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“Best Hotel We Have Been To”

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Hotel Grand Teguise Playa
Ranked #14 of 38 Hotels in Costa Teguise
Certificate of Excellence
Reviewed October 7, 2013

Let me start by saying this is the best hotel we have ever stayed in and we have stayed in quite a good few.First of all we stayed in Costa Teguise in March(different Hotel) and while we were there we saw the Grand Teguise Playa so we had a look around the hotel and liked what we saw so as soon as we got home we booked for Sept 29th - Oct 6th.We have just got back and I really need to tell the truth about this hotel as we found it, as we cannot understand why some people seem to condemn this hotel,maybe these people who do this are very picky or think they should have 5* treatment for a 4* hotel or they walk around with there eyes closed.The hotel is immaculate through out and as someone reported on tripadvisor all the carpets were threadbare,we never saw one piece of this so don`t know where they have been looking.
First of all the staff in all areas of the hotel were all very polite and hard working and nothing was a problem at all.The rooms were very clean and just a nice size for 2 people we were in 412 which had fantastic views.The reception area which is open plan is the best laid out we have ever seen,especially with the indoor lake with all the fish especially the big tiger one .The pool area is quite a big size with 2 pools and a small pool and there was never any problem with getting a sunbed although there is always the spoilers who towel beds at stupid o`clock but as I said that was not a problem.Now I come to the best part of the hotel which we found extremely satisfying,THE FOOD.We never had one bad meal in our stay especially the breakfast as the choice was unbelieveable.There were items here which we have never had in other hotels.The food was always hot and in no way was it bland as many people say it isThere were things such as ham omelettes,cheese omelettes,fried onions.pancakes and loads more.
We never heard one complaint from anyone while we were there so all we can say is keep up the good work Grand Teguise Playa and we will certainly be booking for next year.
For anyone wanting an excellent relaxing holiday I would certainly recommend Costa Teguise and stay at Grand Teguise Playa.One thing I would like to mention is go to the beach(righthand side) opposite the hotel and take some bread rolls or bananas and feed the fish.Its unbelieveable,the fish surround you and then come and take the food out of your hand and some of these fish were very big and don`t forget your snorkel,some excellent underwater scenes.
All in all we would give this hotel 10/10 no problem.
David & Sylvia Price,Hetton-le-Hole.

Room Tip: Higher the floor the better the views,although all are pretty good.
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  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 23, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,273 - 2,279 of 3,449 reviews

Reviewed October 6, 2013

My husband and I have just returned from a weeks all inclusive stay. I contacted the hotel before we arrived to request a top floor room and was informed it would be 15 euros a day extra as we were only booked into an economy room on the 1st or 2nd floor. We paid extra and were allocated a room on the 6th floor. The view from the balcony was beautiful but the room was very dated, old cane furniture!! The room was cleaned every day with fresh towels provided, so no complaints there.
The restaurant was always busy but we had no problem getting a table. Food was okay, but expected better from a 4 star hotel.
As for the sunbeds, people out at 7.30 in the morning, still dark outside, just to get the best beds! Some sad souls about. We never went by the pool but had a few days at the small beach outside the hotel.
All the staff are very hard working, especially in the restaurant.
We enjoyed our weeks stay but did expect a wee bit more as we have stayed in 4 star hotels in Playa Blanca last couple of times and had no complaints. Never had to pay for a high floor room before either.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank christine k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 24, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Stayed 1 week in May with all of the family (14 in total) and enjoyed the facilities of this hotel.
Rooms were well appointed with sea views from all four we had booked. The lobby was very spacious and welcoming with attentive bar staff. The entertainment team were ...average and the offer was mixed through the week with a wide variety in the type of acts on display.
Poor H&S awareness within the concert room area with numerous poor lighting, trip hazards and other issues during showtime.
Kids club operated during the day and was well received by our little ones.
Food was very nice and catered for most tastes and ages. Staff were mainly helpful though some appeared harassed during our stay.
The small beach area offered an occasional break from the splendid pool facilities within the complex.
Although a good half hour walk from the resort centre there is a frequent bus service that runs directly outside the hotel.
Purists may object to the industrial looking plant just to the south of the hotel but we got no smells or smoke from there at any time.
Overall good value for money without ticking too many boxes.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank normanblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 25, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Had a lovely 2 week stay at the Grand Teguise Playa with my husband and my mum and dad, hotel reception is very large and impressive. We had worried about the stupid snobs that had posted terrible reviews about this hotel, but we were pleasantly surprised to find that the hotel is just wonderful in a fantastic position with a lovely beach front position. Yes the rooms are in need of some modernisation but who cares when you only spend a couple of hours in the room getting ready for the evening meal which was amazing every night, or if you prefer to eat out there are plenty of bars and restaurants 5 mins away, try the La Hassienda Mexican food was delish, also an excellent indian just across the road from the mexican was the best i have ever tasted. Breakfast was a meal i looked forward to every morning so much choice, overall a wonderful hotel and I left a very happy and relaxed customer.

Room Tip: All the rooms have a sea view but 6th floor would be my choice if i were to go there again, just bec...
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  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 25, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

My wife and I have been visiting Costa Teguise for 16 years and the past two years have stayed at The Grand Teguise Playa. You can slot into 'holiday mode' straight away. Booking in was no problem. Rooms are great and this year we opted for 6th floor. Nice and quiet. Room service is very good with nice clean sheets and comfortable beds. Restaurant is busy but loads of variety and ample food. Puddings may be TOO nice as an extra six pounds attest to.
Everywhere very clean. Pools, pool area all good.
Special mention to Loli and Teresa on reception who were great and also to the animation (activities) team, especially Wolf whose energy and humour won him many friends.

If the boss reads this....up their wages.

Room Tip: All rooms good. Higher floors have better views
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 23, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

The hotel is in an excellent position right on the beach with pleasant walks all around the area.
Do Not read any of the bad comments on here! I have just come back from a 10 night holiday and can honestly say it was the most relaxing and enjoyable holiday which was just what I needed.
The rooms do need a little help but the hotel I have to say is very very clean and is kept clean throughout with the very busy room service, bar tenders and not to forget the dining room staff too especially Betty always smiling and nothing too much trouble to help you. Oh and don't forget Andreas in the bar he finds out what you are drinking then more often than not he has just about pulled your drinks and about to bring them too you. He is an asset.
There is a nice café/bar opposite the hotel next to a Chinese restaurant that is well worth a coffee and sandwich, the Chinese is good too.

I enjoyed my stay so much will be returning next yr.

On our second day we had no hot water in the room but after a dash to the reception and 10 mins later it was back on. The check in was fast and if you had any problems were quick to resolve. We were staying on the 3rd floor and was a good view out over the sea.

Room Tip: There wasn't anything wrong with my room on the 3rd floor but there are upgrades if you want one...
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  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank bev0082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 23, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Possatives
Arrived 19th sept 2013, one week all inc GREAT HOTEL, nice room, very clean up to date on the second floor (242) great view from the balcolney of the sea and pool area.
food was good, breakfast, lunch,dinner good selection on offer at all times.
staff very heplfull and friendly and eager to help at all times
pool area was always clean and tidy, the life guards would walk round picking up litter or empty
plastic cups.
The pools where nice to swim in ,if there where no beds just ask and the life guard would bring you one and find you a space around the pool as it coulde be busy at times.
NEGATIVES
The all inc did not include branded drinks ie BELLS, SMERNOFF, ETC just local. if you wanted braned it will cost you 8-50 urs each daily each
The pool area needs to be sorted regarding the sun bed brigade, if your towel is not on a bed by 7,30am you would struggle to get on ,or go ask the life guards.
Overall a good holiday, and would consider a return if above was sorted .

Room Tip: all rooms have a good view
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTeguise, Deputy Manageress at Hotel Grand Teguise Playa, responded to this reviewResponded May 23, 2016

Dear guest,
We have the pleasure of presenting you the improvements completed at our hotel.
• Better Wi-Fi service
• New Carpets on the corridors and “Alisios Bar”
• 2 Tennis courts
• Children Playground
• Children Pool
• Adults Pool ( now 27º)
• Gym area and new machines with TV
• New Pool Bar and Chill out Area
• New Reception furniture
• New Pool terrace furniture
• New Lobby Bar furniture and Lobby Bar renovation
• Restaurant floor and decoration renovation
• Renovated rooms on the 4th, 5th and 6th floor.
We will continue working on the improvements of our facilities and guest satisfaction.
I’m taking the opportunity to let you know that it would be an honor to see you soon again in our hotel and to know once more your personal opinion.
Sincerely,
Laura Diaz - Deputy Manageress

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Teguise Playa

Address: Avda. del Jablillo, s/n, 35508 Costa Teguise, Lanzarote, Spain (Formerly Be Live Experience Grand Teguise Playa)
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Costa Teguise
#7 Romantic Hotel in Costa Teguise
#8 On the Beach Hotel in Costa Teguise
#10 Luxury Hotel in Costa Teguise
Price Range: $128 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Teguise Playa 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Grand Teguise Playa Hotel is a hotel resort in Costa Teguise. Located in El Jablillo's coastline, this beach hotel is specially designed for couples and families with children who want to spend magical under excellent weather conditions at the Canary Islands. Common areas and Superior rooms have been recently renovated in order to offer to its guests more confort and quality during their stay. Rooms with balcony or terrace and spectacular sea views. For those who loves to play golf, The Be Live Experience Grand Teguise Playa Hotel holds agreements with the two existing golf courts in Lanzarote: the Lanzarote Golf and the Costa Teguise Golf. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Occidental Grand Teguise Playa Costa
Occidental Teguise Playa
Occidental Grand Teguise Playa Hotel
Occidental Hotel Lanzarote
Hotel Grand Teguise Playa Lanzarote/Costa Teguise

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