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Reviewed April 11, 2019 via mobile

Stayed here 26th March-2nd April. 2 adults and a 5 month old baby.

The staff here are probably the friendliest i’ve ever had the joy of meeting. Every single person we encountered from top to bottom gave a smile, appeared to enjoy their job and was very friendly.

Resort is a decent size and has everything you could want. Probably best for families rather than travellers without kids - but then again you’d easily have a great time here whatever.

Food in the buffet was amazing and there was a great range of differing options. 6-7pm was very busy so we just ate from around 7.30 onwards when it was a little quieter so no problem.

We were all inclusive and there was not a thing more that we could have wanted. Perfect in every way. In the daytime we tended to eat a light meal at the pool bar rather than go into the buffer restaurant, but you have a choice of where to eat.

Our son is not yet sitting up so we didn’t partake in any activities but all the kids there seemed to enjoy it and the staff I saw all looked great.

Lastly, a point to note - if, like us, you have a young baby (or if someone was ill and couldn’t make it to the restaurant we were told) you could take trays with food back to the hotel room. Every night after dinner we’d get a drink from the bar to take back to the room. The bar staff all knew that our son was going to sleep so made sure to give us decent sized portions of wine!

All in all a great holiday. Beautiful gardens/landscaping, spotless everywhere and well equipped rooms. We’ll definitely be back again when our son is older! Thanks again

Date of stay: March 2019
Trip type: Traveled with family
2  Thank Dan_The_Man_LFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded April 12, 2019

Dear Guest,
Such heartwarming reviews like yours are a great source of motivation to all of us to keep on delivering an excellent service and a warm, memorable experience to our guests.
Thank you again for your encouraging review. It will be a pleasure to greet you at the H10 Suites Lanzarote Gardens in a few years!
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

Lovely place to stay with children. Its family orientated hotel .My 3 years old just loved it , nice spacious room with big balcony , nice and clean outside garden area , swimming pools is well .Entertainment team are superb and they do plenty activities for children and adults is well. Mini disco in the evening with many happy children and daisy of course . Every day was enjoyable for him.Cant complaint about hotel everyone doing great job . Specially restaurant staff are amazing .The beach is very close by only across the road. Sandy beach with big waves.Good location, shops and restaurants are walking distance . It was our 1st family holiday and we enjoyed it ,thank you Lanzarote Gardens kisses from Max, Michal and Lucia

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank michal558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded April 12, 2019

Dear Guests,
Thank you for choosing our hotel H10 Suites Lanzarote Gardens for your first family holiday. Our commitment is to offer the best vacation to our guests based on excellent service provided by our team. We are pleased to know our staff created this experience for you.
The entire Gardens team will be happy to greet you again!
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2019 via mobile

As a family with a 4-yr old and 2-yr old this hotel was perfect for 10 days in March. Arrived late in evening due to flight delay, so the reception had picnic bags ready for us as we’d missed the evening meal - lovely touch as just what we needed. Customer service throughout our stay was brilliant and every staff member would smile, and pay special attention to the children.

Our room was perfect (110), well equipped, close to all amenities yet tucked away and quiet at night. Plenty of storage and so handy to have toiletries and hairdryer. If required, cleaners would tidy your room every day.

Mealtimes were great. Plenty of high chairs and if you couldn’t see one, the waiters would drop everything to find you one. Disposable bibs were on hand and there was a kids food area. So much choice of food in the main part - all very tasty and fresh. Puddings became a big weakness of ours as they were amazing - be prepared to put on a few lbs! Good selection at breakfast of hot food, although not sure why the “English” sausage was made with chicken. Could’ve done with a decent pork one!

Pools were great, but shame you couldn’t spend too long in main one which had the slides, as it wasn’t as warm as the other pools. You could borrow noodles which was helpful esp as no inflatables allowed. There is also a bucket and spade recycling box near kids club which is useful if you don’t want to buy them for the beach.

Mini disco brilliant in the eve and the entertainers enjoyed themselves. Plenty of kids club activities going on in the daytime if you want to get involved.

Beach very handy and aquarium worth a visit. But most of the time stayed round the hotel. Brilliant trip and we would definitely be back. Just a shame we’ll have to come in school hols next time, as it didn’t feel too busy in March even though was full.

Date of stay: March 2019
Trip type: Traveled with family
4  Thank nwheeler243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded April 9, 2019

Dear Guest,
We are delighted to know that you enjoyed all our facilities and friendliness of staff.
We hope to have the pleasure to welcome you back at the H10 Suites Lanzarote Gardens.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded April 9, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 7, 2019

Stayed for 5 nights in March as a couple. When we booked we were aware it was a family hotel but as we booked outside of school holidays we didn’t think there would be many children – we were wrong, there were lots of pre-school age children! It wasn’t an issue for us, they were all well behaved and it meant after the nightly 'show' the hotel was very quiet - there didn't seem to be any other entertainment and when we came back from our meal we didn't even see anyone in the bar. Suited us fine but may be something for others to be aware of.

We booked half board as there wasn’t much difference from the B&B price. Buffet style food with plenty of choice and also a ‘cooking station’. Loved the idea that you could swap dinner to lunch on a daily basis. We chose to do this everyday as we preferred to eat later and have a more leisurely (non buffet) meal of an evening (the restaurant closed for dinner at 9pm). We were pleased with the food at breakfast and lunch....there may possibly have been more choice / themes on the evening too?

Our room was on the top floor and overlooked the pool, with a terrace that caught the sun which was lovely.

The room looked as though it had recently been refurbished and was modern, clean and very bright with lots of storage space! There was a bedroom and living area with sofa, table as well as a small ‘kitchenette’ behind doors (fridge, kettle, coffee maker, microwave and cutlery etc). The only aspect that let the room down slightly was the bathroom which possibly hadn’t been refurbished (or if it had - not to the same level as the room) - it was fine though and included a hairdryer and plenty of toiletries.

Great location, all the staff were friendly and helpful – we would be more than happy to stay here again.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank SpecialTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_LGardens, Director de Relaciones Públicas at H10 Suites Lanzarote Gardens, responded to this reviewResponded April 12, 2019

Dear Guests,
Thank you for writing your review from your stay among us at H10 Suites Lanzarote Gardens in March.
I would like to thank you for all your positive comments. As you correctly said, we always have many children here with us! To hear that you as a couple without children thoroughly enjoyed it is a great compliment and motivation.
We look forward to welcome you back here in the future.
Kind regards,
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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