We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,363)
Filter reviews
1,364 results
Traveler rating
417
486
306
94
61
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
417
486
306
94
61
Show reviews that mention
All reviews indoor pool massage chair vital class separate kitchen junior suite disco bar minute walk cactus garden spa facilities steam room living room reception staff nearest supermarket pasta wellness centre half board ice cream
Selected filters
Filter
Updating list...
8 - 13 of 1,364 reviews
Reviewed 3 weeks ago

This was our third visit in the last 2 years.Previously we had been very happy with the hotel, particularly the size of the apartments.
This time the hotel was in the process of refurbishing all the rooms. We arrived at 21:15hrs, the reception staff were very kind, we were given a first floor suite looking out over the pools, an excellent choice! While we had our evening meal the young lady moved all our cases up to the rooms.
The refurbished rooms were brighter, the solid floors throughout a great improvement. the only little worry we had was the bathroom, the open shower area has no hand rail or soap shelf and the floor very soon becomes very slippy. Not suitable for elderly or disabled guests.
The food, we stayed half board, was very good. The staff throughout the hotel were great, friendly and happy to help. Hopefully we will be back very soon.

Room tip: First floor facing pool area
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank OAP74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionVitalclass, Director General at Vitalclass Lanzarote Sport & Wellness Resort, responded to this reviewResponded 3 weeks ago

Dear OAP74;

Greetings from the sunny island of Lanzarote.

We want to thank you for choosing us again on your last vacation, as well for sharing your experience in TripAdvisor. We always want to know about our guests opinions.

We´re very happy to know that our service, the refurbishment in the rooms and common areas, food and beverage selection and facilities met your expectation and you had a great time during your vacations.

We take very good note of your comments about the shower shelves. We´ll work to improve in this area.

Hope see you soon, we´ll more than glad to have you back again at our hotel.

Sincerely,

Adrián Alonso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We have just had a lovely relaxing week here. We arrived at 2am and the staff greeted us with drinks and an assortments of salad, cheeses and meats (which was needed after our 7 hour travel time!) Our bags were taken to our room while we ate. The following morning breakfast was delicious!and then we had zero problems getting a sun bed. We went all inclusive, the breakfast remained fairly similar each day but was very nice. Lunch and dinner changed theme daily. The worldwide night was lovely, especially the home made spring rolls! Some evenings were better than others but overall it was very nice. Some Cocktails were included and the house wine and beer were nice. On arrival, the lovely lady also gave us leaflets for activities to do. They even helped us book the special tour (which we recommend). The staff were always so friendly and helpful. Very professional at all times. The room was very large, including a bedroom, separate bathroom, separate kitchen and separate large lounge area with balcony. Would recommend if you want a relaxing holiday. The local town is also a short bus ride away and has many shops, water sports and restaurants etc.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Chelsea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionVitalclass, Director General at Vitalclass Lanzarote Sport & Wellness Resort, responded to this reviewResponded 4 weeks ago

Dear Chelsea H;

Greetings from the sunny island of Lanzarote.

We want to thank you for choosing us on your last vacation, as well for sharing your experience in TripAdvisor. We always want to know about our guests opinions.

We´re very happy to know that our service, food and beverage selection and facilities met your expectation and you had a great time during your vacations.

Hope see you soon, we´ll more than glad to have you back again at our hotel.

Sincerely,

Adrián Alonso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Well what I say best holiday ever in 22 years if haven't been to this hotel then it a must fantastic staff especially Mohammad christina Manuel and the famous valerie who constantly filled our glasses at the pool bar but I would be here for a fortnight if I was to name all of the fantastic staff such dedication such commitment and so polite any problems they was there not that we had any the food was fantastic and every bit of the site was so clean the entertainment team pulled out all the stops and we actually won a award for the happiest couple on site which we didn't expect thank you for making our holiday would highly recommend the spa its tucked away but well worth a visit I had a fantastic massage the rooms are very spacious and clean we will be back next year for sure keep up the great work

Room tip: All rooms are fantastic
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionVitalclass, Director General at Vitalclass Lanzarote Sport & Wellness Resort, responded to this reviewResponded 4 weeks ago

Dear Michael C;

Greetings from the sunny island of Lanzarote.

We want to thank you for choosing us on your last vacation, as well for sharing your experience in TripAdvisor. We always want to know about our guests opinions.

We´re very happy to know that our service, food and beverage selection and facilities met your expectation and you had a great time during your vacations.

We´ll pass your kind words to Cristina, Valeria, Mohammed and Manuel. They will more than happy to know that they had made your experience at the hotel more pleasent.

Hope see you soon, we´ll more than glad to have you back again at our hotel.

Sincerely,

Adrián Alonso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hotel was ideal, family friendly with great staff who are focused on customer service. Any queries we had were dealt with immediately. We had two junior suites, adjacent to one another as requested. We did have the move to a different suite within the first hour as there was water leaking from the room above, but this was dealt with immediately and new suite gave us a shared patio are which was even better. Rooms were were perfectly situated for accessing the splash pool, the restaurant, the bar and the main pools.

The food was very good, plenty of options and it was freshly made, sometimes the temperature of some foods was just warm but on the whole, especially if the dishes were just put out they were hot. Chefs would heat the cooked prawns from the salad bar without any hesitation when asked, and they were delish.. just like cooked on a bbq. There was always fish or meat to be cooked on the hot grill, entrecôte, pork, tuna, salmon and chicken etc ..and you could go back as often as you wished.. which we did. Puddings were a bit meh but not unusual in continental Europe. There was always plenty of fresh fruit available at breakfast, lunch and dinner. Just wish you could have tea at other times than breakfast, could get from snack bar but not the same in a wee paper cup.

The animation team were always out and about encouraging people to participate but didn’t hassle you, they were friendly and chatty. There was very few school aged children during our stay.... mostly British families although most guests acknowledged one another. A very relaxing stay, if you want you can walk into the town in about 20 minutes or taxi 2-3 Euros but there was no reason to leave as food and drink was good. AI does not include the top shelf which has the international premium brands but the alcohol used was perfectly acceptable.

Overall, we would return to this hotel as it was clean with spacious rooms and it’s family friendly. Only negative, if being picky is the area around the tennis court/spa looks neglected and lets the overall look down. Some TLC in the gardens would help, irregardless, it would not be a deal breaker.

Room tip: Block 1 if travelling with young children
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Betterthanok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionVitalclass, Director General at Vitalclass Lanzarote Sport & Wellness Resort, responded to this reviewResponded 4 weeks ago

Dear Betterthanok;

Greetings from the sunny island of Lanzarote.

We want to thank you for choosing us on your last vacation, as well for sharing your experience in TripAdvisor. We always want to know about our guests opinions.

We´re very happy to know that our service, food and beverage selection and facilities met your expectation and you had a great time during your vacations.

Hope see you soon, we´ll more than glad to have you back again at our hotel.

Sincerely,

Adrián Alonso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2019

Room more like apartment very spacious, huge balcony and fresh and clean.
Friendly staff!
Great food!
Great pools!
Great drinks!
Recommend!!
We stayed for 10 nights as a family of seven we had an amazing holiday and hoping to return next year for two weeks. My daughter loved the kids club the animation team were so friendly and very trust worthy my daughter didn’t want to leave as they were so nice to her.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionVitalclass, Director General at Vitalclass Lanzarote Sport & Wellness Resort, responded to this reviewResponded 4 weeks ago

Dear Jessica M;

Greetings from the sunny island of Lanzarote.

We want to thank you for choosing us on your last vacation, as well for sharing your experience in TripAdvisor. We always want to know about our guests opinions.

We´re very happy to know that our service, food and beverage selection and facilities met your expectation and you had a great time during your vacations.

Hope see you soon, we´ll more than glad to have you back again at our hotel.

Sincerely,

Adrián Alonso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews