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“TRAGEDY!!!!!!!!!!!!!”
Review of Asteras Resort

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Asteras Resort
Ranked #26 of 39 Hotels in Kardamena
Reviewed October 2, 2012

We just came back from holiday in Asteras resort.
I do not know where to start! Want to cry ,how this can be called a 4 * hotel.
In order to gain linen changed after three days I had to ask at the reception, they not change tovels and sheets only be arranged, pathetic food, bland choice, English breakfast every day, from the remnants they prepared salads or some casseroles, flies fly over a plate of food, no fruit, peach's every three days and a few plums,
On the mattress, thin sheet, no protector and some slimy blankets.
Just an empty bar, everyone in the own house probably has a bigger choice.
Even the water in the bottle its no free,you have to pay .You get 3 bottles in the refrigerator when you came,thats all.One Polish receptionist courteous and helpful, and Jorgos bartender, .When I composed to a Greek receptionist complaints outright with me arguing that such European standards are where anywhere whether in Europe or the Caribbean, tajlandji not experienced it!! wrote this so to save you money Dear reader, because all the people with which I spoke in the hotel complained, even book claims have a uprooted cards !!

Room Tip: Save you money!!!!!don't go to Asteras!!!!!!!!
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  • Stayed: October 2012, traveled with family
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6  Thank Jolanda2128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.

Dear Jolanda2128,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negative comments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years.It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.
Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asteraresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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109 - 115 of 464 reviews

Reviewed September 17, 2012

My friend and I just recently returned from this hotel, we wanted a hotel close to bars and clubs but not right in the centre and this hotel was perfect, just a short walk along the beach into the town and only 6 euro in a taxi back. One thing is that the All Inclusive bar isn't all inclusive. It shuts at 11 then you have to pay after, and there's only wine beer ouzo and brandy for alcoholic drinks, and all soft drinks. The food wasn't too bad, something ediable each evening and during the day. Met some wonderful people during our visit. The manager who's recently taken over the hotel was left in a bad way as the previous owners had ruined everything and he's doing a great job of picking up the pieces.

We loved the slides and the pool area, great to lounge about and relax during the day. Would probably go back in a few years when the manager has got it back up and running again, he has 2 other hotels which are all 4* and he's confident that this will be up to his standards ASAP.

Rooms cleaned daily, not thourghly but it's not disgusting. No tea and coffee making facilities but if you ask reception they will get a kettle for you.

All in all a good hotel going in the right directtion!

Room Tip: Room 115 has a wake up call of a Donkey every morning without fail (won't miss breakfast that wa...
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  • Stayed: September 2012, traveled with friends
    • Value
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2  Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.

Dear honorable costumers of the Asteras Resort,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negative and positive comments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years (from the past).It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.
Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asterasresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

Thank god for the sun . How is this four star ? . Iv never been to a four star complex that don't sell any diet fizzy drinks . So if your kids are hyper on coke and lemonade good luck .Oh and breakfast without toast not really a 4 star request surely . Hairs in the draw with the hair dryer on arrival very nice . 2 star at best .

  • Stayed: September 2012
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1  Thank 124gdtggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

Just back from this hotel. It is very tired and shabby and desperately needs a refab. The food is so-so, though its always best to walk into town for dinner. The pool is the only redeeming feature. The slides keep the children amused for hours but the spiral one is broken and has a nasty ledge near the end which injured us all. Our room was cleaned daily but was pretty basic and cramped with four.
The kids loved the childrens disco and the Italian entertainment. However there is no kids club as advertised.
Wouldnt stay here again

  • Stayed: August 2012, traveled with family
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2  Thank tuddenhamtony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.
Dear Tuddenhamtony ,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negative and positive comments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years.It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to re - visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.
Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asteraresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2012

Stayed at Asteras for a week in June witth my boyfriend - Hotel was very clean, tidy and definatley 4 star standard, arrived very late (1.30am ish) and the Night Porter was very welcoming, helpful and served us drinks and a meal upon our arrival. Room was pristine and clean, fresh sheets and toiletries changed every day. Had an amazing view from our balcony of the sea which was mesmerising and very peaceful. Food was lovely, no complaints there, some abit repetative but just what you would expect for All Inclusive but still loved every single meal time. Chef would come out to be there for anyone who had any questions about the food which I thought was quite nice. Beer and wine was lovely, not watered down like alot of hotels do! Hotel Manager was often around and always welcoming (brought us some shots/drinks on occasions). Bar Staff very friendly! Pool was clean and so was the pool bar area. Very short walk to the beach and 10 min walk into Kardamena village where it had plentiful bars, shops and restuarants, all lovely! Oh and you can use the ATMS there! Apart from the lack of entertainment at the hotel I really cannot fault this place, we had an amazing time and was very sad to leave! We would definatley stay at Asteras again and would recommend it...I will upload pics to show you just how lovely the place really is! Mel & Ben, Milton Keynes.

  • Stayed: June 2012, traveled as a couple
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    • Service
4  Thank mel_lucas31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.

Dear honorable costumers of the Asteras Resort,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negative and positive comments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years (from the past).It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.
Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asterasresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2012

If you like pasta for every meal, beer served in wine glasses mosquitoes sharing your room,disgusting cold coffee,watered down soft drinks,lack of utensils, dilapidated air condition systems and very poorly managed hotel then book this now because you will not be disappointed....
THIS IS THE WORST HOTEL WE HAVE EVER STAYED IN. THE 4 STAR IS A CON 2 STARS IS OVER GENEROUS .....

Room Tip: BUILD YOUR OWN !!!! Avoid room 50 at all cost.It has the most squashed insects on the wall than all...
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  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank shelley d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.
Dear Shelley D ,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negativecomments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years.It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to re - visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.

Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asteraresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2012

My partner and I have just returned from Kos We arrived at this hotel at approx 1:00am to find there were other people already at reception complaining. The rooms were not clean and disgusting and one young woman with a young daughter had to clean her own room so she could go to sleep.

We have a used wine glass still on bedside cabinet green liquid still on our dressing table. The restaurant tables still had uncleared plates and food left on them. There were no receptionists only what we now know was a barman that was trying to cover as they had no staff. The so called manager was just walking around with his head in his hands saying 'Chaos, Chaos' Just like manuel from Fawltey Towers.
Our Garden view was a car park where the delivery lorrys turned up at 6.30 am in the morning.
We stayed one night ON TOP OF OUR BEDS and now the tour operator want about £240 we have paid twice for our holiday to be moved.
I will be suing our tour company and have lots of photos his of this place.
DO NOT GO THERE IT IS A HOLIDAY FROM HELL

AS FOR THE TOUR OPERATOR I WILL NOT PRINT THEIR NAME UNTIL I SUCCESFULLY SUE THEM THEN I WILL PUT OUR COMMENTS ON TRIP ADVISOR.

So that it doesnt ruin anyone elses holiday and wasting hard earned cash if you going to this resort and flying by Small Planet Airlines BE WARNED

  • Stayed: July 2012, traveled as a couple
    • Value
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5  Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AsterasResort, General Manager at Asteras Resort, responded to this reviewResponded June 4, 2013

Answer by New Management Agency of the Asteras Resort Hotel.
Dear Gary W ,
In the name of the new administrative team of Asteras Resort, we feel obligated to honestly thank you for all the provided help of you, which took place in tripadvisor.com, by sharing with us all the negative comments.
Taking seriously into account each one of your claims, a special trained and specifically targeted team has spent a hard working winter in order to value on a better future and finally we are ready to face and effectively solve the total amount of problems from the previous years.It is self explanatory that we always pursue to upgrade our services , so that we will provide our hospitality as a well-defined 4* hotel and cope with the great expectations of the most pretentious future costumer.
In our afford for a guarantee traditional Greek hospitality in a way that only Greek s know how to accord it, as main weapons to achieve our goal will be our qualified human resources as staff of the Hotel and directory team , but also the new designed in house and outdoor spaces of our beautifully venued hotel.
Last but not least, you have an open invitation to meet us personally and moreover, you are kindly requested to re - visit us in order to ascertain that our agency, our crew and our positive mood will best ensure pleasant and carefree vacations for you.

Always at your disposal,

General Manager
Zafiropoulos Alexandros
E-mail: manager@asteraresort.gr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Asteras Resort

Address: Kardamena, Kardamena 853 02, Greece (Formerly Carda Garden Village)
Phone Number:
Location: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Free Parking Restaurant Swimming Pool
Hotel Style:
#16 Luxury Hotel in Kardamena
Price Range: $49 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Asteras Resort 4*
Number of rooms: 108
Official Description (provided by the hotel):
Asteras Resort is located at the northeastern side of Kardamena. The hotel offers 108 recently renovated rooms, a Main Restaurant, two Bars and also water and sports facilities. There are two pools, one for adults and one for children (60cm deep). The nearest shopping center is at Kardamena, a picturesque village, approximately 2km from the hotel, with a small harbor, a variety of small restaurants & taverns as well as a variety of Water sport facilities (Jet ski, Canoe, Wind surfing, Pedals etc.) The airport is about 10minutes away from the hotel by card (approx. 7km) and the island’s capital, Kos, is 30 minutes by car (approx. 25km away).The hotel consists of 9 buildings surrounding the hotel's swimming pools The whole complex lies amidst beautifully landscaped gardens and consists of 108 completely renovated rooms (double and triple rooms ,as well as family rooms) offering garden view. All rooms are equipped with direct dial telephone, air-conditioning, hairdryer, safe deposit box (payable), satellite T.V and all dispose private balcony or terrace. ... more   less 
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Also Known As:
Asteras Resort Kos/Kardamena

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