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“Total Chill Out”

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Club Jandia Princess Hotel
Ranked #7 of 13 Hotels in Playa de Jandia
Standon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Total Chill Out”
Reviewed October 26, 2013

We booked this holiday 3 weeks before departure, hoping we had made the right choice. We did from the moment we arrived at Hotel. We were really impressed with our room (we opted for adults only double room) we were just about over looking sea but it was very peaceful. The beautiful beach was only a short walk down steps. The pools were all lovely and there was plenty of sunbeds. Food and drinks were very good (only niggle was at times we had to queue for drinks at bars) Entertainment was good most nights. Overall the hotel was spotlessly clean and staff were very friendly and helpful. The Club Jandia Princess has been the best all inclusive Hotel we have been to and most certainly would return.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe R R, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, April 23, 2016
Dear guest,

This will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction.

We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review to Club Jandia Princess online.

We hope that you had a pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (667)
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English first
Essex, England
Level Contributor
143 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed October 25, 2013

This Hotel is set about 100 feet above the beach on the Jandia Peninsula and close to the small town of Esquinzo and about 2 miles from Jandia resort town. This is a rather less developed part of the coastline with superb beaches of sand and excellent swimming. Although the Canaries are renowned for being windy this area is slightly more sheltered and we had relatively calm conditions and seas during our stay. Only downside is that Jandia area is about 75 mins drive from the Airport.
This is not a 5 Star hotel, but probably achieves a general 4 Star rating in most areas. Maybe some previous Reviewers were expecting something more, but that would be unrealistic in my view. A large hotel which is split into two with adults only area on one side and Family section on the other. Five nice swimming pools with the main very large and attractive pool plus childrens pool for general use. Three further smaller pools situated in the Adults area including a screened small Naturist Pool. All grounds are well maintained and attractive.
Adults area guests have silver wrist bands to families blue bands to identify although little difference in entitlements apart from access to Adults only areas.
There is one main large and two smaller restaurants (also used in evening as al a carte). The choice and quality of food was surprisingly good for all three meals of the day - little queuing and plenty of available tables at all times. Plenty of bars situated around the hotel - contrary to previous reviews there were very few queues during our stay and those usually when coffees being ordered. Measures of spirit were generous - I found gin and brandy pretty good, but bottles of white and rose wine quite poor - the wine "on draft" taps was better.
Our room was of reasonable size with good bathroom comprising bath/shower, WC, wash basin, sachets of Bath/shampoo gels and hair dryer. The room had a large balcony with chairs and table. There was a comfortable super king sized bed, flat screen TV, Easy chairs, desk, small fridge, air conditioning and a lot of storage space / wardrobes. Also a room safe (12 Euros for a week). All clean and well maintained.
There was no trouble finding a sun bed in the shade at any time during our stay and pools were very nice and clean. We spent most days on the beach where two sun bed and umbrella can be easily rented at 12 Euros a day.
Germans outnumber other Nationalities in this area and many enjoy being naturist on the beach - not all are aesthetically pleasing !! But you soon get used to it !!

Room Tip: Very few room have a clear sea view (except block 4 (family) and block 8 (Adults), but most seem to...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Niel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe R R, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, April 23, 2016
Dear Guest,

Thank you for your review following your recent stay with us. This will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction, our main commitment is your entire satisfaction and all the staff is focused on that.

Thank you for choosing the Club Jandia Princess to spend your vacations.

We thank you sincerely for choosing the Club Jandía Princess and we wish to have the opportunity to welcome you again in the near future.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2013

Just just got from week stay with Family including 18 month old. Hotel was lovely, very clean and good facilities. Had blue family arm bands and found service was just as good as everyone else, and only difference is you don't get named drink brands. Also segregation around hotel for adults only and families works well as you don't feel uncomfortable if children are a bit noisy.. Kids pool was great, there are no parasols but always found shade in day under pergolas. Found was good and plenty of choice, all restaurants are self service but this just means everything runs quickly rather than wait of service, great with young children. All staff were friendly. Great hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 102_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_R_Alonso, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, October 7, 2016
Dear Guest,

Our guests are the most important component to create the big family that Club Jandia Princess is, we would like to thank you for giving us the opportunity to host you in our hotel and specially to be part of this family.

Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation is relaxing.

We hope that you will continue to give us the pleasure of hosting you when next you are planning your vacation as we look forward to welcoming you again.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 23, 2013

My husband and I stayed here from the 2nd of October until the 9th and hated every single minute of it!! This is DEFINATELY NOT A 5* more like a 3*. The main restaurant was like a school canteen, not enough selection and absolutely no service! We have had holidays in the Caribbean in 4* accommodation that blows this hotel out of the water. We thought all inclusive meant just that...........HOWEVER we had to pay an additional 242 Euros to upgrade to black bands and were informed that we could then have all premium brand drinks BUT when we requested those at the coco loco bar we were informed that we have to pay extra for them!! I asked what other coloured band we had to have to enable us to have a decent drink and was told they didn't have any higher bands................so take heed paying for the black bands makes no difference to the drinks so don't waste your money! The only good thing was the room, really clean and fresh towels every day BUT we were only allowed one litre bottle of water every 3 days in our room. Thomson Thomson Thomson please don't mislead your loyal customers into believing this a platinum hotel because its obvious that none of your staff have ever stayed there! We have several holidays a year with yourselves but we will be booking with a more honest reliable company from now on!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank sharon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_R_Alonso, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, December 12, 2016
Dear Mrs Sharon T,

Thank you for taking the time to write a review about your recent stay with us; we take all comments, both positive and negative, very seriously, as we constantly strive to achieve the utmost level of guest satisfaction.

We were of course most concerned to read your review about your disappointments. We always try our very best to make our guests’ stay as comfortable and pleasant as possible, so we regret that we did not succeed on this occasion. About the all inclusive it is only related to drinks but only local. All inclusive Premium means a better quality of international drinks. Once you upgrade in the hotel you normally receive a list with all new drinks incluided. We are a 4 Star hotel. Thomson define us as a 5 T. According to the scores brittish guests have been giving us.

Please accept our sincere apologies for the inconveniences caused in this respect and we hope that despite of these issues, we will be able to welcome you back under other circumstances.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
Level Contributor
192 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 21, 2013 via mobile

Just back from a holiday here.
Overall really enjoyed the trip.
Queue for check was awful and sometimes at peak times the bar could have done with another pair of hands.
However, the staff were friendly, polite and efficient.
I've had slightly better food in other Thomson platinum resorts and definitely had better reps who were available everyday from 9-1 and 5-8 except for most days and if you did find them you'd have to find them later as they'd be busy!
The restaurants had lovely salads every day and the wine and spirits lovely although I didn't rate the cocktails from the machine.
The pool was not too cold and the sea was warm. About an hour along the beach at a nice strolling pace and you'll be in the resort centre.
Was worried before I left that we didn't book the adult area. However we were glad we didn't 't as the adult areas seemed busier with smaller pools. Our pool in the family zone was bigger, quieter, warmer and had shaded areas and plenty of sun beds.
Would go again but I'd be prepared for the long check in and not needing anything from Thomson reps.

Stayed October 2013, traveled as a couple
Helpful?
3 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe R R, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, April 23, 2016
Dear guest,

This will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction.

We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review to Club Jandia Princess online.

We hope that you had a pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 21, 2013

Firstly, can i just say this place is a hidden gem. Please do not take any notice of people who rate this hotel 1 or 2/5 because its just not true.
I stayed here last November & I'm going back this November. You do not go back to somewhere that is no good, this place is great.
Food was good, served all day everyday. snacks all through the day & numerous bars to visit. You can actually do a mini pub crawl it's great.
Rooms are spacious and very clean and modern. everything you need.
pool is clean & tidy lots space between sun beds too.
Beer is estrella, nice 5% spanish larger.
One last note. The best time to get go to this hotel is out of season. You can get a cracking deal paying around £500 all inclusive is exceptional value. When its high season & £700 - £1000 each per wk then I wouldn't pay that to stay here. At the right price it's a cracking little escape......

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andylee12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe R R, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, April 23, 2016
Dear Guest,

Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation is relaxing.

Our guests are the most important component to create the big family that Club Jandia Princess is, we would like to thank you for giving us the opportunity to host you in our hotel and specially to be part of this family.

Once again, thank you very much for your kind words. We look forward to welcoming you back to Club Jandia Princess, hopefully soon.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

The hotel itself is ok, but not 4 or 5 star standard.
No parasols around the pool
No kettle or tea/coffee in rooms, one bottle of water provided for the week, tv mostly German chanels....
Food at best was ok, say half of the time time, the rest of the time, in particular lunch time, it was very poor quality.
The drinks are the usual cheap stuff. The service was poor, some staff were ok, just about, the majority I found to be miserable and on occasions quite rude.
some of the entertainment was absolutely dismal.
the place has no ambiance or holiday atmosphere, no style or quality, I wouldn`t come back here for a week if was offered to me for free, seriously.
there is nothing around the area if you want to have a walk around and explore, so there is no escape!
the beach was nice, if you don`t mind the nudists letting it all hang out!
not what i call a holiday...definately wouldn`t recommend it..and certainly would not come back.

Room Tip: the rooms over looking the beach
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tony f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_R_Alonso, Director de Relaciones Públicas at Club Jandia Princess Hotel, responded to this review, January 31, 2017
Dear mr Tony F,,

Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.

We take note of your comments. Your feedback constantly helps us in improving our standards and the service to our guests. Information it is very important. Everything we do it is in the brochure. If someone have a question just let us now and we will expain and answer all tyour questions.

We look forward to having another chance to welcome you back, under more favourable circumstances.

Kind Regards
The Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Jandia Princess Hotel

Property: Club Jandia Princess Hotel
Address: Gran Canaria, 11 | Urb. Butihondo, 35626 Playa de Jandia, Pajara, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Jandia Peninsula > Pajara > Playa de Jandia
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Playa de Jandia
#5 Family Hotel in Playa de Jandia
#6 On the Beach Hotel in Playa de Jandia
#6 Luxury Hotel in Playa de Jandia
#7 Romantic Hotel in Playa de Jandia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Club Jandia Princess Hotel 4*
Number of rooms: 512
Official Description (provided by the hotel):
The 4 star Club Jandía Princess consists of the exclusive areas: one especially for families and the other one for adults only. The all inclusive hotel is located in the south of Fuerteventura, close to the resorts Jandía (4,5 km) and Morro Jable (6,5 km). The Club Jandía Princess in the urbanization Esquinzo is situated above Esquinzo beach, which can be reached via steps or a path. The main restaurant Antigua offers buffet-style breakfast and lunch with live cooking. The La Choza restaurant (with terrace and grill) serves buffet-style lunch. Furthermore guests have the possibility to enjoy one free à-la-carte-dinner per week at the restaurant "El Lager". The "La Choza" also offers an à-la-carte-dinner, which is included once a week for guests of the adults-only area. Both restaurants provide a separate area for adults. The Club Jandía Princess has 6 bars, including lobby bar, pool bars, sports bar, disco bar and a chill out bar in the adults only zone of the hotel. There is a total of 6 outdoor pools at the Club Jandía Princess: 3 in the family area (including a kids pool) and 3 in the adults area (Chill-Out-Pool, Relax-Pool, Nudisten-Pool). Balinese beds offering sea view are located close to the main pool and may be rented for a fee (incl. cava, water, fruits). For the little guests the family area provides Mini-Club, Mini-Disco and a small farm with animals and vegetable patch. The entertainment team offers activities such as: aerobics, aqua gym, beach-volleyball, beach-soccer, darts and archery. The Club Jandía Princess has a total of 512 renovated and refurbished rooms and suites. Standard features include air conditioning, minibar-fridge, satellite tv (flatscreen), balcony or terrace and hairdryer and amenities in the bathroom. WI-FI (€) is available throughout the entire hotel. ... more   less 
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Also Known As:
Jandia Princess
Hotel Club Jandia Princess
Hotel Jandia Princess
Club Jandia Princess Hotel Playa De Jandia, Fuerteventura

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