were comfortable but I have to let you know the following: The air-conditioning was really really useless. So much so, whilst it wasn't overly noisy, it was definitely better to turn it off and have a quieter night sleep than have it on. The refrigerator was also not great; we called hotel maintenance thinking it wasn't working but were assured it was and that it was as cool as it could be. All I can say (unlike the A/C) is that it was worth using, but don't expect anything to be cold. Other guests said the same. TV had CNN as an English news speaking channel but the picture/sounds made it ALMOST unwatchable. The sound (with accompanying noise interference) was plumbed into the bath/shower area which was cool (but useless in my room). Which leads me on to probably the 'worst' thing about the room (yes, worse than the A/C): The wash basin (sink if you prefer), mirror, hairdryer etc was NOT in a different room?! A little hard to explain but only the toilet/bidet and shower/bath were behind a closed door. Not a problem for many perhaps but some people like to wash, brush teeth, do make-up etc in some privacy!

The pool area was a little above average - nicely laid out with some beds offering more privacy than others. No umbrellas though around the pool so shade can be difficult if busy (but we never had that problem - see above!). Never went in the pool but it looked clean however there were some tiles missing. The few kids we saw seemed to love the pool area and water slides.

Finally Location. Hmm - I'm a little undecided but it's safe to say the hotel is a little isolated. There are pubs/bars and supermarkets around 5-10mins walk (if you leave the hotel via the rear through the weary crazy golf course, longer if you leave via reception). The beach and central Costa Tequise is 25-30mins walk. Buses do run (again, on the road of the hotel) and seem reliable to Arrecife and P. Del Carmen. Bicycle hire is available from other hotels in the area (not the Playaverde though) and from specialist bike hire shops in central C.Teguise (but therefore 25min walk away).

Hope that helps if your thinking of staying here. If you get a good cheap deal (and bear that in mind when staying) then you probably won't be disappointed. Other than that, I don't think I will be returning unless the apparent refurb is a comprehensive one.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RaffaChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrickfergus, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 10, 2011

Was at this hotel end of october for a week with my son aged 10 and my husband.
hotel had about 30 guess hardley any one around the pool or in the place at all.
food was terrible my husband had to go into the kitchen most times to get the cook to make some food. there must have been about 5 staff on at any time. the main pool had lots of tiles missing and was very dirty the kids pool was ok the place was very run down and told dead.we got a taxi everyday to were are friends were staying sands beach a lot better lovely

Room Tip: a/c unit very noise and didnt work
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrick28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, February 10, 2012
Dear Guests,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize for the damage of the pool and I am pleased to say that they were already repaired during the month of October, we would have liked to have them repaired before but because of the high occupation and it was a reform in which we should have the pool closed between 18 to 21 days we could not carry it out.

As for your comment on the staff let me tell we adjust shift the same depending on the hours of influx of guests is paramount for us both good service and the speed in the same.

We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

Jose M Mijes
Gerente Playaverde Hotel
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Travelers are raving about these Costa Teguise hotels

Bedford, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed October 6, 2011

In the quieter, southern part of the town. This hotel was chosen because of favourable experiences of other Playa Hotels. We were not disappointed. The food was always top rate in quality and choice. All the staff we encountered were attentive and helpful. The rooms were large and well appointed. All in the party thoroughly enjoyed their stay here. Wi-fi was free in the bar and reception.
Although it did not spoil our stay, we noticed that some of the decor is nearing the point when some attention will be required

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, November 6, 2011
Dear Guest,

Thank you for sharing your experience with us. Our goal is that you spend the best vacation days with us and that's why we work hard and try to improve every day.

We work hard every day to improve all our facilities and I thank you that you enjoy your holidays with us.

The whole Playaverde team is at your disposal and me hope to see you again at the hotel at any other time, in the meantime we will continue working on getting all our guests enjoy their way through this establishment.

Jose M Mijes
Gerente Playaverde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 24, 2011

Just returned from a week at this hotel, but really wanted to stay! We were half board, breakfast and dinner (although they made it quite clear on arrival that we could swap dinner for lunch on any day or days). There was an amazing choice of food for breakfast and we could never manage a full lunch afterwards. Dinner was also a varied choice with a full buffet and always 2 fresh fish and 2 fresh meats cooked to order. The bar has a happy hour (2 for 1) and I found the prices for beer and hot drinks very good indeed. The room was clean and the maid kept it that way all week. Will definitely return to this hotel. Only fault we could find was tiles missing from most water areas, but this is going to be rectified when they drain the pools. Staff very friendly and kept saying sorry for not speaking good English...just wish my spanish was as good as their English! If you stay and want to walk to the beach or town, there is a gate at the back which cuts the journey down by quite a lot.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank chickenphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, November 6, 2011
Dear Guest,

Thank you for sharing your experience with us. Our goal is that you spend the best vacation days with us and that's why we work hard and try to improve every day.

We work hard every day to improve all our facilities and I thank you that you enjoy your holidays with us.

We once again thank you and are looking forward welcoming you to any of our establishments

Jose M Mijes
Gerente Playaverde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 10, 2011

On arrival hotel looks a little dated
Turned out to be a very good hotel.
Food was good with lots of choice .
Service good .
Pool good for kids .

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Biggp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Diverhotel Lanzarote, responded to this review, November 6, 2011
Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

The whole Playaverde team is at your disposal and me hope to see you again at the hotel at any other time, in the meantime we will continue working on getting all our guests enjoy their way through this establishment.

Jose M Mijes
Gerente Playaverde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diverhotel Lanzarote

Property: Diverhotel Lanzarote
Address: Avda. Las Palmeras, 20, 35508 Costa Teguise, Lanzarote, Spain (Formerly Playaverde Hotel)
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Luxury Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diverhotel Lanzarote 4*
Number of rooms: 236
Official Description (provided by the hotel):
The diverhotel Lanzarote is situated just a few kilometres from the island's capital, Arrecife, and along the Teguise Coast, one of the most attractive tourist destinations in Lanzarote thanks to the quality of its services, beaches, green areas and, above all, the sensation of freedom and tranquillity which reigns supreme here. ... more   less 
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Also Known As:
Lti Playaverde Costa Teguise
Lti Playaverde Hotel Costa Teguise
Diverhotel Lanzarote Costa Teguise

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