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“Splash park for big kids only as Health and Safety gone mad!!”

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Atlantica Porto Bello Beach
Ranked #10 of 39 Hotels in Kardamena
Certificate of Excellence
Fleet
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Splash park for big kids only as Health and Safety gone mad!!”
Reviewed June 11, 2014

We were attracted to this hotel for the splash world flumes and slides as we have children who love them. Unfortunately, even though the older kids in our group (who were the ones wanting to use these facilities and the reason for booking this hotel), met with the minimum height requirements - they were told that they were too LIGHT to ride on the inflatable rings! They were not allowed to ride on the 'donuts' in case they fell through as they were too thin?! Well, why not add a mesh cover to those inflatable rings to prevent that from happening?! It was health and safety gone mad! The kids were being accompanied and supervised by us, their parents and there were lifeguards present, but all three older children (10yrs, 8yrs and 7yrs) were only allowed on the toddler slides - and on those same donuts on the lazy river. On the other end of the scale, the hotel pool had no lifeguards at all, something which I thought would have been standard.

We did enjoy the hotel and beach and the standard of cleanliness was high, the staff were friendly and helpful and the food was good. If we go back we'll make sure to feed the kids up on a few more all inclusive holidays so that they meet the none specific and none existent weight requirements for riding on flume inflatables!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J9EHO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 16, 2014
Dear Guest,

Thank you for taking the time to share a review!

Seems very clear that the hotel itself was indeed suitable, as of course we strive in our best efforts to offer the best to our guests always.

We are saddened that it seems you did not have an enjoyable visit to Aquatica Waterpark.
The fact is that our lifeguards are experienced enough to decide if the child is tall/heavy enough to use the slides.
I am really sorry if you felt disappointed, but please understand that we cannot risk any accident happens. The safety of all the children is our priority.

Thank you once more for your kind words regarding your stay at Atlantica Porto Bello Beach and we are looking forward to seeing you again in the near future.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach
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Suffolk
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2014

We have just returned from a 7 night stay and found the overall standard equal and above to most four star hotels we have stayed in over the years.
Lets get the negative points out of the way: (These are in my opinion just constructive criticism and did not cause any problems during our stay)
Lack of evening entertainment , there was some laid on by the team, but our party did not want to walk down the site, sit on hard concrete seats, with NO BAR and then when you walked back to the reception you would be lucky to get a seat on the terrace or reception. It is about time the hotel looked at this issue.

The rooms (ours were on the ground floor over looking the rear) were nice and quiet, the view was spoilt by the hedge and the weeds in the in the floor beds outside the rear door.
The mattress was very hard and after a few nights spoilt a good nights sleep. The shower heads in all three rooms would not stay up and stay straight
Lastly we paid 25 euro for a safe and had to carry round a key all week,( most hotels have a combination lock you can set yourself) and the safe in all three rooms were not bolted down to anything thing and could be lifted out of the room at any time.

Now the plus side:
All the staff were very friendly and could not do enough to make sure you enjoy your stay. The girls at the pool bar and main bars deserve a special mention, they always had a smile and did there best to reduce the queues as quickly as possible.

The cleaners worked very hard all day to keep the grounds, public areas, and rooms very clean.

The restaurant staff were very helpful and friendly, we needed a table for 7 and they always made sure we did not have to wait more than a couple of minutes ant any time. The food was better than I expected after reading previous reviews, there was a good choice of breads, meat, salads, veg, pasta and the deserts were well presented and quite tasty. The pizza man made of the best pizzas we have tasted.

The entertainment team worked very hard to provide entertainment with out being pushy, the are being hampered in providing a top quality programme but lack of investment and foresight by the hotel owners.
To sum up we all had a very enjoyable holiday and would go to back to this hotel if every we came back to Koss and would recommend it to friends and family.

Room Tip: Ask for a high room for better views
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank keith49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 16, 2014
Dear Guest,

Thank you very much for your honest review.

I really appreciate all your suggestions and we are already working on improvements.

It gives me great pleasure to know that you had a wonderful experience with us.We pride ourselves on our service here at Atlantica Porto Bello Beach and I am delighted to hear that we made you feel comfortable and welcome.

I will be sure to pass on your kind words to all the team here, especially our main and pool bars girls.

Thank you for recommending our hotel to your friends and we are looking forward to seeing you in the near future!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach
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Cheshire
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 9, 2014

I stayed at this hotel at the half term holidays at the end of May/early June 14 for 11 nights with my husband and 10 year old daughter. This review will compare to other 4 star inclusinve hotels I have stayed at - at the same time of year and paid a similar price.
This hotel is a 15 min transfer from Kos airport and has many positive featrues - really good staff service everyone is friendly and tries hard to accommodate your requirements as best they can. The gardens and communal areas are well kept and very clean. The hotel is situated on a really lovely sandy beach - which is spotlessly clean and there are plenty of sunbeds and umberellas for everyone. The sea is shallow and you can walk into it for ages and only get up to your waist - it's ideal for young children. The hotel provides free pedalos and canoes at the beach for hotel guests use - these are great fun and were always available. There are also water sports that you can pay for ie. paragliding /Jetskis etc.
At the front of the hotel is the new watepark - which is about a 5 min walk away. As the waterpark is brand new it is spotlessly clean and there are loads of free chairs and parasols available. There are 6 slides and a lazy river for you to try (although the park is not quite as big as I expected). For the youjnger children there is a splash park area.The big slides are aimed at older children (at least 10 yrs) and whilst my 10 yr old daughter went on some of the slides a couple of them did seem too big and too fast for her. Having said that the life guards are very well trained and are very quick to blow their whistle if there are any problems and deal with any incidents immediately and efficiently. You need to pay for any drinks that you have here as it is not part of the all inclusinve deal - but you won't spend a day here - it's not big enough - you will only probably stay an hour or so.
Rooms - are OK - on the plus side - ours was pretty big with 2 balconies and loads of storage space for our clothes and stuff. Down side is that the bathroom is a bit small with a shower over the bath and this is a bit hit and miss - Ok but not great. Also, I found that as our room faced the early morning sun the curtains didn't have blackout blinds - so if the sun was shining - the room was pretty bright very early in the morinigs. Safety deposti box is 35 euros for 2 weeks. Rooms a bit dated - no luxury feel but adequate.
Dining - really lovely food - always a good choice and plenty of variety - breakfast especially good - pancakes etc, although egg cups for the boiled eggs would have been useful. Dining room in the evening opens at 7.00pm - which always seemed really busy - it's a pity the dining room doesn't have a specific kids corner for their food - that has a food counter at the correct height level as the little children seemd to struggle with seeing and getting their dinner.
We had problems with the free WiFi at the hotel - it was really erractc - some days OK other not working so be aware of this - you couldn't always get on line when you wanted to.
The hotel is situated about 10 - 15 mins drive fom Kardemena - about a 30 min walk away. The hotel provides a courtesy bus to Kardemena a few times in the day and at 7.00, 8.00 and 9.00pm at night. Kardamena is Ok - few shops and bars/restuarants etc - nothing exceptional but pleasant enough to visit.
We had a pleasant time here - if I am honest we were a bit diasppointed with some aspects of the hotel - pool area got really crowded and the rooms weren't anyghing special - but the food was surprisingly good and the beach area was absolutley lovely.
I would recommend this hotel - but compared to some others I have stayed at at the same time of year - for the money it's not fantastic - but it is above average. Weather wise we had 2 /3 cloudy days out of our 12 days and had a relaxing and pleasant stay.

Room Tip: Choose a higher up room for a view and ask for a larger room with 2 balconies if available
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LovelyTuscany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 11, 2014
Dear Guest,

Thank you very much for choosing our hotel for your recent stay in Kos and for dedicating part of your precious time to review your experience.

Thank you for all the suggestions- the Guests' comments are very important to us.
We read them very carefully, aiming to a constant enhancement of our services.

We are really glad that you had a relaxing and pleasant stay at Atlantica Porto Bello Beach.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach.
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Sheffield, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 7, 2014

This is a great 4* hotel. We had 2 weeks here which spanned the May half term week and 1 in term time, so we experienced it at it quietest and busiest.
If you’re about to fly out here, the plane does go directly over the hotel so if you’re on the right-hand side of the plane look down as you come into land – you’ll probably catch sight of the waterpark!
We had a family garden room which was the most spacious room we have stopped in to date. With 2 wardrobes, 2 balconies and a little sofa we were comfortable. On arrival (late night flight) we had 4bottles of water and sandwiches in the fridge. The porter takes the suitcases to the room on the buggy and you can walk (it’s not a large resort). The beds are hard, but to be honest after a few nights of getting used to this we had no trouble sleeping in this quiet hotel. The room was clean, looked freshly decorated, sheets were lovely and thick and towels fluffy. We did ask at reception for a plug for the bath (1 isn’t provided) and this was delivered to our door in 10mins – brilliant. Our room was to the rear of the hotel, overlooking gardens/reception and had a sea view.
The hotel is based on a slope. At the beach there are Kayaks and Pedalos which are free of charge for ½hour per day. The sea is brilliant – very shallow and you can walk out for approx 100m and it’s only chest deep. Loads of fish to see – bring your snorkel and goggles! The sand is soft so good for building sandcastles etc!! The beach bar is of a good size and had ice-cream.
The main hotel pool is sea water – which was brilliant for me to teach out 4yr old to swim in as it’s just so buoyant. The kids did wear goggles and snorkels in this pool, as some days it was particularly salty. When the hotel is in term time loads of sunbeds are available up until 10.30am. During half term people reserved sunbeds before 8am! If you don’t want to join the crazy sunbed reservers, head to the beach and you’ll get a sunbed there anytime! As well as the usual drinks the kids will find cake and cookies here at this bar to help themselves to! There are 2 ladies on the pool bar who work really hard and are always pleasant and polite.
The main restaurant has a good selection of hot and cold food, with the “pizza man” being there every lunch and dinner time. He makes a fab pizza! There is a great selection of breads, olives, salad, fruit, fish, meats veg (even sprouts, cauli, peas and sweetcorn appear) The staff here are always polite and helpful, clearing away quickly. At its busiest you may not find a clean table – but go and find a table that seats your party size, and simply ask one of the staff and they will set it up for you as quick as they can. There are all the drinks on pump here – with decanters on hand so you can fill them up with half a litre of wine and water for the table. There’s also a “bar man” who looks after this area at dinner time and is on hand for all those people who cannot pull half a beer and end up with full froth- funny!
The Italian and Greek restaurants. To book there is a hand written sheet at the end of reception, simply write your name and party size on here 1 day before you wish to go and you’re booked in, I. love the simplicity of this! I enjoyed the Italian, it is buffet but they do a really tasty gnocchi, a good chicken chasseur and a tasty pork dish. One day we were late back from our Volcano Trip and were booked into the Italian – there was no pizza left on the hot stand, but the staff were very helpful and made us our own pizza for the table. Can’t fault them!
Mini-disco and entertainment. The staff here work really hard, are always smiling, laughing and polite. They seem to all get along really well and enjoy their work which comes across when they’re doing the disco and singing at night. The entertainment is mainly singing shows and quizzes, which are all entertaining. This finishes by 10.30pm. The mini disco is situated by the top of the hotel, and has no bar. It is no problem to take a carafe of wine up with you from the restaurant, or a cocktail from the bar. The main issue for me was that there was nowhere to safely leave your empty glass. We took our empties back to the room and the main moved them daily! It can be cool and windy up in the entertainment area so take a few cardigans.
The water park is simply brilliant. It is situated at the top of the hotel away from the beach. There are plenty of chairs here which tilt back for sunbathing. Kids have to be 1.2m tall and then they go on all rides (some with an adult). Although I (female) couldn’t go on the blue/white checked slide with my 7r old as we were not heavy enough and the lifeguard didn’t want us to go down. I prefer them to air on the side of caution and obviously liked not been heavy enough LOL, so this is a dad’s ride! On our very last day our daughter was turned away from 2 rides as they implemented a 10yrs and 12 yrs rule. Not sure if this was a lifeguard decision or a management decision. But the slides with the new age restrictions were 2 of the slower ones so it didn’t make sense. I loved the “sink plughole” ride – it’s brill. The little water park is perfect for toddlers, our 4yr old loved it. The guards here are over-cautious, and implement standard rules such as “don’t run” but remember it’s new to the hotel and they’re just a little health and safety crazy at present. A chap broke his leg while we were there which goes some way to explaining why staff are over-cautious. Good in some ways!
Kardemena is accessible by turning right at the hotel drive at the top by the water park. There are free hotel buses but it is walkable. It’s also a good running route for early morning runners. It’s about 5K return trip, a little further if you run into Kardemena itself. There are a wide variety of bars and restaurants here as well as shops selling niknacks and clothes etc – better than I had thought.
Trips – we did the Volcano Trip. It’s a boat ride over to the Island of Nisyros and then coach tour up the volcano which is very informative and educational too. Our guide was brilliant. You also get free time so can have lunch here where in one of the Tavernas or take a packed lunch from the hotel. It was an expensive trip at 50Euros per adult and 25 per child. The boat trip back over to Kos at the end of the day however was horrendous. The boat dipped and rocked so much that I really thought an accident was going to occur. Apparently it is usually quite rocky between the Islands but the weather turned when we were there and it was extremely windy and raining and made for a really bad crossing. The staff on the boat were moving people to the indoor area, paying particular attention to people with babies and children. Check the forecast before you go and if you’re seasick avoid this trip!

Room Tip: Garden Family rooms are spacious with 2 balconies
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GingerWazak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 8, 2014
Dear Guest,

Thank you for your kind words!

It's great to know that you enjoyed our spacious and well stocked suites, and that you found time to enjoy our resort amenities.

Thank you also for mentioning our fantastic team members - we're very proud to have such a friendly and dedicated team.

We can't wait to see you back at Atlantica Porto Bello Beach for your next holiday!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 5, 2014 via mobile

What a Fabulous holiday! Highly recommend to anyone looking for an all inclusive break and only a 10/15 minute airport transfer.
Facilities/staff/food/drinks/entertainment for families (like us) are wonderful.
Equally, others such as couples would not find this 'family' hotel too over run with kids as there's so much to do for everyone day and night. When the kids were being entertained, we found it relaxing and enjoyed the peace ;)
Thank you Porto Bello Beach. Will certainly recommend you to family and friends.

Stayed May 2014
Helpful?
3 Thank Cheapbird1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 8, 2014
Dear Guest,

Thank you very much for taking the time to provide the feedback, and for recommending our hotel.

It is wonderful to know that all your family enjoyed the stay with us and we really hope to see you all again next summer!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedworth
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 4, 2014

fabulous staff. Nothing too much trouble. They all work very long days and 7 days per week, but still smile and chat. Food very good and excellent desserts at every sitting. You certainly will not go Hungary. Can't wait to go back there.

Room Tip: The rooms with a garden view are very peaceful.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 8, 2014
Dear Anita,

Thank you very much for your positive review.

Our working team will be delighted to read your comments.

It was our pleasure to host you at Atlantica Porto Bello Beach!

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 2, 2014

Just returned from one weeks holiday along with husband, daughter and two grandsons - could have done with a few more days. Our room (double) was spacious enough and comfortable with 'distant' seaviews and spotlessly clean. Daughter and grandsons room was at ground level and although a little dark, no complaints. The staff are very friendly and helpful and work hard to ensure you enjoy your stay. Food was very good with lots of variety and, although a little repetitive, plenty of choice made sure no-one went hungry. Already planning next years visit!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortoBelloHotels, Manager at Atlantica Porto Bello Beach, responded to this review, June 3, 2014
Dear Guest,

Thank you very much for your kind review.

I am really glad that all your family enjoyed your stay at Atlantica Porto Bello Beach!

On behalf of our working team I would like to thank you for your kind words and we are all looking forward to seeing you again next summer.

Yours sincerely,

The Hotel Management.
Atlantica Porto Bello Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantica Porto Bello Beach

Property: Atlantica Porto Bello Beach
Address: Kardamena 85302, Greece
Location: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Kardamena
#7 On the Beach Hotel in Kardamena
#8 Luxury Hotel in Kardamena
#11 Romantic Hotel in Kardamena
#12 Family Hotel in Kardamena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantica Porto Bello Beach 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Atlantica Hotel Kardamena
Atlantica Hotel Porto Bello Beach
Atlantica Porto Bello Beach Kos/Kardamena

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