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“Very relaxing holiday. Friendly staff. ” 4 of 5 bubbles
Review of Iberostar Fuerteventura Palace

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Iberostar Fuerteventura Palace
Ranked #2 of 14 Hotels in Playa de Jandia
Certificate of Excellence
London, United Kingdom
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Very relaxing holiday. Friendly staff. ”
4 of 5 bubbles Reviewed March 21, 2014 via mobile

I think previous reviews have summed this hotel up well. We found the staff very friendly and helpful. German is certainly the second language so if, like us, you only speak English this is something to get used to. The clientele are largely older but we didn't find that an issue as it made for a quiet and relaxing week. We used the physio and osteopath on site and found them to be very good. It was nice to be able to have more than just a simple massage. The food in the restaurant was plentiful and varied. I am a very picky eater but I ate well (too well). The gyms are dated and could do with more modern equipment and air conditioning! It's just a short walk to the beautiful beach. We also took a leisurely walk to the main shopping area along the very well designed coastal path. Easy and very well designed. We had a sea view room which was nice. We had a twin bed rather than the single we ordered. My only negative is that you have to pay for everything as they are seen as extras (eg Wifi and safe) but they weren't hugely expensive. You can also use any of the other Iberostar hotels on the site. We used the Chinese massage which was good but expensive I thought. Overall it was a very pleasant holiday. Very relaxing. Beautiful scenery. Good food and lovely people. We'd go back.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, March 28, 2014
Dear Caroline,

Thank you very much for choosing our IBEROSTAR Fuerteventura hotel and for the time you spent to share these lovely comments on your stay.

We are very pleased to read that you felt well cared after by our staff throughout your stay and we thank you for pointing out their genuine kindness and helpfulness.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least we are glad that you appreciated our prime location, right on the seafront and within a short walking distance to the shopping area.

Thank you once again for your visit and the courtesy of your time; we are very pleased to read that overall you had a pleasant holiday among us and would be delighted to welcome you back at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
kent
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 15, 2014 via mobile

We arrived 26 th feb for 10 days first visit loved the area bit of a journey from airport but that was fine enjoyed the cleanliness of the rooms and lovely choice of food we were half board there is a spar about 5 mins away wine is 2 .80. Same bottle in hotel 20 euros. It's up to you I hope to return next year weather was gorgeous : )

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bost1on
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, March 17, 2014
Dear Guest,

Thank you very much for choosing our IBEROSTAR Fuerteventura Palace and for sharing your feedback on your holiday experience among us; we are glad to read that overall you had an enjoyable stay at our hotel.

Moreover, we thank you for pointing out the cleanliness of your accommodation because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

We also appreciate your positive mention for our buffets being fully aware that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once again thank you for your preference and the courtesy of your time; we would be enchanted to accommodate you again at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

We have just returned from our 3rd year running at this hotel. We have two children aged 8 and 5 and they love it as much as we do. To suggest that German guests are treated better than English guests is ridiculous. The staff at reception, in the restaurant and the pool/piano bar were very efficient, friendly and attentive. We met a few SAGA guests and they were all having the time of their lives, mixing with the other nationalities and being treated to first class service by Martinez and his team in the restaurant. We also found Martinez to be extremely pleasant and attentive, together with Roccio, J Carlos, Raul, Tomayo and the hilarious Marcos. Also Special mention to Antonio and Laura, two of the chefs. Sorry to only name but a few. All the staff were excellent.
The food was once again very good. All four of us ate plenty for 2 weeks all inclusive without a hint of any upset tummies proving that hygiene is very good in this hotel. Food is replenished quickly when anything runs out and the restaurant works well even when busy. We were not jostled by Germans or anyone else for that matter!!

The last thing I will say on the "predominantly German" issue is that we have always found these people together with the Dutch, French and Spanish at the hotel to be generally quiet, friendly and appreciative of good service. We smiled at each other, communicated how we could (sometimes in basic sign language) and we enjoyed fun games of Boules, shooting, darts, shuffleboard and Bingo. Two or three different German guests gave our children the T shirts and soft toys which they had won doing the games and bingo. To be honest we don't want to be surrounded by tabloid reading loud Brits moaning about this and that. The quieter Germans do nicely for us !



We a were allocated the same room as last year which faced out onto the sea and had a connecting door. The prices had gone up quite a bit since last year and we were a bit unhappy that the full payment was required on booking rather than checking out. Therefore we had to pay £3500 euros in one go several weeks before our holiday? To make matters worse, a few weeks later a better offer was emailed to us for the same hotel but we were unable to cancel the original booking and then re-book as we would have lost the whole amount we originally paid. in the previous two years the full amount was due when checking out.

As far as the hotel being dated goes, well it's fine. We find that it is cleaned and maintained well. There were new TVs this year. The pools are clean and the shower very powerful and hot. The beds admittedly are not the most comfortable. They are hard and a bit lumpy in places but then you can always have a siesta by the pools or on the beach.

The highlight for us as a family this year was meeting some lovely guests, including a German couple whom we met last year, an English couple from last year, a lovely Dutch family and the SAGA Brits or SAGA louts as one of them described themselves as !!!!! But what really made our holiday great especially for the children was the magnificent Animation team. Our children are quiet but fun loving, and they Loved kids club when Milena or Mariana were doing it. It was sometimes impossible to get them to go in the pool or on the beach. instead they wanted to play games and get creative. They also loved the mini disco with whichever member of the team was hosting it. Happy kids equals happy parents. We went to all the shows put on by the animation team. Angelo has a fine team which he manages so well without taking himself too seriously. Thank you team for entertaining us and making us all smile all the time with the shows, the games, or just by stopping to chat to the children. You made our holiday fantastic. We were thinking of not having a holiday next year but thanks to Angelo, Mariana, Morana, Mikki, Jimmy, Omayra, Milena and the amazingly brilliant Brandon we will be coming back to the Iberostar place hotel next year for sure.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ALRE443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lincoln
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Great location for this hotel. Easy access to the huge beach and within walking distance along a pathway to the small town of Morro Jable. The hotel is quite spread out so we were pleased we were not too far from the restaurant. Also we booked a seaview...maybe rooms at the back of the hotel would not have such a great view. Various forms of entertainment during the day and evening. The food was plentiful and varied with fresh meats and fish cooked to order. We hired a car from the airport and found beautiful beaches in the area. A great break in the winter sun.

Room Tip: Choose a sea view and if less mobile a room not too far from a lift.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank lincolnpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, February 19, 2014
Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Fuerteventura Palace hotel and are delighted to read that we were able to match your expectations and that you had a “great winter break in the sun”.

Moreover, we thank you for pointing out our location, on the edge of the 25 km long beach of Jandia and near the picturesque town of Morro Jable with its wide array of dining and leisure options within easy reach.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Last but not least, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once more, thank you for making us your choice hotel when visiting Fuerteventura; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed February 13, 2014

Mary booked this for us to get a bit of sun. Couldn't get an apartment so went for the hotel and it was good choice. Room was nice and bed is massive ! Need a bus to get to the other side. Food was really good and the amenities overall were first class. Gym and a a variety of classes and some pool and patio based activities. Staff were generally nice and helpful. 3€15 for a beer and a little more for wine. 3 Iberostar hotels on the one campus, right on the beach. Loads of sun loungers just as well as hotel was at least 90% German guests.

Room Tip: Although about an hour from the airport taking transfers is best option as week spent a day out in h...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Drew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, February 20, 2014
Dear Drew,

Thank you for your lovely review regarding your recent visit to our IBEROSTAR Fuerteventura Palace; we are pleased to read that overall you had an enjoyable stay among us.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Moreover, at IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

We also appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, at IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Once again, thank you for your time; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed February 10, 2014

We booked a basic room for 7 days HB through Travel Republic. Our 3rd floor room was large, dated but comfortable (but no kettle or tea & coffee making facilities) and overlooked the motorway which was quite noisy. The shower in the bathroom soaked the floor. It was a long, long way from Reception or the Restaurant. The hotel is huge and on 8 floors, Car park & reception is on 7th, restaurant on 6th, and you could get directly onto the beach from 3rd. Strangely no lift in reception or near the restaurant so always a lot of walking. The food was quite varied but often lukewarm, chaos ensued in the restaurant with people (mostly German) milling around convinced that you had either pushed in or were impeding their progress. Only spoke to another British couple on the last day! There was on the first day a nice selection of complimentary toiletries but these weren't replaced and we ended up asking for more soap on a couple of occasions as one tiny soap square does not last 2 days - a bit mean I thought. The beach is fantastic for watersports but be prepared for some naked bodies being flaunted (mostly middle aged German men) you can walk to Costa Calma all along the beach (10 miles) you can also walk across the island to Play de cofete (10 miles)

Room Tip: Avoid rooms facing the motorway as quite noisy
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JoolsJ101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, February 12, 2014
Dear Guest,

Although we regret reading that your stay at our IBEROSTAR Fuerteventura Palace hotel did not fully live up to your expectations, we thank you for sharing a review on your stay so we can take onboard suggestions in order to improve our services.

We lament hearing your dissatisfaction with the location of your room and not being informed about it immediately as we would have looked for an alternative accommodation for you to fully enjoy your stay among us; for future occasions please do not hesitate to contact our reception for anything we can do to enhance your hotel experience.

On the other hand, we would like to point out that we do not provide kettles or coffee machines in the rooms for “health and safety” reasons; we regret that apparently you were not properly informed at the time of reservation and encourage you for future occasions to contact our call center from where we can offer you a personalized booking guidance and give you all the relevant information so you can choose the destination, hotel and accommodation type that best meets your holiday needs and wishes.

We also took good note of your comment on our buffet and would like to take the opportunity to inform you that trays are usually exposed for a maximum of half an hour and the temperature of the food is constantly checked by our Chefs throughout the service; on the other hand, we are glad to read you satisfaction with the variety of options because at IBEROSTAR we know that travelling includes discovering the local cuisine this is why our talented Chefs prepare on a daily basis a wide variety of typical mouthwatering dishes of the Canary Island as well as the best international delights in order to please all palates.

Last but not least we thank you for mentioning our great location, with breathtaking views over the Ocean and direct access to the beautiful beach of Jandìa.

Once more, thank you for your visit and constructive critics; we hope that you had a pleasant journey back home and are eager to regain your confidence in the near future if you gave us that chance.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 26, 2014

Good position close to beach. Rooms dated and bathrooms very very dated. Our room looked on to the motorway so you can imagine the cars waking you up at 7am. Could hear people walking in their rooms and in the corridors. Screaming children and parents screaming at their screaming children at 7.15am so all in all, rubbish sleep. Beds rock hard.
Food - best buffet hotel food in a long while. Reception staff could do with some customer friendly training! Staff in dining room were really nice and friendly.

Room Tip: Do not accept a room facing the back of the hotel as the road is very noisy. Ask for sea facing roo...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank elainemck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this review, January 28, 2014
Dear Elaine,

First and foremost we do apologize for the less than perfect experience in our IBEROSTAR Fuerteventura Palace hotel, and we thank you for taking the time to share your personal impressions on your recent stay because it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Clearly a basic function in any hotel is to provide a satisfying and comfortable night sleep; we sincerely apologize for the disturbances you experienced during your stay and lament not being informed about it immediately as we would have looked for a solution or offered you a different room in a quieter area of our hotel; for future occasions, we encourage you to contact our reception for anything you may need to fully enjoy your holidays among us.

Moreover, we took good note of your comment on our reception team and passed it to our head of departments for his information; at IBEROSTAR, we strive for excellence in our services and to ensure that all guests feel welcome at all times.

On the other hand, we thank you for pointing out the friendliness of our waiting staff as well as the quality of our buffets; the gastronomy being one of the prime pillars of our company we are very glad to read that this was a positive aspect of your stay and will not fail to congratulate our talented Chefs on your behalf, they will be delighted to know that for you, ours was “the best buffet hotel food in a long while”.

Last but not least, we thank you for pointing out the unbeatable location of our hotel, right on the 25 km long beach of Jandia and within a short car ride to Morro Jable and its wide array of dining and shopping options.

Once more thank you for making us your choice hotel when visiting the area; your constructive remarks will certainly help us to quickly improve the aspects you mentioned; thanks again for the courtesy of your time, we all look forward to welcoming you again in our IBEROSTAR hotels in a not too distant future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Fuerteventura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Fuerteventura Palace

Property: Iberostar Fuerteventura Palace
Address: Las Gaviotas, s/n, 35626 Playa de Jandia, Pajara, Fuerteventura, Spain
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa de Jandia
#2 Luxury Hotel in Playa de Jandia
#2 Top resorts Hotel in Playa de Jandia
#3 Family Hotel in Playa de Jandia
#5 Romantic Hotel in Playa de Jandia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Fuerteventura Palace 4*
Number of rooms: 437
Official Description (provided by the hotel):
The IBEROSTAR Fuerteventura Palace is an All-Inclusive hotel in Fuerteventura and a true oasis of tranquility and relaxation situated in Jandía to the far south of the island. This 4-star, all-inclusive, luxury hotel provides 437 guestrooms as well as a full range of dining options to assure you enjoy the best holiday in Playa de Jandía. Our hotel's sensational triangular layout, facing the sea, creates a unique ambiance. In the middle of it all is an amazing pool area featuring incredible views. In addition, the hotel features the Star Prestige new area for guests over 16, where you can enjoy a wonderful exclusive holiday in Fuerteventura. Star Prestige: Take advantage of the excellent services at this new, exclusive area. Book your room at the Star Prestige new area and get a wealth of benefits: personalised service, refurbished rooms with the best location in the hotel, impressive views of the sea, high-end beds, premium amenities in the room, exclusive pool and sunbathing area with private access, chill-out outdoor terrace with loungers and Balinese beds, open bar serving beverages and fruit all day long, free Wi-Fi, VIP Prestige room to read newspapers, have a drink or watch TV (flat screen), late check-out for free (subject to availability). The Best Location in Playa Jandía. The IBEROSTAR Fuerteventura Palace Hotel boasts a coveted beachfront locale on Playa de Jandía, a splendid, white sand beach stretching 15.5 miles longh. The hotel's ideal location is also a hotspot for water-sports and relaxing under the sun. Maximum Comfort for Travellers. The hotels around Playa de Jandía, the IBEROSTAR Fuerteventura Palace assures the best personalized attention to its guests. Explore the Depths of the Ocean. The IBEROSTAR Fuerteventura Palace Hotel provides a scuba school, which offers diving lessons in a secure and professional environment. The school organises marine excursions perfect for discovering the natural treasures hidden below the crystal clear waters around Fuerteventura. Free premium Wi-Fi. Connect to the Internet with Iberostar for as long as you want. The hotel offers exclusive free premium Wi-Fi to all guests. You will enjoy the best connection – 3.5Mb in up to three devices – to make the most of your holiday. ... more   less 
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Also Known As:
Iberostar Fuerteventura Palace Hotel Playa De Jandia
Iberostar Playa De Jandia
Iberostar Hotel Palace Fuerteventura
Iberostar Fuerteventura Palace Playa De Jandia

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