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“Avoid!”

El Mastil Restaurante
Ranked #90 of 195 Restaurants in Costa Teguise
Certificate of Excellence
Cuisines: International
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Stoke-On-Trent
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Avoid!”
Reviewed June 23, 2014

We stayed just across the road from El Mastil and noticed that night after night the restaurant was empty, whilst most of the other places in the area were buzzing with people. The front of house was doing anything to get people in, but to no avail. We felt quite sorry for the guy. Then, one night when we were looking for somewhere to eat, we noticed that El Mastil was full. We thought, OK, lets give it a try.

To say what came next was a disaster would be an understatement.

After waiting for around 20 mins, we ordered our meals and drinks. The drinks came quite quickly and then the wait began! We waited, and waited and waited. An hour passed and nothing came. The tables all around us were experiencing the same trouble. Complaints were made by nearly all. One couple upped and left only to be chased by a member of staff demanding that their drinks were paid for.

All the while that this was going on another staff member was going into the Spar shop next door and bringing back bags of food. It was becoming clear that things were turning chaotic. The front of house was arguing with the waiting staff and his argument seemed fair enough. He'd filled the restaurant with customers, but the rest of the staff could not cope.

We had been polite enough to wait for over an hour until our food came. However, it turned into farce when it did arrive as the chicken that had been ordered was stone cold. The Paella was burnt and the rice rock hard and to add insult to injury, we were told that the pizza was not going to be ready for another 10 minutes! The waiter offered no apology and stormed off. At this point we had had enough. We paid for our drinks and left. No one made any attempt to placate us and as we left other people began to argue with staff and begin to leave. We now realised why the restaurant was continually empty and this remained the case for the remainder of our holiday. We also noted that the front of house was not seen again after such a debacle.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank mattyboolay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Visitor rating
    136
    55
    16
    8
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
103 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“Nice place”
Reviewed May 24, 2014

As nice a meal as you could ask for,the lamb tagine,was to die for ,we ate here three times and where not disappointed once ,service is very good and you are always made very welcome ,this restaurant is not very expensive at all ,

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank davey115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
65 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“It gotta be Chateaubriand!”
Reviewed May 23, 2014

This a typical European restaurant, catering from Spanish, French to Italian. Beautiful meal here with a Chateaubriand to die for. Came with a large jacket potato and a host of vegetables. Only regret is that we didn't do it again. Well worth a go if you're up for it!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank boyblue69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Level Contributor
76 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Good food”
Reviewed May 23, 2014 via mobile

As is usual when were in Costa Teguise we have at least one meal at the Mastil. They did not disappoint on this visit. Steak prepared and presented impeccably and a tiramisu that is worth a visit for just dessert. At around 60euro for three courses, a bottle of wine and still water good value as well as quality.

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerham
Level Contributor
37 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“worst meal we have had in lanzarote”
Reviewed May 18, 2014 via mobile

Where to start.... Garlic bread starter ... Awful tasting... Paste ??? From a jar ??... Mains.. 2 insipid pizzas... Flavourless... Kebab n lamb chops ... Meat was poor quality and overcooked... Chips soggy... Mixed veg ... Tinned and cold !!. Dessert... only one of our party tried it.. Creme caramel... Not fresh... Hard skin on it.... Will never return... Many many better places to eat

Visited May 2014
Helpful?
1 Thank BradySilverfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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