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“Brilliant holiday”

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Hotel Grand Teguise Playa
Ranked #12 of 38 Hotels in Costa Teguise
Certificate of Excellence
Kettering, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Brilliant holiday”
Reviewed April 27, 2014

I recently went for a week away with my father who's in his 70's and my 3 year old daughter. We were given a ground floor room with triple beds which was ideal. The pools were an ok temp and my daughter loved them. Only gripe would be large quantity of people without children sitting round the childrens pool and some if them smoking. Think it would be wise for a no smoking policy around children's pool. Food ws great and varied. Entertainment was good. My daughter especially loved the circus act who even got her up on stage. The entertainment team were good and even invited my daughter to mini club which she loved. People are correct that the furnishings are a little dated but they are perfectly ok. Access to beach by key card locked back gate so you can use your room key. Overall great holiday

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
8 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear Peter N
Thank you very much for sharing your opinion with the community of TripAdvisor. I am very happy to learn that you enjoyed your holiday and were satisfied with the hotel and its facilities. I am very sure that your review will help other travellers a lot to get to know the Be Live Grand Teguise Playa.
I´m especially pleased your little girl enjoyed pool, animation and shows. thank you for your feedback about non-smoking rules, be sure your comments had arrived to the right place,
It would be a pleasure for us to welcome you again in the Be Live Grand Teguise Playa.
Laura Díaz González – Duty Manager
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,154)
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English first
Sheffield, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2014

just returned home from 10 days easter break . the hotel is very impressive when you walk into the hotel the bar area is a really good socialising space and they had some really good entertainment on. All the staff work really hard most of them were really nice. We were put in a room on the ground floor with no sea view I had requested a high floor with sea view the receptionist was very helpful and moved us straight away but it cost us 15 euros a night extra not the best start. The hotel was really clean and the rooms were cleaned daily with fresh towels and clean bedding but the rooms are a little tired especialy the bathrooms we couldnt use the shower it was like being hit with needles so had to use the bath all the time. there are plenty of sunloungers but people were getting up at daft o clock to put towels on them which the hotel said it didnt allow but it did. The food was ok i enjoyed breakfast you could always find something to eat but lunch and dinner didnt have enough choice at the side of other hotels iv stayed i think fussy eaters would struggle. We would definetly return to this hotel because overall its very clean good staff and a brill location just wouldnt go all-inclusive.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank linzi074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear linzi074
We are happy to hear that in general you have had an enjoyable stay us.
On the issue of the reform of the room can prove the property is focusing it eagerly and seriously. This year we will begin with the upper rooms, and the test rooms will begin to chose our ideal design ... We are very excited and we hope very soon to reverse those comments.
I would like to outline that rooms on 5th and 6th floor has an extra charge due to the high demand on them. On our web site www.belivehotels.com you can find information about of rooms typology we have on offer.
I appreciate than you comment the theme of sunbeds; this certainly is a matter of education, despite there are signs everywhere, it depends on guest behavior. it would be normal if guest´s used when they are on the pool and don’t put towels and then go for a walk to the beach. The security staff supervises until 9, but after 9 is difficult to know if the owner is in the bathroom or in the pool, however we do our best, but after all is a matter of education and awareness.
We continue in the struggle to get it, thanks for your post, hope to see you again.
Best regards,
Laura Díaz González – Duty Manager
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Dublin, Ireland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 26, 2014

First time to stay at this hotel. Stayed on all inclusive basis. Food can be a bit tiring after a while, did eat out on a couple of occassions, good steak houses and Indian restaurants.
While this hotel is looking somewhat tired, it has a beach outside of the property and you can walk on the promenade around to other beaches and see the areas with the restaurants and bars. Entertainment at night not great. Animation team not great, did not come round the pool
to invite you to participate in any activities. In general would return to this hotel.

Room Tip: rooms on ground floor are quieter...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Juke186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear Juke18660
Thank you for sharing your opinion with the community of TripAdvisor. I hope that you could enjoy your holiday even though the hotel didn't tick all your boxes.
I´m sorry the Animation team didn’t not get to contact with you, more if we have at hotel an Animation program full of sports activities, salsa lessons, mojito class, paella demonstration and many more and night entertainment which includes professional shows, a pool party with live music at pool on Saturday, etc.
We keep working on buffet variety, we have 15 day menu on-going with 5 different theme nights : Mexican, Canarian, Spanish, Oriental, Italian, and a Barbecue is open every two days for lunch, Vegetarian and Children have special plates every meal.
Thank you for sharing your comments, we will take comment of them for improve our service. All our staff works hard every day for offer our guest a great experience and the most relaxing and comfortable holidays ever.
Laura Díaz González – Duty Manager
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Wrexham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 26, 2014

It's okay although a bit like a care home but we only went to sunbathe for a few days is it didn't matter. There are lots of guests that obviously stay for months and they own their sun lounger apparently. There was no option when we booked to state that we wanted a twin rather than a double (we're sisters) and we got a double which was not able to be split, the hotel was fully booked so we had to wait until the next day for a twin room. The reception staff were miserable. The rooms are basic and in need of some renovation. The food was very good for an all inclusive and for the volume of people they have to cater for. If your room is near the atrium it is loud at night but I had ear plugs so it wasn't a problem.This hotel would suit some people but we won't be returning.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Sally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear Sally J.
My team and I are very thankful that you try to help us to improve. We are sorry that your experience with us has not met your expectations, although we try every day to do everything in order not to let this occur.
I would like to outline that most of our rooms are twins but sometimes, due to our occupancy it is very difficult for us to allocate and fulfill your request, even though they will always be taken in mind and in 90% of the cases it is possible. I am sorry that we didn’t have the chance to meet and me to be able to hear your comments from you personally. This would have been magnificent for both of us. Be assured that I would have done everything possible to solve the problem and make you feel good between us.
Regarding the reform of the room we can say the property is focusing it eagerly and seriously, and it will be achieved not longer than this year.
We would like to welcome you again in the Hotel Be Live Teguise Playa for another relaxing break.
Laura Díaz González – Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winscombe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 22, 2014 via mobile

Love this hotel, the location, and the hard work all the staff put in. 4th visit this winter coming up, need I say more . Try it and I'm sure it won't be your last visit, especially with the bonus of good beaches, bars and some excellent restaurants on the doorstep. Hope you go and enjoy it as much as we do. Tip, book a 4th to 6th floor room

Stayed April 2014, traveled as a couple
Helpful?
5 Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear SteveW,
Thank you very much for sharing your opinion with the community of TripAdvisor. I am very happy to learn that you enjoyed your holiday and were satisfied with the hotel and its facilities. I am very sure that your review will help other tavellers a lot to get to know the Be Live Grand Teguise Playa. It would be a pleasure for us to welcome you again in the Be Live Grand Teguise Playa Spa.
Best regards,
Laura Diaz - Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 22, 2014

This was our first visit to the Grand Teguise , having been to the other former Occidental Hotel in the resort on 2 previous occasions.I must say we were very impressed.On arrival we were greeted by the friendly reception staff who attended to us promptly and efficiently.On this occasion we arrived early and although our room was not ready until 3 pm they had a room close by where we could leave the luggage until it was.We had our lunch and immediately impressed by the spacious surroundings and friendly service.They also have a BBQ area outside where you a chef serves you there and then.Although busy , the queue never got too big.Food was always well prepared and hot , also a nice variety of all kinds.Another nice touch in the evening , they had themed nights , so gave us something different each night.Also impressed by the large bar area , downstairs, where there was also a waiter service.Although very busy, again all staff in this area were very pleasant.On our first 2 days there , they had a separate bar area , where cocktails were served.Unfortunately they stopped this , not sure why , because this reduced the pressure on the other bar staff , and when stopped , a bit of a wait ensued for a drink.Our room was on first floor , so although not as good a view as those floors above was still excellent.Noise was not obtrusive either , as there was a second door which kept noise from bar area to a minimum.Nice big rooms and bathrooms which were cleaned prompt, you could have towels changed as often as you want , by leaving in bath.Nice spacious bathing area,beds nicely spaced out and we did not have to get up at crack of dawn to reserve one.Nice change.Biggest tip if you want complete quiet get a room to the side of the hotel beside mini club.As said , we will be back

Room Tip: Higher floors give better sea view.Rooms to the side , away from reception are quieter
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank malcolmrobertmcgil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear Malcolmrobertmcgil
Thank you for share your comments about the Be Live Grand Teguise Playa. We’re so happy to know that you had a great time enjoying our accommodations.
Regarding Cocktail Bar, we open this area on Tuesday, Thursday and Sunday to avoid rutine and guarantee surprise, because it’s an special event. We are very pleased you like it so much.
We hope you come back soon for enjoy the relaxing experience that Be Live Grand Teguise Playa offers to its guests. The best choice for a have a break and disconnect from the stress of daily routine. We will be waiting for you.
Laura Díaz González – Duty Manager
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Wakefield, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 19, 2014

we stayed at this hotel in march we found it excellent for my husband who uses a mobility scooter to get around.we enjoyed it so much we have booked to go back again .the staff were excellent nothing was too much trouble for them .

  • Stayed March 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank maureen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeguiseGM, General Manager at Hotel Grand Teguise Playa, responded to this review, May 3, 2014
Dear Maureen m
Thank you for posting a commentary on TripAdvisor.
We are very happy to see that you enjoyed your stay with us. That gives us energy to keep up the good work.
Thank you for saying that our staff is very good, it's definitely our big secret, something no one can copy.
We are looking forward to welcome you soon again.

Best regards,
Laura Diaz - Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Teguise Playa

Property: Hotel Grand Teguise Playa
Address: Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Be Live Experience Grand Teguise Playa)
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Costa Teguise
#7 On the Beach Hotel in Costa Teguise
#8 Luxury Hotel in Costa Teguise
#9 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Grand Teguise Playa 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Grand Teguise Playa Hotel is a hotel resort in Costa Teguise. Located in El Jablillo's coastline, this beach hotel is specially designed for couples and families with children who want to spend magical under excellent weather conditions at the Canary Islands. Common areas and Superior rooms have been recently renovated in order to offer to its guests more confort and quality during their stay. Rooms with balcony or terrace and spectacular sea views. For those who loves to play golf, The Be Live Experience Grand Teguise Playa Hotel holds agreements with the two existing golf courts in Lanzarote: the Lanzarote Golf and the Costa Teguise Golf. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Occidental Grand Teguise Playa Costa
Occidental Teguise Playa
Occidental Grand Teguise Playa Hotel
Occidental Hotel Lanzarote
Hotel Grand Teguise Playa Lanzarote/Costa Teguise

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