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“Fantastic family hotel”

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Occidental Lanzarote Mar
Ranked #15 of 38 Hotels in Costa Teguise
South Yorkshire, UK
Level 6 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
“Fantastic family hotel”
Reviewed June 9, 2010

Just recently returned from a 10 night stay at the Barcelo Lanzarote and we had a fantastic time. Myself, my fiancee and our 5 year old daughter loved every minute.
Right, where to start. The hotel is situated on the outskirts of Costa Teguise which is approx a 15 minute drive from Arrecife airport. The hotel is a large complex. It has a few shops at the front including a super market, toy shop, gift shop, car rental, bar etc. At the rear is a large Spar supermarket. Only a 5 minute walk away is a small beach. Just outside the hotel you can get a taxi quite easily. Also, you can also get the hourly free bus into Costa Teguise which takes you to one of the main beaches and back. We used this service twice and it was very efficient. We never walked it though as it must have been at least a 30 minute walk.
Check in at the hotel was efficient. No waiting. When we arrived the hotel wasn’t too busy but as our holiday progressed into the UK kids holidays plus the arrival of 4 coach loads of Spanish pensioners it then got busy. During the latter part of our stay the service at reception could be quite poor due to queues and only a couple of members of staff manning it. The lobby area is quite large surrounding reception and was quite a relaxing area.
Rooms were very spacious and well equipped. Rooms are separated into blocks around the complex. Quite a bit of refurbishment was going on around the complex including the opening of a brand new massage/treatments center but none of this affected our stay. Rooms had a balcony, twin bed and sofa bed, safe, fridge, tv with satellite channels, plenty of wardrobe space, spacious bathroom with hair dryer and air conditioning (which at times didn’t seem to work too well!). The rooms were changed by maids daily and the beds and your nightwear were attractively arranged for you every day and you were always left courtesy bottles of still water. Rooms were kept very clean and so was the whole of the hotel.
Maintenance staff were always around doing little jobs or cleaning here, there and everywhere keeping litter to a minimum. The areas surrounding the rooms and pools etc all have attractive cactus and other plants and if you look carefully you will notice a lizard here and there! Our daughter really took to feeding the lizards donuts etc!!
Food was nice despite our worry due to past reviews. We never experienced any cold food. It wasn’t piping hot but it certainly wasn’t cold and not once did we need to use a microwave (which were their for baby food warming). The restaurant is downstairs, its nice and cool and large. It’s a really nice setting with a bridge leading into the restaurant with a stream under with fish in and rocks around it. Never really had much problem finding a table, its just at busy periods the staff sometimes found it hard to keep up with making up the tables when someone had finished. The restaurant has a lovely rockery/stream area with fish in which the kids loved. Breakfast was fantastic. A massive, massive selection including full English, continental, salad, meats, cheeses, cereals, pastries and donuts, breads, jams, Bucks Fizz, dried fruits, fruit, etc etc If you cannot find something here to eat for your brekkie then there is something wrong with you! I mainly opted for the Full English which was very nice compared to some other hotels we have stayed in. Breakfast ran until 10:30am.
Lunch was 1pm-3:30pm and dinner/tea was 7pm-9:30pm. Once again, a large selection was available at all times. You could order a bottle of wine or a bottle of San Miguel or fruit juices hot drinks etc. Compared to other all inclusive hotels we have stayed in their didn’t seem to be much selection of main meals such as the types of meats on offer. Usually just a couple but they also catered a lot for the Spanish with Veal, rabbit, quail etc. We spoke to a guest who had stayed at the hotel a few times previously and he said the food used to be fantastic but now it seems they have cut costs with the meat for main meals etc. However, we always managed to find something and always had a plate full including a plate full of desserts after!! I personally liked the Canaries style potatoes which were small potatoes cooked in their skins with salt and an option of spicy (red) or cool (green) sauce. Had these every day. Their was also a large selection of bread, salad and vegetables as well as a decent selection of desserts. My only gripe was that the hams and cheeses that were available at breakfast weren’t there later.
If you missed a meal during the day or you fancied lunch by the pool then their was a pool bar with snacks available. The pool bar had a lovely seating area with shade or without. You could order alcoholic drinks from the bar or serve yourself San Miguel on pump, or soft drinks and hot drinks. This area also had a self service snacks section which wasn’t gourmet quality by far but ok for a quick snack. You could get pastries, ham, cheeses, salad, burgers, hot dogs, chips and pizza. This ran til 5pm.
Pools were great. Two large pools with shallow and deep ends and one having slides running into it. Next to it was a baby pool. Absolutely loads of sun beds, never once had a problem getting them. Any time of day we found them with ease as there is so much terracing and sitting areas. Music is playing around the main pools during the day. Theirs also an adult only pool round the back which doesn’t have any music playing. Theirs also a fifth pool which is where the kids club is. Pools were generally cold.
Drinks were great. They seemed more like the drinks you would get at a half board hotel as sometimes at an all inclusive the quality is poor. The lager was San Miguel and wasn’t fizzy or flat. Lovely pint. The other spirits and cocktails were of good quality and were strong enough. Bar service was good with generally friendly staff. Service was efficient although during the latter part of our stay when the hotel was busier the queues did get longer but you were never waiting longer than 5 minutes at peak times which seemed to be around 10:30pm as the drinks stopped at 11. No problem getting 4 or 6 drinks at this time per person. In fact, unlike other hotels, their wasn’t a 2 drinks per person rule. Didn’t notice anyone taking advantage of this though.
Their was a quiet bar in the lobby which wasn’t far from the main bar where the entertainment is so you could get drinks from there if needed. The main bar was large with plenty of seating for the evening show. The evening entertainment was fine. 8:30pm started off with the mini disco and then the children were presented with their certificates they had won in the day, then dancing followed and then the adults certificates and then the show and after that dancing again. Their was a show every evening ranging from the owl show, to Brazilian dancers to Grease. We did notice that the Spanish guests seemed to arrive after the mini disco and presentations and turned up only for the shows. They then walked around the front seats trying to nick peoples seats who had been there since early evening! If you got up to go to the bar then a Spanish OAP would either take your seat or be sat in it and act daft when you told them to move! Or they would try and take your childs seat while they were busy playing on the dance floor! They knew exactly what they were doing but they were incredibly rude. This was the general feeling with the Brits so be warned to keep an eye on your seats before the show starts.
The entertainment team worked extremely hard. They were excellent. Activities were on for adults and children throughout the day. You were never pressured to get involved. The kids club is the best thing about the hotel. It is excellent. The best we have ever been to. It is located in a shaded area. It is in an enclosed and locked section. It has two soft play areas and ball pools, a 30cm deep swimming pool, a cinema area, a drawing/activities area etc they play games with the children and do activities to win certificates and medals and t-shirts. The best thing about it is it is very well organized and run with two or three members of staff on hand at all times. It is very, very secure with locked access. The staff quickly get to know who’s parents are with which children and there is a signing in and out system where you leave your room number etc and where you will be. The child isn’t allowed to leave until you pick them up, if they do want to leave a staff member will take them to you. It runs between 10am-1pm and then 3pm-5pm every day. It seemed that all the children went there during those hours! It was great as the kids were happy, safe and secure and the parents could then go off and have some peace and quiet and chill around the pool area. Our daughter cried on the last day when she had to leave the kids club staff, they were so good to her and loved her to bits. She really didn’t want to leave and wants to go back next year without question!!
Their you go, think that’s everything! This is a perfect hotel if you’re a family with young children as they are catered for fantastically and it gives parents time alone too to chill and get a tan, sit by the pool or sit and have a drink. No question as to whether or not we will go back again…roll on May!

  • Stayed May 2010, traveled with family
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3 Thank lacost69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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nottinghamshire
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 8, 2010

just arrived back 7th june two adults three children 20,18.13 we all loved it .the lads who did the entertainment were brilliant and made the holiday they never stop .the food can be a bit repetative but its so hot you really dont feel hungry already looking to go back in october

  • Stayed May 2010, traveled with family
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2 Thank loueyNottinghamshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lanchasire
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 5, 2010

Just returned from a lovely stay at the Barceló Lanzarote, our stay consisted of two weeks at the end of May. We where presently surprised on arrival, the appearance of the hotel is very good and is very clean and tidy in all the public areas. We requested a 2 adjacent sea view rooms which we got these where both junior suites which was also a pleasant surprise. These rooms would sleep 4 comfortably, and where cleaned daily and bedding changed twice whilst we where there. Moving on to the food, the restaurant is a lovely setting and the food is of a good standard and there is a variety of food for all tastes. The beer is also San Miguel on draft for those how always like to know what they are getting when they go all inclusive. There are many facilities on site with a small but beautiful beach behind the occidental grand hotel across the way.
The children’s areas are of a high standard and the kids club which we did not use until the second week is second to none. Other nice touches are the courtesy bus which runs once an hour into Costa tuguise is a great addition. The hotel is popular with the Spanish and can be overrun with old Spanish dears that potter around the restaurant and push into any gap in a queue they can spot. Other than that the beds are hard and the air conditioning in the room was neither use nor orniment. To sum up, value fo rmoney and a generally nice place to relax.

  • Stayed May 2010, traveled with family
    • Value
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Helpful?
1 Thank Wanderer515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north west
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 1, 2010

just returned from a weeks all inclusive 22-29 may.a big gang of us all looking for a bit of relaxation and some value for money entertainment etc...first impressions of the hotel not bad very big and spacious rooms clean and tidy which were cleaned daily, communal areas well looked after with lots to do for young familys. we had in our party two 18 year old lads nicky(the cheeseburger kid) and (ice cream) joe both had a superb time taking part in all the sporting games and nightly entertainment which was very funny. no problems with getting a drink any time of day bar staff were spot on, only one real hectic time was about 10.30 everyone seemed to be waiting at the bar, but if like us lot you had your quota before then it wasnt a problem. pool snack bar was a big hit to those who did not want to leave the sun or bar, only down side was it was repetative food choice daily. restaurant dining was fine good drink service and a large choice of international foods, again only a slight problem was at real peak times it was a bit hectic
so pick your timings to suit. very well attended hotel by the spanish and english.first class courtesy bus into teguise which is two minutes. so it was deffo thumbs up from; scott steph,nigel andrea,garry annette, nicky joe

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tenerifekid1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2010

Do not believe any of the bad reviews on this hotel they are totally over reacting, I read some of these reviews before I travelled and was a bit worried. I would definately recommend this hotel to anybody with a family as the kids club is outstanding! ,you can put your kids in the 'miniclub' for five hours a day, my kid didn't want to leave, yes that good. I also read the comments about the food, I am quite a fussy eater and I had no problems, there was always fresh meat /fish(lamb chops, pork chops, spare ribs ect ) been freshly done (off the grill straight onto your plate) there was also a fantastic salad bar, soups and nice soft baked breads and chips!!
One of the best things in this hotel were the bar staff and the drinks, if you wanted a rum and coke it was normally always a large one, me and my family were very happy! most all inclusive hotels serve rubbish drinks, not this one.
The junior suite that we had was roomy ,clean, and comfortable.
The location was a bit out from the lovely resort of tequesi, but there was a free bus or you can take a nice 30 minute flat walk along the coast. All the local transport to other main parts of the island stops right outside the hotel, we did not feel cut off or you can take a taxi to tequesi for 3 euros
The entertainment was very good, some shows were more for the spanish and some for the english, the magic shows were fanatastic.
Tips- there is a fantastic beach behind the 'Occidental hotel' ten minutes walk from our hotel, white sand blue sea (do not miss this beach)
Get your drinks from the lobby bar at night, its a bit quicker.
Negative points- This hotel has a lot of steps and the lifts are very small. The spanish can be very pushy at meal times.

Overall this is an excellent hotel that is been put down wrongly by some reviews please don not believe them, if you have kids this hotel is a must do, me and my family had an excellent time. If you want a hotel that serves only british food go to blackpool don't come here!

  • Stayed May 2010, traveled with family
    • Value
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Helpful?
1 Thank RICHARDSSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Wickham, United Kingdom
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 17, 2010

I recently went to the barcelo with my mum and two children (12 and 8), we had a really excellent hotel, the rooms were large and very clean and the buffet dining in the restaurant was lovely a huge choice at breakfast, lunch and dinner. But the best part of all was the entertainment team who provided lots of activities in the day and fantastic entertainment on the night (the neon show was superb) and the mini club with its own pool was the best one that my daughter has been to. It meant I was able to have a holiday as the kids were having fun with children their own age. Would totally recommend this hotel for families, I will definately be going again.

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
Thank theduck33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 9, 2010

although we had a good time we felt the hotel was more geared up for the spanish. food was very average, same thing day after day. generally clean but very impersonal. we wouldn't go back again.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EnglandAnnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Lanzarote Mar

Property: Occidental Lanzarote Mar
Address: Avenida del Mar. 5, 35508 Costa Teguise, Lanzarote, Spain (Formerly Barcelo Lanzarote Resort)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Costa Teguise
#8 On the Beach Hotel in Costa Teguise
#9 Luxury Hotel in Costa Teguise
#13 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Occidental Lanzarote Mar 4*
Number of rooms: 442
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Also Known As:
Barcelo Lanzarote Hotel Costa Teguise
Barcelo Costa Teguise
Hotel Barcelo Lanzarote
Barcelo Hotel Costa Teguise
Barcelo Hotel Lanzarote
Occidental Lanzarote Mar Costa Teguise

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