My partner and I travelled to the Cara Beach Hotel, Kos with Thomson at the end of June 2010 on a half board basis (thank god!)
The Hotel / Pool - The hotel is lovely and clean. Very modern and stylish. A high proportion of guests were German. The pools are clean, but freezing cold. The rooms were a generous size, with an, how can I put it; interesting bathroom concept (I wouldn’t advise if you’re planning on taking your mates) you might see abit more than you bargained for!! See through shower! huumm!! The maids changed our towels daily and made a good job of cleaning the whole room. Sun lounger issues! For some reason people see the need to be absent from their sun lounger and reserve them for the whole day, there is a sign, but like anyone takes any notice!! In my opinion the implementation of this policy should have been maintained by staff. I would have got the towels etc off the sun loungers and made a huge pile for the ignorant idiots to pick up later!!
The Food/ Restaurant
Your mission if you choose to accept it -
Identify your target.
Stalk your target. Don’t let them out of your sight.
Watch over your target whilst eating.
Ask some rude/pointless questions.
Swipe targets plate within 0.01 seconds of target putting your knife and fork down
Swipe targets plate when they are still eating that meal, your choice
Yes, the Restaurant is run like a military operation. They must have one pushy manager! Fair enough you don’t want plates hanging around too long, but I’m sure it wouldn’t be the end of the world if the waitresses didn’t go around stalking guests and watching over them like hawks, its rather off putting when you’re sitting there having a rest from eating and they swipe your plate from right under your nose before you have even finished, but it didn’t just happen once it was all the time, and got quite irritating. I found the question one waitress asked quite intrusive, my partner decided not to have a meal one evening and came down to sit with me and we were promptly greeted by a stern 'Are you not eating anything', well that’s just rude and none of your business!!
Food was laid out in a small buffet style, which consisted of the same food each dinner and night with slight variations on the same food. I was actually quite glad we decided not to pay extra for all inclusive, as it would have been too much of the same thing. The breakfast meal was the only meal with variation. The quality of the food was average.
Reception (If you can call it that)
Well, well, well! Reception. Where do I start, this really let the hotel down. We arrived, like every other guest tired, hungry and irritable. Checked in. Fine. At least they knew how to do that! We were then kept waiting for half an hour, after previously being quoted five minutes for a man to take our bags up to the room. He must have gone to Greek Mainland or something because he never appeared. After the half an hour we informed reception we would do it ourselves, so hungry, tired and irritable we trekked up a steep hill and took our suitcases to the room ourselves. Second encounter, we wanted to hire a buggy from 'Peters' who we both would recommend. So off we went to reception, apparently they didn’t know how to and when to contact 'Peters' to make a booking, no phone number to contact them on, no nothing, even though the bikes and buggies from the company are all lined up outside their hotel!! How ridiculous! There is also an office in their hotel where the company takes its bookings! They didn’t even point this out to us; we discovered it whilst walking past.
Third encounter. This is the one that makes my blood boil and the main reason I have done this review. On departure we were left waiting outside. Our coach pick up advertised on the Thomson board as 6.55. This had not been changed and was 6.40 (Quite bad really!) After standing there for at least half an hour/ forty minutes my boyfriend went to reception to ask if they could contact Thomson to ask where the coach was. It turned out our flight was delayed by three hours. So there was me fing and blinding about Thomson. Spoke to the coach driver and Thomson rep about the delay and it turned out Thomson had rang and faxed Carda Beach Reception to tell them that the flight was delayed and they had not passed it on to us!! I was fuming. We then asked Reception a couple of hours later to check the flight, again met with general arsyness and rude manners they informed us it was a 12.00 flight 15 mins before the time stated before, my boyfriend asked if the coach would be coming at the same time and was snapped at yes the same time I told you before. How rude. The receptionists knowledge and manners were disgusting, not what you would expect from an expensive four star hotel. Another classic - What time does the gym/spa open - I THINK the spa opens at 8. You THINK! You should know, I know in my job if I made vast assumptions and delivered I THINK verdicts on everything I would have a bollocking.
If integral information like flight delays is not passed on, who knows what else could/ would go wrong, it makes me wonder if anything did happen, like a medical emergency would they end up ringing the local take away instead of the ambulance service. Food for thought.
- Official Description (provided by the hotel):
- Welcome to our fantastic world! Defined by inspired, vibrant design, and located along the south coastline of Kos Island. You stay in SENTIDO Carda Beach in comfortable rooms or family rooms - some with a sharing pool. The hotel offers a selection of restaurants as well as fitness and wellness facilities and also has a large, inviting sun terrace with a lovely view of the sea. Use of the aqua park at the adjacent hotel Mikri Poli Kos is free of charge. ... more less
- Reservation Options:
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- Also Known As:
- Carda Beach Kardamena
- Hotel Carda Beach
- Sentido Carda Beach Atlantica Kos/Kardamena