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“good Iberostar Hotel”

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Iberostar Fuerteventura Palace
Ranked #2 of 14 Hotels in Playa de Jandia
Certificate of Excellence
Reviewed August 14, 2013

We spend there a nice Beach Vacation Week on fuerteventura and can recommend this good Iberostar Hotel to others. When we made booking, we did not expect anything special, but during the time in the Hotel, we really saw, that they doing there a very friendly Service to the Guests. also the Food - Breakfast Buffet and Dinner - was fresh and nice decorated. Swimmingpool was very clean there. We had a Standard Room and we found that it was in a good average and top clean.

  • Stayed: February 2013, traveled as a couple
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1  Thank FastTravelMouse11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 6, 2013

Always busy sun beds by the pool.Restaurants large with thousands people inside .
Fortunately, I was only there one night.I know that there are people who like that kind of hotels.
There are better ways to spend your vacation.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Iberostar
6  Thank Michel3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Fuerteventura Palace, responded to this reviewResponded August 8, 2013

Dear Guest,
Thank you for your visit to our IBEROSTAR Fuerteventura Palace hotel and for the time you spent to write your impressions on your stay.
We are sorry to hear that our hotel was not of your taste, however it is one of the most appreciated hotels in Fuerteventura, but we understand that in your case maybe you were looking for a more quiet and small complex; we suggest for any upcoming holiday planning that you contact our call center where we can offer you a personalized booking guidance so you can choose from a wide range of hotel types and destinations including our cozy boutique hotels the one that best fits your holiday needs and wishes.
Once again, thank you for your visit; we hope to have the opportunity of serving you again in our IBEROSTAR hotels in the future.
Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

I was not sure what to expect when I booked a holiday at Iberostar Palace. My past three trips were spent at Faro Jandia, and after a disappointing stay my partner and I decided to try out something new.

Overall Iberostar Palace has gotten very good reviews. I agree with most of them. The food is excellent. A lot to choose from and the quality is very good. We went for the "all inclusive" so we got the wine which was included in the deal. It was fine, but nothing too fantastic. The cocktails were pre-made - so if you expect an out of this world piña colada you will be disappointed. It is a piña colada mixture mixed with slush ice! :-( When they do serve a freshly made cocktail like a Mojito, then you either have to pay 3€ (having the all inclusive deal) or double the price if you are not in the all inclusive deal. I find it odd that they serve fantastic food and loose out on their drinks department.

The hotel is located absolutely smack bang on the beach and has a very calm atmosphere even though there are a lot of guests. The pool area is crowded. I am happy that we opted for the V.I.P area which was much quieter. When we checked in, we asked for an upgrade to the Superior room and paid 17€ per night. The room with the sea view which claims to be newly renovated was light and bright.

The few things that surprised me were the lack of electrical outlets, we could only find 2 in our room, where one of them was already taken for the table lamp. There was one in the bathroom.. just not the best place to charge ones iPhone!

The bathroom: hmmm we were not impressed. Outdated and small. We were surprised that there were no bathrobes and no bath slippers. It often had a foul sewer odor. Not pleasant.

The individual air-condition: it did not cool the room down. Even though I repeatedly asked the receptionists to get someone to fix it - nothing was done. Which led me to sleep on the floor and finally on the 3rd night shift the entire bed towards the vents of the air-condition to get some air. When we would step out of our room "3026" in the mornings/afternoons and evenings, it was always cooler outside.. just a bummer when one paid for luxury and comfort.. The receptionists always looked very understanding and jotted down the complaint again and again but nothing happened. There I can say that they really got my blood boiling.. *grrrrsss - sleep wise we were deprived of a proper good night's sleep. A shame. It is a deal breaker.

The pillows: I describe them as long, hard, neck breakers. If you like "your" pillow, then take it with you! We wish we had!
The pool towels: you need to deposit 10€ per towel.
The safe: It costs 16.50€ to rent - and a further 5€ deposit for the safe key
The internet: Again costs €€. That was too ridiculous to drain money into - if you need to go online, walk over to the Ventura shopping mall which is 5 minutes away from the hotel and there is an internet cafe which is very cheap.
Stamps: You can buy them from the kiosk. We bought some stamps called "Easy Post" from one of the shops in town and they didn't accept them in the hotel's post box.

Chema, Marcos and many of the waiting staff, the chefs, the maids are speedy, efficient, polite and keep everything moving smoothly. Hats off to them!

The Piano bar is a dark room with a piano which is not used! what a shame!

The entertainment... The sound was often too loud and distorting in the entertainment hall. The outdoor evening entertainment were either a duo performing with backing tracks accompanied by an electric guitar or a young lady with bad karaoke playback tracks. Nothing to send fan mail over. Why not turn off the music and just enjoy the sea waves!?

Room Tip: Stay away from the rooms that are close to the elevators! Use the stairs - faster to go around the...
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  • Stayed: July 2013, traveled as a couple
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7  Thank Soomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

This is probably the best hotel we have visited the food and quality of wine was great lovely staff and the entertainment was outstanding location superb I also went diving with jandia divers from the hotel and was very impressed

Room Tip: Over the pool
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  • Stayed: March 2013, traveled as a couple
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5  Thank grayandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

If you love a sandy beach this is probably the best hotel in Fuerteventura. We did check so many hotels but this one has a perfect see view rooms and a very nice access to the beach which is relatively large. The town is just 10 min walk. It is not a party town at all. For people who don’t like noisy holidays this is a perfect place to be and you don’t feel isolated.
Hotel is very clean and relatively calm. The majority of guests were Germans, but that wasn’t a problem for us. Staff spoke English. We had some little issue on arrival. The key of an occupied room was issued, but that was sorted out quickly and apologising.

  • Stayed: April 2013, traveled with family
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7  Thank Ta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

Went there for a week on the last week of March.Amazing speed check in ever seen.Staff of a great kindness.Reactivity to all problems within short time.An amazing top seaview from the pool area .Lovely hotel with a part built along the rocks that you can see in the corridors.Allaround animation, life ballroom music three days a week.Good an various buffets.Curiously quality of breakfast is not the same all week long.So we naturally saw that the rooms need a general paint refresh as the bathrooms do ,but we were not troubled by this at all.Cleaning was good but not of linear quality.We recommend this hotel.
You are one hour from airport ,bus to jandia at the hotel ,that is in fact a private area of Iberostar with three buildings.Sea at the bottom of the hotel.Walk to Jandia by beach 40 minutes,by pedestrian route 20 minutes.Quiet hotel to rest.

Room Tip: no room with numbers 1001 (ground level)
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  • Stayed: March 2013, traveled as a couple
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5  Thank rogerStrasbourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

My wife and I,daughter and some friends have just returned from our personal fourth stay,the first for our friends,at the Iberostar Fuerteventura Palace.Once again we found it to be a fantastic hotel.The staff are still extremely friendly and go out of their way to be of excellent service and gave us our usual Cava and Fruit Juice on arrival.
The food seems to get better each time we go with so much choice of different offerings both for breakfast and dinner it is difficult not to overeat.
The restaurant staff are super from the chefs on the servery to the ladies and gentlemen clearing the tables and resetting them.
We again booked sea view rooms which were excellent value if only for the view of the beach and were kept clean and tidy by the superb cleaning staff.
This hotel is in an idyllic location by the beach with a 2min walk down the pathway to the traffic free promenade linking the Iberostar complexes to the town of Morro Jable without having to cross any roads.

Room Tip: Any sea view room will give an unrivalled view of the beach and sea.
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  • Stayed: March 2013, traveled with friends
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5  Thank mickrobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Fuerteventura Palace

Address: Las Gaviotas, s/n, 35626 Playa de Jandia, Pajara, Fuerteventura, Spain
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa de Jandia
#2 Top resorts Hotel in Playa de Jandia
#2 On the Beach Hotel in Playa de Jandia
#3 Family Hotel in Playa de Jandia
#5 Romantic Hotel in Playa de Jandia
Price Range: $204 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Fuerteventura Palace 4*
Number of rooms: 437
Official Description (provided by the hotel):
NOTE: The hotel will be closed from 1 November 2017 to May 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologise for any inconvenience. The IBEROSTAR Fuerteventura Palace hotel is an excellent choice to spend a few days packed with culinary delights, rest, relaxation, and sports on the island of Fuerteventura. Its location next to the immense beach of Jandia - which is 25 kilometres long - is undoubtedly privileged and is an invitation to tour all of the points of interest and most famous beaches in Fuerteventura. The Fuerteventura Palace hotel offers comfortable, refurbished rooms and suites as well as a restaurant with show cooking, three bars, SPA Sensations with a thermal circuit and body treatments, a solarium with sea views, entertainment for , free premium Wi-Fi, four pools, all inclusive, fitness room, meeting rooms, golf courses nearby and many more services and facilities and Star Prestige services. ... more   less 
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Also Known As:
Iberostar Fuerteventura Palace Hotel Playa De Jandia
Iberostar Playa De Jandia
Iberostar Hotel Palace Fuerteventura
Iberostar Fuerteventura Palace Playa De Jandia

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