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“Fantastic holiday”
Review of Sands Beach Resort

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Sands Beach Resort
Ranked #9 of 38 Hotels in Costa Teguise
staffordshire
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fantastic holiday”
Reviewed September 20, 2013 via mobile

We have just returned from a week at Sands Beach and had a wonderful time.We had booked two superior beach front apartments we went with our daughter,son in law and 22 month old granddaughter.On arrival we were told there was a problem with our apartments and we were put in a three bedroom,three bathroom beach front apartment with balcony which was great so we decided to stay there and we were also compensated with evening meals.
The Hacienda has a great choice of food for breakfast and evening meal and the waiting staff are superb and so lovely with our little granddaughter,particularly Jose and Christina and the waiter with glasses didn't get his name.
The cleanliness of the whole resort is fantastic the maids,the people cleaning the beach and walkways all work so hard and the place is immaculate.
The only criticism I had was re. our check in it was late and there were not too many people checking in but it was a long wait,not the fault of the reception staff, maybe they need more people on if only to do the photo copying to speed up the process,would love to go back and highly recommend Sands Beach for a lovely family holiday.

Stayed September 2013, traveled with family
Helpful?
1 Thank lolalockwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 30, 2013
Thank you for your review. We will pass on your kind comments to Jose and Christina and the other waiters in the Hacienda.
We are pleased you were happy with our cleaning as we have very rigorous quality control standards in place.
Further to your complaint about our check in we are happy to announce the introduction of our advance express check in service. If any of our guests want to use our express check in please contact our reservations department at: reservationsandsbeach.eu and they will explain what you need to do the check in. When you arrive, you bypass the queue and get your keys and go to your room. This service is available to all our guests even if you have booked with a tour operator.
Thank you again for taking the time to write the review it is much appreciated. We look forward to welcoming you to Sands Beach Resort again soon.
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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (930)
Date | Rating
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  • English first
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English first
Brighouse, United Kingdom
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 19, 2013

We stayed at Sands Beach from 8-15 September, travelled with Jet2.holidays on a bed and breakfast basis. Met at the airport by the Jet2 rep and transferred quickly to the resort. Check in was quick and we were given a guide to the hotel. We had a Superior beach front apartment which was clean and well equipped. As it was late in the evening, ordered a take away which was delivered to the room, eaten on the balcony as it was equipped with table, parasol, 4 chairs and a sun lounger. The following morning we went to reception to arrange for a key to the inroom safe and wifi for the week. We then met Rosemary, a delightful Irish lady who arranged a couple of tours for us and suggested eating places we might like. On her recommendation we went to Portobello Italian Restaurant, twice. The owner, Nati ,was absolutely wonderful. She made customers so welcome and you left feeling you had made a friend for life. We also visited La Chimenea and Robinsons, both located in the same area of Costa Teguise as Portobello.
We had a wonderful week and wondering if there is anywhere to match it for the price.
The only negative aspect of the holiday was our departure date. ~As we had a late flight we would have been happy to pay for a late check out and have the use of our room. It was already booked for the following week and we informed that we could use a complementary room to change in but we discovered this was a communal facility. We were told there was no other alternative. Not ideal, we sent the morning at Teguise market but the afternoon was spent hanging about reception. We felt it was rather a waste of a day.

Room Tip: If you want a peaceful area go for a superior beach front apartment as most are occupied by couples...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 30, 2013
Thank you for your review. We are delighted you enjoyed your holiday and everything went as planned with Jet2 Holidays.
We will pass your kind comments to Rosemary. Rosemary is at our Customer Services Desk in reception everyday from 09.00-15.00. She has information on our hotel, and local bars and restaurants and amenities. She has discount cards for restaurants and perfume shops. Rosemary also has a huge range of different excursions as well as all the usual types we have walking and bird watching. See our website: outandabout.sandsbeach.eu
We are sorry we could not give you a late check out. We would love to be in a position to give everyone a late check out. If your room is allocated to someone whose flight arrives in the morning or the afternoon we need to have the room cleaned to the standards you received and inspected and passed as soon as possible for the new arrivals. If they have been up all night travelling it is important to get them into their rooms as soon as possible. We promise you we would give you a late check out if there was any possible way. We usually have a courtesy room but in the height of summer this is sometimes not possible but you can use the showers and facilities of our wellness centre. We are sorry we could not on this occasion offer you a late check out.
We are delighted you had an enjoyable holiday with us and we hope you will come back again soon to Sands Beach Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 18, 2013

We stayed in May 2013. Flights booked direct with Monarch and accommodation booked with private owner. A great stay. Everything you need for a family (2 adults and children of 8 and 5). Pools not all heated but doesn't stop the kids. Pool by the main bar great (heated) and never too busy. Reception helpful and it felt like a really nice safe area. We walked along the beach every evening to find somewhere for dinner and weren't disappointed. We will definitely return.

Room Tip: Beach front rooms look great if you don't mind the sand! Also nearest to busier main pool but d...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 30, 2013
Thank you for your review. We are delighted you enjoyed your holiday with us here in Sands Beach. If you are not aware we would ask you to consider the issue of booking through illegal sources at our hotel. It is vital that both you and our future guests understand the situation of our hotel. We can understand if you were not aware of the situation.
In order for our hotel to operate within the laws it must hold a Touristica Licence for the apartments that we own. This involves certain insurances, standards and inspections and compliance with the security laws. One of these laws is that every person must check in at reception and have their passports scanned. As in all of Spain, the police enforce this law. Some privately booked apartments ask their guests not to check in as they have no licence to operate or some do not want to declare the income. Whatever their reasons for asking guests not to check in, it is against the law. By law, in the event of a fire or a disaster we must be in a position to provide the emergency services with names and numbers in all apartments. It is also vital that we have scans of all guests for police at any moment in case of an investigation due to the times we live in today. This is the law of the land not Sands Beach Resort. We are not prepared to face fines because some people wish to keep a secret of private lettings for whatever reasons.
If there was a fire, or a disaster and the emergency authorities requested a list of people in our hotel, by law we have to be able to provide maps of our rooms and names and numbers in the rooms at all times. This is logical.
We are aware that not many people are aware of this when booking but our security staff will approach non registered guests to formally sign forms and check in. In addition to check in, it is important for us that we have disclaimers signed for our insurance and that you understand you are not a guest of the hotel merely of the apartment owner and therefore you are not insured on the hotel insurance in the case of an accident.
We are not suggesting you were aware of the situation but it is important we clarify the differences in bookings and that all our future guests are fully aware of exactly what you do and do not get when you book privately. If in doubt contact our reservations department at anytime.
Only our 25m pool and the pool at the Mai Tai are heated. We are pleased you enjoyed the pool at the Mai Tai. The Mai Tai pool bar is the meeting place for many of our entertainment activities including the return by popular demand of our daily quiz and bingo.

Thank you for your kind comments and we look forward to seeing you and your family again soon at Sands Beach Resort.
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Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 18, 2013

This resort is fab. The cleanliness of the whole resort is outstanding. The location is also excellent. Our apartment was spacious and had views of the sea and the pool area on the playa verde. I will definitely return. September is a fabulous time to visit as the wind eases and we only saw one creepy crawly and approximately 10 flies.

Room Tip: As far as we could see they were all good.
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nowandthenuser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 19, 2013
Thank you for your review. We are delighted you enjoyed our hotel. We are so pleased you had such a low head count for insects!! We look forward to welcoming you back to Sands Beach Resort again soon .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

We were there from 29/8/12-12/9/13 and had the most amazing time,food was beautiful the whole complex was a joy to walk round it was spotless..the staff are so friendly the cleaners do a superb Job keeping sands beach to high standards...my grand children loved it as well as my teenage children and are booking to go back in June...one word for this holiday FANTASTIC !!!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Everton234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 18, 2013
Thank you for your lovely review. This is what our hotel is about - generations of families enjoying themselves and creating memories they will treasure forever.
We look forward to seeing you and all your family again in June.
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Dublin, Ireland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2013 via mobile

Five of us shared a beach front apartment..... Everything was perfect except for the very early closing if the bar.
Cleanliness 100%
One of our party had a birthday durning our stay and on the morning of her birthday a member of staff arrived with a plate of chocolates, a really really nice touch!!!
A bit of a walk to main restaurants if you are not so good on your feet.... Taxi can come to pick you up at side of beach front or you can park your hires car there!!!!!
Man made beach ok foe lounging round.... There is a fab beach literally two minutes walk, up the steps beside boat hire!!!!
Lovely stay and would recommend.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carrottop72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 18, 2013
Thank you for your lovely review. We are delighted you enjoyed your holiday with us and we look forward to seeing you back at Sands Beach Resort soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 16, 2013

We stayed at Sands Beach for 11 nights, and had a fantastic time. We booked a superior apartment and were given a bungalow on Plaza Sol. The apartment had a separate bedroom with double bed, fully equipped kitchen incl full size cooker and fridge freezer, dishwasher, microwave etc. We even had our own ironing board and proper iron, which was a huge advantage. There was a safe in the room which we were able to rent from reception. We also had a patio area with a table/chairs and one sunlounger.

There was always plenty of room around the pool, although we did notice people reserving sunbeds from early in the morning and not using the sunbeds, which was very frustrating. One family in particular would reserve 5 sunbeds each day and just leave them empty. I also noticed towards the end of the week that certain people were actually REMOVING sunbeds from the pool and keeping them outside their apartments, then the next day just dragging them out to the pool area where they wanted them - we noticed as the week went on a drastic reduction in the amount of sunbeds available. Also, the pool was full of inflatable toys which according to the welcome pack we received, are not allowed. Due to the high winds in Lanzarote, these would blow around the pool recklessly and it got quite annoying in the end having to avoid flying lilos!!

The pool was quite cold so only used it once. The pool at the Mai Tai is apparantly heated but we didnt notice a lot of difference in the temperature.

Location wise, the resort is ideal. Its a 5 min walk up the road to a shopping area which has plenty of restaurants, bars etc. A further 5 minute walk up the promenade takes you into the main area and there is a huge choice of restaurants. We didnt have any problems finding anywhere to eat and every meal we had was amazing. In particular we would recommend La Maestro, La Hacienda (Mexican), Fazz's (Indian), Peskera and although we had lovely food at Portobellos (Italian) the service was abysmal. We didn't use the restaurant or snack bar onsite at the hotel but did use the bar nearly every night, lots of choices of cocktails which were all very nice and staff were friendly. The resort has a private beach but we didn't use this, the main beach is just literally outside the hotel and has plenty of space.

There is a shop onsite which is open until midnight, which is very handy. It stocks everything you would need including a selection of frozen foods, fresh bread/cakes, alcohol etc. There are also a number of Hyperdino supermarkets around a 5 minute walk so no problems with stocking up on food if you are self catering like we were.

The gym was closed the first week whilst we were there but when it re-opened it had some really good equipment in. There are lots of fitness classes and activities available, but we didnt use any.

The resort is spotlessly clean, it is clear that all the staff work very hard to keep it this way. Our room was cleaned almost daily. All the outdoor areas are clean and tidy. The pools were also cleaned regularly. Reception staff were very friendly and were able to help with any queries we had.

We had a fantastic time at Sands Beach and would definately return. It was ideal for us as a couple, but for anyone travelling without children this is probably not the best resort for you as we were constantly surrounded by children and they could be noisy at times. However this didn't put us off and we'd definately return.

Room Tip: Book a superior room and ask for a bungalow
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boohoo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsBeachLanzarote, Public Relations Manager at Sands Beach Resort, responded to this review, September 18, 2013
Thank you for your comprehensive review of our hotel and its facilities. We are delighted you enjoyed your holiday with us.
We have a well stocked supermarket in reception which is open from 07.30-00.00 every day. Our prices are competitive with branded products. We stock Cravendale milk and we have delivery of English and Irish newspapers by 11.00 every day.
While our hotel is a family resort it is still a great hotel for those travelling with no children. Many of our guests love the peace and quiet of Plaza Verde where our 25m pool is. There are no children there and so offers a haven for those without children or on a break from the kids! Tranquility at its best!! Therefore we have to disagree that our hotel is not suitable for couples.
At last, our new gym equipment has arrived. It is now a first class gym equipped with the most up to date modern life fitness equipment available today.
We thank you for your review and look forward to seeing you again soon at Sands Beach Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sands Beach Resort

Property: Sands Beach Resort
Address: Avenida Islas Canarias, 18 | Las Palmas, 35508 Costa Teguise, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Costa Teguise
#4 On the Beach Hotel in Costa Teguise
#5 Romantic Hotel in Costa Teguise
#6 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sands Beach Resort 3.5*
Number of rooms: 368
Official Description (provided by the hotel):
Sands Beach Resort lies on the eastern coast of Lanzarote, 15 min from the airport, facing Los Charcos Beach and with direct access to the promenade. The Resort is provided of its own beach, 13 swimming pools (7 adults and 6 paddling), restaurants, pub, supermarket, gym, health center, internet, 24h reception, parking, tennis court, entertainment, etc. The apartments are very spacious and comfortable, with safe, tv-sat, microwave, fridge and freezer, oven, dishwasher, hairdryer, etc. ... more   less 
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Also Known As:
Sands Beach Resort Lanzarote/Costa Teguise
Sands Resort Lanzarote
Sands Beach Villas Lanzarote
Beach Lanzarote Resort Sands
Sands Beach Lanzarote
Sands Beach Villas Resort
Sands Beach Hotel Lanzarote

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