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All reviews star prestige sea view prestige area pool area morro jable animation team evening entertainment german guests predominantly german by the bottle changed daily turn down service fantastic hotel big hotel fantastic beach beach towels wide variety of food
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Reviewed 3 weeks ago via mobile

Hotel very clean and looked after, we had a swim up room which was good in the morning till 2pm when the sun went round the back of the hotel so no sun on us in the afternoons, so then had to go and look for sun beds which most where covered in towels and not being used for hours on end. Food was good a lot to choose from,

Waiter Service at lunch/dinner/evening was good to start with but went down hill as the week went on. Hotel was busy but not flat out , could see staff standing around talking when they could be serving people in the evening it was quicker for me to get the drinks than the waiter.

Evening entertainment was poor and also inside in the Theater we prefer to be outside enjoying drink and watching entertainment. There is some entertainment early evening at 7-8 but nothing special

Would we go again ? It would have to be a No not for the money it cost

Date of stay: September 2019
Thank Gaffa37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Manager at Iberostar Selection Fuerteventura Palace, responded to this reviewResponded 3 weeks ago

Dear guest,

First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future.
Once more we want you to know that your description is appreciated. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to repeat this experience for you soon.

Best Regards,
Quality Manager

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Reviewed 3 weeks ago

We arrived late at night and were escorted to our room. Whilst very nice it overlooked the main road. At 5 am it gets quite noisy. We asked at reception the following morning whether it was possible to change. Reception did a fantastic job and were able to arrange a transfer. The hotel is exceptionally clean, the food choices could be a little better but all the food was well cooked and always found something to eat. The house wine was Not the usual vinegar that you get at other hotels but good standard. Make sure you go to the Japanese restaurant very entertaining and food delicious. The all inclusive drinks are international brands, quite expensive if you are not all inclusive. The waiters, the restaurant staff are always happy and make you feel welcome, they work very hard. The evening entertainment is simply brilliant, the in house entertainment team have great voices and the lady singers harmonies fantastic. Cannot wait to return

Room tip: Ask for a room the does not overlook the main road
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Manager at Iberostar Selection Fuerteventura Palace, responded to this reviewResponded 3 weeks ago

Dear guest,

First of all, we would like to express our appreciation to you for choosing our hotel for your holiday and taking the time out of your day to write to us. We have treated your opinion as a success story and we would all be delighted to welcome you back to our establishment in the not too distant future. Until then we wish you all the best.

Kind Regards,
Quality Manager

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Reviewed 3 weeks ago

Very high standard of hotel with superb food, and wonderful cleanliness.

Travelled with my father who has sight impairment - - a couple of issues for any in similar position.....

The design is very appealing, but very beige. Staircases leading to the beach are poorly lit and have no edging to highlight each step, my father needed assistance to walk through the beige corridors, stairwells.
The room numbers are discrete, white on beige, again very trendy but nothing to distinguish the room door if eyesight limited - suggest take something bright to attach to door. Also, the door stop within the room is very narrow and metallic, the number of times both sighted and less sighted painfully trod on this was silly - suggest this is better protected.
There is a flower shaped seat at the bottom of entrance stairs at a dangerous height, my father walked into this and cut his shin, nasty bleed, question the safety design of this item.
The wooden walkway to the beach has yellow edging but this needs repainted, it’s very faded and some missing.

Apart from these tips for those travelling with sight limitations (it is adults only, high retired population when we were there) I can highly recommend the customer service, catering and accommodation. We enjoyed our week at the Iberostar Palace in Fuerteventura.

Room tip: All rooms seemed lovely, I’d probably prefer to be in the accommodation wing rather than central block where it would be noisier
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank September-Vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Manager at Iberostar Selection Fuerteventura Palace, responded to this reviewResponded 3 weeks ago

Dear guest,

First of all, we want to thank you for choosing to stay with us whilst on your recent holiday and also for sharing your invaluable feedback with us. We have always taken every aspect of our establishment into consideration to create the best environment possible for our valued guests to enjoy and that fulfils their wishes as much as possible for the perfect holiday. Therefore, we appreciate both your praise and your helpful ideas with gratitude.
Once again we thank you for letting us know how comfortable you felt in our hospitality and we hope to see you again soon.

Best Regards,
Quality Manager

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Reviewed 4 weeks ago

So just returned from this hotel and was a little disappointed, the sea view room we booked had a huge palm tree blocking out any sea view. The room number was 7406, although I e-mailed Iberostar in advance to book the star prestige this wasn’t available upon arrival. All inclusive except room service which you have to pay for. The staff are more for the German guest than the British, we did struggle trying to explain things to staff however German is the second language used. The resort is quiet and really clean, the rooms are cleaned daily with fresh towels when you request them. The mini bar doesn’t have any top shelf bottles and you only have two beers one alcohol one non alcohol. The food is amazing and there is a good choices dishes, the only issue I had was men wearing trousers in the evening. I have been to many 5 star hotels and the dress code of smart casual shorts has always been acceptable. We didn’t go to the entertainment as this was indoors and we prefer to be outside. The wind does cool you off in the evening and you will probably need to take a cardigan or hoodie etc. All in all the hotel is OK I’m not sure if we would return

Room tip: Don’t accept room number 7406
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank Mitch999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Quality Manager at Iberostar Selection Fuerteventura Palace, responded to this reviewResponded 4 weeks ago

Dear Mitch,

Thank you for sharing your impressions of our luxurious, five-star establishment,

First and foremost, we offer 388 beautiful, bright rooms and suites with different types of views. However, we are sorry you did not enjoy the view from your room and for future occasions in the case of a discrepancy, please do not hesitate to inform a member of staff as they will be happy to help solve any issues you may have. Moreover, as our hotel is very popular, we are often fully booked. Thus, at times we are unable to meet the room change requests. We are sorry for any misunderstanding.

On the other hand, we are pleased you have noticed the hard-working efforts by our excellent house-keeping employees. They have attention to detail qualities and always put their thoughtful touches into their work. Furthermore, gastronomy is one of the hallmarks that identifies us. Thus, we are delighted to read our fresh dishes were to your liking. Nevertheless, we regret to read your disappointment with our dress code. To preserve the high standards that characterise us, and from maintaining a constant dialogue with our valued guests over the years, we have taken the decision to insist on a dress code during the evening at our restaurant. It is difficult to please all of our guests, although that is what we strive for wholeheartedly. Thus, we are sincerely sorry that on this occasion we could not completely satisfy you.

Overall, it has been a pleasure to have served you and we hope to see you again soon.

Best regards,
Quality Manager,
Iberostar Selection Fuerteventura Palace

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Reviewed September 9, 2019

Stayed here for 17 nights and loved every minute from check in to check out.
Brilliant location beside beach, Food was amazing with numerous choices. Rooms lovely and clean. Staff really friendly and helpful. Japanese restaurant was a tremendous experience for the food and the chef skills on display. Bars and shows great also.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank cragbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReputationOnline, Manager at Iberostar Selection Fuerteventura Palace, responded to this reviewResponded 4 weeks ago

Dear guest,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at our hotel. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.
We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.

Best Regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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