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“Great Holiday!!”

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Smartline Hsa Ficus
Ranked #20 of 38 Hotels in Costa Teguise
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Holiday!!”
5 of 5 bubbles Reviewed November 23, 2013

Myself and Partner (in our 20s) arrived at the Ficus on 14th November, for a week. Was greeted by the receptionist, he was very pleasant, he told us our room number and that we had a refurbished room, and pointed us in the right direction, which was then signposted, we were on the top floor with pool view,room number 3310,brilliant suntrap and good view. Room was modern and very spacious, we were very pleased. Room service was good, Weather was ok, bit breezy at times and cloudy but had a few very sunny days,did manage to get a good tan. Food for us, was absolutely fine, always found something to eat, there was a great choice at breakfast and other mealtimes. With drinks you could help yourselves to, at breakfast, (orange,pineapple juice,tea,coffee) other mealtimes (sangria,beer,wine,fizzy drinks and a range of hot drinks). The catering staff worked very hard and there was always a table cleaned and available. The pool was cold(but taking in to account the weather), but of a good size. The pool bar served all types of drinks, from 11.30-5/6pm and ice creams which were very nice. We found it hard to find an alcoholic drink we liked, but there is a large selection. The entertainment team Hayley and Lizzy (Ainsley left as we got there) were very cheerful and put a smile on everyone's face, with different types of activities during the day(some you didn't even have to leave your lounger for!) which brought everyone together and was a good laugh, you even got presented with a certificate on that night if you won. They worked hard day and night to provide a good atmosphere for all, and there was some good shows on the night. Overall a great holiday! could not complain ! Am quite shocked with the negative reviews, I think people expect 5star standard, forgetting they have booked a 3star holiday. It was definately good value for money in our eyes! We booked a couple of trips with a company called customer travel, which was in the shopping centre near the beachfront, they were alot cheaper than thomas cook. We also had a few good nights at Cactus Jacks, a bar down the road from the hotel, with happy hours 2 4 1 on local drinks, and entertainment every night. Hope this review helps,as someone else has said go with an open mind, ignore negative reviews, would definitely return! Thank you.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Tezzzah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,920 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (519)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Wishaw, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

Myself, mum, dad and auntie have returned home on Thursday 14th November from a fab holiday staying in The Ficus Apartments. This is a 3 star and you get what you pay for... Food was surprisingly good and also the drinks. The entertainment were just fabulous, Lizzy, Hayley & Ainsley made the holiday for most people! I would definitely return back here in the future.

Room Tip: We requested a refurbished room and that's what we got.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Neeny87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballymena, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 17, 2013

Lizzy, Hayley & Ainsley- fantastic entertainment team working for Thomas Cook. Having travelled with Jet 2 did not expect this. The 3 of them & all the guests who joined in the games really made the week for the rest of us. We were there to relax & it was great to be able to laugh all day everyday (except Thursday their day off) as others played & embarassed themselves time after time

Room Tip: if you can, contact Holiday Co to see if you can get a refurbished room. Our room wasn't but sti...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

My friend and I booked this holiday and then read the reviews so were a bit woried. However, we needn't have worried nearly everything was fab!
The food was good and quite varied for a typical all inclusive, drink was also fine, considering its a 3 star,you do get what you pay for afterall so no complaints!
The staff were all very nice and considering the hours they worked very smiley. The reception staff were a bit grumpy at times but still ok.
Last but certainly not least 'The entertainment team!' Brilliant! So so hard working and all with a smile, Lizzy, Hayley and Ainsley are a great team and really involved everyone who wanted to be.
Overall, we had a lot of fun and are very happy with this hotel

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hazel45pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

We recently stayed in the ficus apartment for 11 nights and I must say the entertainment team made our holiday especially dizzy lizzy she was effortless in everything she did she always put 100% in no matter what was very friendly and welcoming so was Hayley and ainsley the place wouldn't of been half as much fun as these guys made it thank you
The apartments overall was very basic but clean the food was more a less chicken n pork every nite and not much variety especially for the little ones but is excellent value for money
The cats too are not my favourite thing but then again u can expect it
Lizzy well done Hun u was fab
Hayley and ainsley you was too make a great team u guys and I hope to see you all sometime
Next year
Amy key

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amycraigarchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

Stayed at Ficus between 7 - 14 November, with a friend and my Nana, bearing in mind were only 19, was a bit worried at first because some of the reviews on here make the Hotel sound terrible! We arrived at the hotel and we're checked I'm straight away, we were in a newly refurbished room and it was absolutely lovely, overlooked the pool and we could see the beach from the balcony as well. The hotel was clean, and whenever we woke up on a morning the hotel would be getting cleaned and so would the pool. The food was very good and there was 3 different themed nights will we were there, there was always something to eat no matter how much of a fussy eater you are. The entertainment team made up of Ainsley, Hayley and Lizzy were absolutely fab! You were never bored when they were around, they got everyone involved with activities during the day and they had such a happy feeling about them. The entertainment on a night was great as well, always a different show on every night. Don't understand how people can complain about the Entertainment team, they work harder than anyone at that hotel! You've definitely just got to ignore the negative reviews and go with a clear head and make up your own mind! I'll definitely be returning to the Hotel in the future :)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AprilBuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

we have just spent a week in the ficus all inclusive in lanzarote, in November. The weather was cloudy but dry and warm, the food was great but not fantastic, the room was clean and come midnight, quiet. The entertainment staff were brilliant Hayley, Lizzy and Ainsley, without them, it would have been boring, they put the day into holiday. They also put on a couple of good shows and at the end of the night came round the bar mingling, (which was nice), they themselves are superstars (all three of them) it was a week away on a cheep holiday in the winter sun soon to be had again at the Ficus. The hotel staff were great and pleasant which was nice but its not all praise as the rooms had TVs in but you have to pay for it, kettles, hair dryers fans needed to be paid for and no air con in the room (not that we needed it when we were there) BUT perfection comes at a price and like i said it was a cheep enjoyable holiday with good food, weather and people what more could you want,,,, very recommended

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wearethescousers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smartline Hsa Ficus

Property: Smartline Hsa Ficus
Address: C. Hervideros 8-10, 35508 Costa Teguise, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#12 Romantic Hotel in Costa Teguise
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Smartline Hsa Ficus 3*
Number of rooms: 109
Official Description (provided by the hotel):
The smartline Ficus is located on the beautiful island Lanzarote and is the perfect decision for a good value holiday. The sandy beach is 500 m away from the smartline Ficus and the city center of Cosat Teguise is around 300 m away. On the island are all towns easy to reach. During all meals, the smartline Ficus prepare a buffet with national and international cuisine. The smartline ice box is daily for two hours available with fruits and ice cream. Moreover, you can enjoy local spirits and soft drinks. The smartline Ficus offers many different activities. You can choose between aerobic courses or table tennis and many other activities. Furthermore, you have the possibility to play volleyball. ... more   less 
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Also Known As:
Ficus Costa Teguise
Ficus Hotel Costa Teguise
Lanzarote Ficus
Ficus Hotel Lanzarote
Ficus Lanzarote
Smartline Hsa Ficus Lanzarote/Costa Teguise

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