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Reviewed 4 weeks ago via mobile

Food fantastic
Beach hopper fantastic
Snack bar at beach and beach bar brilliant
Views amazing
Restaurant staff brilliant
Reception staff excellent
Crepiere and staff brilliant
Outside area waiting staff very poor

In fairness the majority of criticisms of this hotel are nothing the hotel can do much about, for instance as this is a family hotel you expect a lot of children. What we didn't expect was that a percentage of the parents would allow their children to run riot and have no control. For example a child kicked a football on to a table and smashed all the glasses. The parents laughed.
We actually felt sorry for some of the entertainment acts who had kids running past as they were trying to perform.
The bar area is just too small and at times struggles with the number of people waiting.
Please don't visit if you have health problems as it is so hilly. We had to ask to change rooms as I couldn't manage the hills after having 3 heart attacks and a heart operation (again not the hotels fault) the way this was handled was fantastic and could not be faulted.
We are also disappointed with the entertainment and the organisation of it. For example the place where the Greek dancers performed was so small very few people could watch and enjoy it.

The outside area waiting staff seem to have their favourites and don't see the others
We are regular visitors to Mitsis hotels and hate to write anything bad about them. All in all the hotel is excellent. But unfortunately we will not be returning to this one.

Date of stay: May 2019
Trip type: Traveled with family
Thank MartinL605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager2018, Γενικός Διευθυντής at Mitsis Family Village Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Martin,
Thank you very much for taking the time to share your amazing feedback here on Trip Advisor and for highly recommending the Mitsis Family Village after your recent visit. I am delighted to read that you had such a relaxing stay and enjoyed the atmosphere, the amazing views, the excellent Service by all our staff and the so varied and Tasty Food. I am sorry to hear that there are things for which we cannot do much but would prevent you of comming back but we still hope to have the pleasure to welcome you back again. We wish you all the best and we are always at your disposal for anything you need anytime.

Best Regards,
Antonios Pizanias
G.Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We have just returned from a weeks stay at Mitsis Family Village and it was a fantastic week away. We have a shared pool double room which had access to the pool via a set of ladders and had a magnificent sea view. Our room was clean, spacious and bright and airy. The mini bar was a lovely touch which was filled every other day without fail. The hotel itself if set within a large complex on a steep hill. The views were just incredible. The pool was lovely, plenty of sunbeds with the regular entertainment. The entertainment staff were lovely and hard working, in particular samantha who was always around chatting to guests making sure we were ok. We looked forward to her daily chats and is a credit to the hotel. Food was fabulous plenty of choice. You have access to the beach down the hill with outstanding all inclusive food. We were so shocked you got offered such good snacks. The pork gyros were to die for along with the made to order burgers! Drinks were plentiful and lovely cocktails. If you dont want the slush versions the beach bar lady and main bar staff will prepare any cocktail for you.The staff in the hotel are outstanding and cant do enough for you. We had an issue with the bed being too hard for our personal taste and within half an hour a comfy mattress topper and extra pillows were put into our room! We didn't mind the wall back from the beach and didn't think it was too difficult but on occasions took the free train back up from the beach. On our last night there was a fantastic opera act around the pool and they were amazing. We didn't watch any of the shows in the amphitheatre as we preferred the laid back atmosphere around the pool where normally a singer was playing. We made use of the water park which consisted of 2 adult slides and 1 child slide. Unfortunately only one adult slide was working but we understood these things happen. Overall we really cannot fault this place and had a wonderful holiday. It was fantastic value for money! We are already looking at returning! Thank you mitsis family village!

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager2018, Γενικός Διευθυντής at Mitsis Family Village Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Michelle,
Thank you very much for your visit, your high rating and your excellent review about the Mitsis Family Village. We are all very happy to hear that you had such an amazing holiday here with us and to see you reccomending us to the world. It feels great to hear our guests confirming that the good reputation we have is product of constant hard work and Training. I am glad our staff in all the departments looked after you so well and that you enjoyed our rooms, the views, the clenliness and the varied and tasty food.
I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime.

Best Regards,
Antonios Pizanias
G.Manager

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Reviewed 4 weeks ago via mobile

This was our second stay at family Village and will be returning again next year. The staff are all amazing and will do anything to make your stay comfortable. We had requested by email before arriving if possible to have a maisonette at far end with swim up pool, to the left is the mountains and in front is the sea and that's what we got, wow what a view!
On arrival it was later at night but the restaurant was open for arrivals and we also had two trays of nibbles in our room when we got there which was a lovely touch.
We had maisonette 838 which apart from the view was ideal for sunbathing by the pool.
Plenty of choice in the restaurant every day ( not labelled but ask if unsure) with 3 or 4 stations where they grill the food throughout. The waiting guys were very attentive and always available even at the busy times, they work very hard and always smiling and interacting with the kids.
Plenty cocktails to choose from very strong measures if you like that but ask and they will make the drinks to your liking.
We had a lovely girl I'm not sure of her name that worked hard at cleaning the rooms she was lovely so friendly and always smiling.
It's 10 euros in taxi to Kardemena and 40 euros to Kos Town, but there are buses that go from the hotel which cost 1.80 to Kardemena and 3.50 to Kos you can ask at reception for timetables.
The beach also offers lots or watersports and they make there is pizza hut also.
The ice cream and crepe station near the bar is fantastic you can have sweet or savoury ones.
We love the atmosphere here and can't complain, and will look forward to returning next year

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Zomisty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager2018, Γενικός Διευθυντής at Mitsis Family Village Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Zomisty,
Thank you very much for choosing the Mitsis Family Village for your holidays this year and for spending time to write this excellent review about us and our facilities. It makes us all very happy to hear that your room was very spacious and clean, the food so varied and tasty and all the staff so friendly and polite. The team's main target is our guest's ultimate satisfaction and i am glad this was hit in your case. We would be delighted to welcome you back again soon and we are always at your disposal for anything you need anytime.

Best Regards,
Antonios Pizanias
G.Manager

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Reviewed 4 weeks ago via mobile

Just returned form a weeks holiday. Cannot recommend this resort highly enough! Great choice of food and drinks, great service. All the staff were very friendly and attentive to any request. The room was spacious, very clean and the view was fantastic. The animation team worked incredibly hard involving everyone with various activities throughout the day. The evening entertainment was excellent. We will definitely be returning!! Thank you for a great relaxing week.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank MarkD4265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager2018, Γενικός Διευθυντής at Mitsis Family Village Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Mark,
Thank you ever so much for choosing the Mitsis Family Village for your holidays this year and we are all so happy to hear that it all went great during your stay. I am glad to hear that my colleagues welcomed you so warm and looked after you with a smile all the way. That you food our rooms spacious and clean and our food so varied and Tasty. Thank you very much for apreciating and evaluating our efforts, it means a lot to us. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime.

Best Regards,
Antonios Pizanias
G.Manager

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Reviewed 4 weeks ago via mobile

I arrived home last night after 11 nights and when we got home we already wanted to book to come back.

Pros-
Food was amazing and i loved the fact we could try so much new food
Samantha Andrea and eddy were the best animation team we could of asked for honestly they deserve a pay rise how hard they work and they are always so happy.
Dimitri in the restraunts was lovely and remembered our drink order he was always so quick with service
Alot of different country's but everyone speaks english
Food open at 11pm for late night snacks
Bar staff were always willing to experiment and give you what you ask for
Reception staff were so help especially the australian lady forgot her name she was always willing to help
ENTERTAINMENT on the evening was really good we especially loved the singer on a monday and opera on a Tuesday then the pool party one evening was amazing hosted by the animation team
Crepe corner was fab the lady who worked on the mornings was really lovely
The manager was always willing to help and always showed his face amd shook your hands.he even arranged a lift down the hill when i was being lazy and wanted to go to the shop as shop in hotel was shut
Sports bar was amazing not part of all inclusive but was cheap
Room was cleaned well
The views were stunning

Cons
Amphitheatre entertainment was not the best but we loved the hotel entertainment anyway.
Hill was a hard walk but the view is well worth it
Our room was good walk away but managed to do it at 2am and drunk

Honestly we are in our 20s this was our first holiday together it was amazing. THANKS TO ALL THE STAFF FOR MAKING OUR HOLIDAY THE BEST

Date of stay: May 2019
Trip type: Traveled as a couple
Thank 119ryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager2018, Γενικός Διευθυντής at Mitsis Family Village Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you ever so much for spending time to write this excellent review about the Mitsis Family Village after you recent visit. It is a great feeling to hear you praising our ideal location, the high standard of cleanliness, our varied and tasty food and our so much mentioned friendly staff who feel every guest as if he was welcomed in their own home. This is the hospitality we want to offer to all our guests as we feel honored with their choice to spend their holidays with us. I hope we will have the pleasure of welcoming you back again soon and we are always at your disposal for anything you need anytime.

Best Regards,

Antonios Pizanias
G.Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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