Having just returned from the Bluebay Resort, Costa Teguise, Lanzarote with my Wife, 2½yr old daughter and two close family friends I felt it important to post this report to inform everyone of our 2 week, All Inclusive stay.
Arriving at the Hotel just after Mid-Day (Sunday 9th June) following an early morning flight out of Cardiff we were met at the Hotel Reception Desk by two members of staff (one male, one female) the female was quite helpful whilst the 'gentleman' who we learnt later hailed from Bath had a bit of an attitude (guess he didn't want to be there on a Sunday!) a sort of I'M IT, Your S**T attitude, if you know what I mean?.
Whilst we aware that there were no lifts at the Hotel and having requested an upper floor (3rd Floor) we were literally pointed in the direction of our barracks and left to our own devices. (Hotel Porter - No!, Helpfulness - Ha! Ha!) Oh! we were told that lunch was being served in the restaurant and pool area and that we could visit either at our leisure - NICE!
The Thomas Cook 'Welcome Meeting' took place in the Piano Bar the following morning where we were greeted by Hayley our Resort Rep. I thought the Welsh speak quickly BUT this young lady must have a First Class Honours in 'Speed Talking', I pitied the guests with a hearing deficiency as she rattled through her presentation in record time. We did however decipher two excursions which we were interested in, the MHT (Music Hall Tavern Night) & the day trip to Fueraventura! Trips which we found to be available and more economical in some cases if booked elsewhere.
Turning to the Hotel facilities
We couldn't really fault the quality and choice of food at this Hotel, contrary to a number of postings on TripAdvisor, I just wonder where some of the people who were unhappy with the food shop & eat? Waitrose and The Ivy I guess!! The staff attentive and extremely friendly especially so to our daughter!
(ii) Swimming Pools
It would have been beneficial to have worn a Wet Suit considering the temperature of the water in the large pool and also safety footwear due to the number of 1" square tiles missing throughout the floor and pool sides. This is something which both the Holiday Company (Thomas Cook) as well as the Hotel have been aware of for a considerable amount of time but appear to have done 'diddly squat' about. There were occasions during the evenings when the Hotel maintenance guy 'Commander Crab' donned his flippers and snorkel in an attempt to replace the missing tiles - can you believe the mentality in that?
The children's pool however was more than adequate albeit there were a few tiles missing there too. My daughter had an absolute ball and enjoyed her time splashing around with the multitude of other children. The depth of the pool varying from 0.3Mt to 0.45Mt.
(iii) Sunbeds & Parasols
Sunbeds!!! More like Sun Racks, they had to be the most uncomfortable I have ever laid on! The Hotel shop certainly benefitted by the sale of Lilo's as a number of guests were using them as mattresses. There was also an abundance of parasol holders but a distinct lack of parasols.
(iv) Kids Club & Mini-Disco
Both Lucy & Oliver (Animation Team) were absolutely superb they tried their utmost to entertain with limited resources. The biggest hit without doubt was the 'Mini-Disco' which takes place at 8.30pm each evening. Albeit a little repetitive (could have varied the music selection) it was a massive success in our eyes!
(v) Nightly Entertainment in the Teatro (Theatre)
Quite varied, from Dance Acts, Tribute Acts, Magician and Traditional all in all not bad however, avoid the Karaoke Nights like the plague, we unfortunately sat through an hour having listened to three, yes three volunteers, I nearly lost the will to live, a major break down in continuity by the entertainments team I'm afraid!
(vi) Piano Bar
We didn't use this area more than two or three times however it appeared to be exceptionally popular with those guests 'drowning their sorrows' due to the rather inclement weather being experienced in Costa Teguise. It was rumoured that the town twinning committee were in the advanced stages of signing an agreement with Chicago - 'The Windy City'!
(vii) Hotel Spa
We were given one complimentary pass per family for the Spa quite a nice gesture until you looked at the price list for the treatments! €65 for a full body massage!! £55 bit of a cheek as a hotel resident!
The Thomas Cook on-line brochure states that the beach and resort centre is 1.5km away! What they don't say is the distance is 'as the crow flies'! It's a good 25min walk to the resort centre and probably 10 to 15mins to the coast, certainly no beach! They also mention the courtesy bus which operates three times daily Ha! Ha! - 9.55am, 11.55am & 4.45pm (caught the earliest one twice, OK if your used to delivering milk)
Turning lastly to the weather, which no-one has any control over! We knew Lanzarote was 'breezy' but the weather during our fortnight was horrendous, cloud cover most days until at least 1.30pm with intermittent sunshine throughout the afternoon and gale force winds. Wish I'd taken a kite!! One bonus I guess was that we had no rain, that really would have put the tin hat on it!
All in all this Hotel could do with a complete makeover, decor and facilities tired and dated. Would I recommend this Hotel, sadly not!
- Official Description (provided by the hotel):
- Apartments just 300m from the beach at Costa Teguise, Lanzarote. Ideal for family holidays full of sun, fun and sport on the fabulous Canary island. Ideal for adults and children. ... more less
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- Also Known As:
- Bluebay Lanzarote Hotel Costa Teguise
- Hotetur Lanzarote Bay Costa Teguise
- Hotetur Lanzarote Bay Hotel
- BlueBay Lanzarote Costa Teguise