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“OK HOLIDAY”

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Be Live Experience Lanzarote Beach
Ranked #5 of 38 Hotels in Costa Teguise
Certificate of Excellence
Plymouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“OK HOLIDAY”
Reviewed February 3, 2013

Just got home from 2 week stay in Luabay Hotel really clean but in the 2 weeks we were there could not eat in downstairs resturant smell extremley off putting but the location his very good and staff are a friendly bunch pool freezing cold sea warmer would recommend a visit to the bulldog across the road to watch all your sport and the la vida bar was a great live music venue

Room Tip: block 2 or 3 great all day sunshine pool view side alot cooler sea view the bulldog over the road br...
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank julie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Experience Lanzarote Beach, responded to this review, February 19, 2013
Dear Julie, thank you for your comment. We are glad you were satisfied with our staff and cleanliness of our hotel. Please accept our apologies for the issue with the smell in the restaurant. The problem originates from outside of our hotel premises and we are doing the best that we can to prevent it from entering our dining area. We already get a lot of positive feedback for the measures we are taking and truly hope that this did not spoil your holiday for you. It would be a great honour if we could welcome you at our hotel again and present you with a nicer atmosphere and delicious food in our restaurant.
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Traveler tips help you choose the right room.   Room tips (960)
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English first
Blackburn, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 1, 2013

arrived at 12noon room not quite ready so went into pool bar for lunch,salad ,burgers grilled beef ,chips,fruit,cold deserts ect.not bad for lunch.allocated a room at 1pm overlooking sea lovely,but not what was booked ,due to this being a package deal waited for rep the next day.he visited at 11am 2days now lost of our 7day holiday .we were moved to a larger room which was over the pool area,much better in size and more to our liking the reception staff asked if it was more suitable and we agreed it was.the staff wre all very polite and curtious all the time we were here nothing was ever too much trouble.the hotel was spotlessly clean and they all worked extreemly hard to ensure a good holiday,shame about the lunches every day the same as i first wrote the beef could change to fish but the dredded burgers were always on the list daily for lunch.breakfast was fine if the milk was replaced for cerial,and we brits like our cuppas in the morning but there was no milk for them either it was available hot but you cant make tea with hot milk (ugh). fodd was fine overall just one problem there was far to much salt used in cooking it,overall a good hotel always good and bad in reviews may revisit but will visit a different part of the island next time .

Room Tip: book a larger room than normal all the sea facing rooms seem dark no sun on them .also a pool view b...
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  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank dawn04b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Experience Lanzarote Beach, responded to this review, February 6, 2013
Thank you very much for your balanced review. We are glad you enjoyed your stay with us and your issue about the room was handled to your satisfaction. Our guests’ feedback is our most important source of information and we appreciate your help in spotting areas that could be improved. We will therefore forward your comments about the food selection during lunch time and milk for breakfast. Thank you very much for being our guests! We hope we can welcome you at our hotel again in the future.
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Wrexham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2013

We stayed here on the 6th January for a week. We were treated brilliantly from the moment we arrived. Our room wasn't ready but they gave us our armband so we could go to the pool and get a drink and something to eat. Less than an hour later our room was ready and they upgraded us to a superior room, moy bien! The staff here are really fantastic. Nothing was too much trouble whilst lying by the pool they bought out sangria to us and different snacks to try. We went to the Spanish night where they serve you lots of different courses which were excellent! The rooms are great, the beds very comfortable a proper walk-in power shower and the whole holiday was excellent. Every member of staff from reception to the cleaners all deserve 5 stars. Thanks for everything and without doubt we'll be back!! All the best Paul de Mercado

  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank Paul d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Experience Lanzarote Beach, responded to this review, February 6, 2013
Dear Paul, we thank you very much for your kind word and are very happy to hear that you enjoyed your holiday at our hotel to the fullest. Your feedback will be shared with our staff and we appreciate you mentioning their efforts. We are looking forward to welcoming you at our hotel again in the future.
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Southampton,
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 28, 2013

Just returned from a weeks stay at this hotel, as others have said it is a wonderful hotel with excelent staff. Very clean rooms and a good size. The entertainment was no more that average and you could hear people talking down in the foyer above the singing. There are parts of the dining room that are in a draft from the air conditioning, you can see were it is as there is a long line of empty tables. Yes there is a smell of the drains in a part of the dining room hence the air con. The food is very similar and often hot food is served up on cold plates so it does not stay hot long. There are lots of good bars in the area that serve up better food. It is a shame as the hotel is in an excelent location.

Room Tip: Go for a sea view but not if it is very windy.
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  • Stayed January 2013, traveled as a couple
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Helpful?
6 Thank mikesouthampton65_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Experience Lanzarote Beach, responded to this review, February 6, 2013
Thank you very much for sharing your thoughts about our hotel, Mike! We truly hope that you enjoyed your holiday and that the fact that you were not satisfied with the food did not spoil it for you. Your feedback, positive and negative, is very much appreciated and we will forward it to the respective departments to share it with them. We hope we can welcome you at our hotel again and present changes to our food range and the way it is served.
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Sherborne
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 23, 2013

First time at luabay. Rooms were good, very clean and comfortable. Amstel beer wasn.t really to my taste but you take what you get on all inclusive. Food was of good standard always fish and meat dishes available. Location is good even has own entrance onto beach.
My advise would be if possible to upgrade to ocean view room,

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
9 Thank Jonsherborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverfordwest, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 20, 2013

Had never been to Lanzarote before this visit, and we took a long time to choose the hotel. I'm so glad we chose the Luabay... a spotlessly clean, modern hotel. Really friendly staff and a great location. Plenty of choice at the all inclusive buffet, although it did get a little bit 'samey' by the end of the week. But the food was very nice. I agree with other reviewers - the smell in the dining room is a little offputting, but we sat right at the far end of the room where you couldn't smell it. We had a lovely room overlooking the pool area. The only other thing we didn't like was that to get a sunbed by the pool, we had to be putting our towels out before 7:00am every morning... this was a bit of a pain!
The hotel is right on the beach and the beach is absolutely lovely. There are plenty of bars and restaurants closeby, and we did a few bus trips around the island from right outside the hotel. If we return to Lanzarote, would definitely consider staying at this hotel again.

Room Tip: Rooms by the pool are less windy than the beach view, but the beach view is stunning!
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  • Stayed July 2012, traveled as a couple
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Helpful?
5 Thank katehudson10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 20, 2013

Stayed at hotel 3-10th jan for a relaxing winter break
Staff very helpful especially Jose on reception who was great! And the staff work very hard around the hotel so well done to all of them!
Our room was superior overlooking the sea amazing views!
Jus few little snags tho, the entertainment of night was awful I'm sorry but they really need to book better acts for us, would have liked to have seen some Spanish dancing etc and the music from the PA system is so low you can chat over it! The cocktails at bar were bit nasty in the all inc ready made from a machine ... If you wanted branded spirits extra 2 euros per drink which is not justified, no bottled beer even at supplement all beer is Amstel not that nice either,
There are plenty bars and restaurants to the right of hotel which we went to because didn't like the drinks at bar
Now the smell in restaurant we know its not the hotels fault but frankly I could not eat in there it made me feel sick but that was jus me lots of other people said it didn't bother them, there was plenty of variety of food and the chefs work very hard too
The pool snack bar was the best I enjoyed eating there,
The hotel is spotless and cannot fault that at all
All in all its a lovely hotel in a lovely resort
Just sort the drinks and entertainment and it can be brill!

  • Stayed January 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank buzzymummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Experience Lanzarote Beach, responded to this review, January 25, 2013
We would like to thank you for sharing your experience at our hotel with us and helping us spot areas that need improvement. It is a pleasure to read that you enjoyed your stay and were satisfied with our staff and your room. Your feedback is very much appreciated and your comments about the entertainment at night and the drinks at our bars will be forwarded to the respective departments. Our teams will look into these matters in more detail to see what changes can be made. We would like to apologise for the unpleasant smell in the dining area and really hope that this did not spoil your holiday and you did not have to go hungry. It is one of our main concerns to eliminate that smell completely and we already get positive feedback on the effectiveness of the measures we are taking. We hope we can welcome you at our hotel again in the future and serve your food in a nicer environment
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Additional Information about Be Live Experience Lanzarote Beach

Property: Be Live Experience Lanzarote Beach
Address: Plaza Janubio 2, 35508 Costa Teguise, Lanzarote, Spain (Formerly Luabay Lanzarote Beach)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Costa Teguise
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Costa Teguise
#2 On the Beach Hotel in Costa Teguise
#2 Romantic Hotel in Costa Teguise
#5 Luxury Hotel in Costa Teguise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Live Experience Lanzarote Beach 4*
Number of rooms: 237
Official Description (provided by the hotel):
Be Live Experience Lanzarote Beach is a wonderful hotel that has a very modern design, cozy and ideal for singles, couples and families. In short, the perfect choice for those wishing to enjoy the sun and sand of Lanzarote's beaches combined with maximum comfort. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Lanzarote Beach Hotel Costa Teguise
Be Live Experience Lanzarote Beach Costa Teguise

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