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All reviews premium area the main hotel atlantico restaurant green bar bar verde premium reception green room premium guests a la carte pool area premium club level reception royal reception buffet restaurant club atlantico mini bar main reception
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162 - 167 of 1,639 reviews
Reviewed August 30, 2017

We have just come back from our holiday at this hotel. The reception staff were very helpful as we had had a 28hour delay to the start of our hotel. The room was very clean and very comfortable. We did let them know that the air con was quite noisy though. The food was very nice, maybe need a little more choice of desserts, very repetitive. There were plenty of sunbeds but sadly there are always people who have to have the same beds everyday and cover them with their towels. The hot pool was lovely. The pianist was lovely to listen to which unfortunately the same can not be said about the noise from the pool party. I personally asked twice for the music to be turned down, nothing happened. I also heard a number of other guests asking but to no avail. Pool bar staff were very friendly and nothing was ever a problem. I would recommend the hotel to friends but we are not people for returning to the same place twice, might have to look at booking another one of your hotels.

Room tip: Always ask for a room with a sea view
Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ybucko2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2017 via mobile

Recently stayed here with my boyfriend for 5 nights, the reception staff are very helpful and always help as best they can. Room was very clean and air con was very good. There is a separate buffet for all meals in the royal level and the food was very high standard and was different everyday - although deserts where repetitive. There were plenty of sun beds around the pool however people did tend to reserve them which was a little frustrating. Life guards where lovely and friendly always checking to make sure everyone is having a good time and is safe. Pool was slightly dirty on the bottom - not sure how often it's cleaned but could do with a good once over to get rid of dirt on the bottom of the floor of the pool. There was a pool party on the Friday & a pianist on a Wednesday and Friday evening which was absolutely amazing. Pool bar was great speedy and delicious drinks served until 10pm. Would definitely recommend staying here - close to the beach and some local shops - i would return in future.

Date of stay: August 2017
Trip type: Traveled as a couple
Thank jahnakirby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2017

Staff at this hotel are excellent, the Royal level is part of the main hotel rather than a separate building. Pool areas are well kept with great staff in bars. Hotel is clean and food good with plenty of choice, if you are vegetarian or vegan it may be worth informing beforehand but for others choice was good and service excellent.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank lesleyr636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this reviewResponded August 29, 2017

Dear Guest,

Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards
Guest experience Manager
Occidental Jandia Royal Level

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017

I think the fact that we are looking to book here again next year in the adults only area says it all really. Beautiful location, friendly and attentive staff with a good food selection and premium brand alcohol included.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this reviewResponded August 25, 2017

Dear Guest,
Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Jandía.

We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards

Guest experience Manager
Occidental Jandia Royal Level

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2017 via mobile

Our first time at the Occidental Jandia Royal Level fueventura

We have been to the Occidental in Mexico three times before and we expecting the same thing, Occidental Jandia Royal Level didn't let us down one bit. 100% satisfied.

We were greeted so well and it was lovely to be given a glass of bubbly while we were being booked in.

Hotel and rooms are very clean and had a great view from our room.

Wonderful food and plenty to choose from, even the fruit kebabs brought around by the poolside. All drinks served are all branded names and served in large measures, None of that watered down post mix soft drink.

Staff can't do enough to help you out, they are so attentive and they make you feel so welcome.

We had such a fantastic time at the Occidental Jandia Royal Level we have already booked to come back in November for two weeks this time.

Date of stay: February 2017
Trip type: Traveled with family
Thank C832YTchrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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