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“Seat-reserving bullies seriously out of control!” 3 of 5 bubbles
Review of Hotel Grand Teguise Playa

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Hotel Grand Teguise Playa
Ranked #11 of 38 Hotels in Costa Teguise
Certificate of Excellence
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Seat-reserving bullies seriously out of control!”
3 of 5 bubbles Reviewed March 4, 2014

This hotel currently has a cavalier, problem-group of possibly long-stay serial bullies operating in all seated areas of the hotel, including pool and bar areas.
They have several camps which they jealously guard all day.
This goes way beyond the towel - reserving I have experienced before..
I witnessed first hand, a member of this gang (of at least six larger than life, mature individuals), verbally attack a quiet couple who were sitting in some cushioned chairs behind the pool area, minding their own business. The large, yellow-clad chap came from the restaurant, roaring and waving his arms wildly in the air, insisting at huge volume that the couple, who looked petrified, move from their seats.
It was only 8.30am and my 8 year old daughter witnessed the whole ugly scene, which culminated in the older lady appealing to a passing staff member for help. The girl took one look at the man and rushed off with a terrified look on her face. In the end, the couple retreated, calling the man a pig repeatedly.
There-in followed long and loud proclamations of victory from the triumphant bully to his assembling bully friends.
I couldn't believe it! The experience left me feeling sick and the poor lady and gent, who by now were sitting in some chairs nearby looking shell-shocked, apologised to me for saying 'pig' in front of my daughter. They explained how shaken they were by the experience.

Unfortunately this was not an isolated incident - I spoke with another couple that evening, who had had a situation where one of the 'gang' had physically pulled a chair she was sitting on, away by the arm as she got up, simultaneously throwing his bag in the back of the seat. He claimed the seat was his and she said she had been so incensed that she had embarrassed herself by yelling 'liar' at him in front of everyone.

Come on Be Live! These people are spoiling holidays and getting away with it! Maybe they are long-stay types and you don't want to upset them, but your inadequate policing of this problem will make me think twice before we stay with you again.

Such a shame because the food over the last ten days was fab and over-all, our holiday was a good one (despite the freezing pools - didn't go in once!)

Stayed February 2014, traveled with family
Helpful?
18 Thank CCM1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,108)
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WETHERBY
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

cannot believe anyone could complain about this Hotel, the cleanliness,staff,food ,Situation fantastic,spoke to people who stayed on all levels and al were happy,towels changed everyday,all staff were happy,helpful and very efficient,the food was well presented and always hot ,the Hotel itself was situated on the beach , plenty of sun beds, and three pools, cleaned every morning, the revolving bar is different and the massive fish pond inside the Hotel is a great talking point, plenty activities throughout the day for all ages,
All rooms have spectacular views,with Sun most of the day
Only issue we had all week was the weather, nothing to do with them
Would definitely recommend to couples and families alike

Room Tip: 513 was excellent , but no one advised of issues on any floor
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

What a pity. Visited the hotel in mid February having booked a package including a "Superior" room at additional cost. On arrival we were allocated a third floor room, double with sea view. The room looked tired and anything but superior. When I went back to reception were allocated a fifth floor twin room but in terms of décor and facilities no difference. Lesson, don't be duped into expecting anything extra, all rooms are apparently the same you just pay for being higher up in the hotel. Happy to say that food, location and bar facilities are good and all staff accommodating but if you are going to sell superior rooms then let's see something to justify it.

Room Tip: All rooms seem to have sea view. Cannot see real benefit of upper floor rooms
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank jeeeeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

Just returned from a 10 day holiday at this fabulous hotel. We had a great stay. Our room was on the 4th floor and we had fantastic views. The food is excellent and I really don't understand the complaints that I have read. We asked for extra pillows and blankets and they were provided free, immediately. There is no kettle in the room but you can hire one and this appears to be pretty standard in European hotels we take a travel kettle and iron. All of the staff were lovely, ask at the bar for the champion cocktail maker he has won awards and is excellent. Jose at the bar is very friendly and the drinks are plentiful. There was a professional show every night and ok its not West End but then it wasn't Butlins. If I have to have a complaint the bathrooms could do with updating and the showers were a bit cool on an evening but I didn't pay for the Four Seasons and the were lovely and clean. I recommend this hotel totally and would return.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Janice447981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tralee, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

My husband and I stayed here for a week in mid February, ,got taxi from airport19 euro plus tip, ww were met by a very friendly and efficient receptionist, there was a mix up with our room but she sorted the problem out in no time and we were given a room on 5th floor with amazing views of the pool and the little beach, we slept at night with the sound of the sea in the background, , we found all the staff friendly and very helpful, the dining room staff were very efficient and one was never left waiting for a table and service, as were the bar staff, the food was varied and plentiful and one would have to be very fussy to find fault with it, the bedroom was kept spotless clean by very friendly cleaning ladies, there were plenty of sun beds available around the pool area and you had a lovely little beach which one could access through a Gate , the only reason I didn't give
Full points we felt the entertainment was a bit of a hit and miss, we will definitely be back again

Room Tip: All rooms have sea view
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Bernadette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 27, 2014 via mobile

Great hotel rooms very nice all with sea views the food was very good something for everybody we took our son his wife and grand daughter she his 8 she loved it she was entertained all day nearly and mini disco at night the pools were a bit cold the evening shows were average all in all a good hotel and would not hesitate in going back

Stayed February 2014, traveled with family
Helpful?
3 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

This was our 6th trip to this Hotel - that surely says it all! Its very impressive with a wonderful location. The staff are all extremely helpful, polite & friendly. The food is plentiful with lots of variety. The Hotel is slowly going through a staged refurbishment which did not spoil our holiday in any way. Yes the rooms are a little tired but you don't go there to spend all day in your room ( unless your hubby gets a touch of sunstroke ! ). All areas are kept spotlessly clean & the maids make up your rooms every day, clean towels whenever requested. You have access to a beautiful safe beach through a gate just past the pool areas. Plently of activities during the day & entertainment at night if that's your thing. Only negative comments are - the heated pool wasn't very warm & a few hotel guests obviously didn't read the literature properly about not wearing shorts in the restaurant on an evening. I would recommend a good quality suncream as the sun can be very deceiving.The higher floor you are on the better view you get. Please beware if booking with Jet2 Holidays their allocated rooms at this Hotel are on the lower floors. We opted for a higher floor which attracts a supplement. We are in the process of re-booking for next year!!

Room Tip: The higher you are the better the view.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Maura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this review, May 22, 2016
Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely
Laura Diaz - Deputy Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Teguise Playa

Property: Hotel Grand Teguise Playa
Address: Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Be Live Experience Grand Teguise Playa)
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Costa Teguise
#7 Luxury Hotel in Costa Teguise
#7 Romantic Hotel in Costa Teguise
#9 Family Hotel in Costa Teguise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Grand Teguise Playa 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Grand Teguise Playa Hotel is a hotel resort in Costa Teguise. Located in El Jablillo's coastline, this beach hotel is specially designed for couples and families with children who want to spend magical under excellent weather conditions at the Canary Islands. Common areas and Superior rooms have been recently renovated in order to offer to its guests more confort and quality during their stay. Rooms with balcony or terrace and spectacular sea views. For those who loves to play golf, The Be Live Experience Grand Teguise Playa Hotel holds agreements with the two existing golf courts in Lanzarote: the Lanzarote Golf and the Costa Teguise Golf. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Occidental Grand Teguise Playa Costa
Occidental Teguise Playa
Occidental Grand Teguise Playa Hotel
Occidental Hotel Lanzarote
Hotel Grand Teguise Playa Lanzarote/Costa Teguise

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