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“Great resort with great service!!!”
Review of Helona Resort

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Helona Resort
Ranked #6 of 39 Hotels in Kardamena
Certificate of Excellence
Berlin, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great resort with great service!!!”
Reviewed June 12, 2013

We stayed 7 nights from May 25th until June 1st with 2 families .
The property still looks brand new and super clean. The check in was very warm and in a friendly greek manner (they love kids!!) The bellboy Andy helped us with his golf car to bring all our luggage to the room which was a bit up the hill and he offered us a lift every time he saw us on property what we think was very attentive and much appreciated.
Our rooms where big and comfy and we got very lucky to be far away from any pool where we had to watch our little kids all the time instead. we never left the property during our stay because there was everythig we needed to relax and enjoy ourseleves. The breakfast restaurant has indoor and outdoor seatings and is like other Hiltons very good. We never tried the buffet restaurant for dinner but can highly recommend the Thalassa Restaurant for a la carte lunch & dinner with a very romantic terrace and amazing ocean view. The service there is outstanding and this is just because of Michaelis and Despina the two waiters who offered PERFECT GUEST SERVICE all the time. anyone should try the cocktails from christina at the pool bar and the burgers from georgis and his beach bistro crew.... very delicious!!
We had to call a doctor for one of the kids after she got hurt at the playground and the Rooms Division Manager arranged everything and was even able to get a pediatrician to come.

We always stay with hilton and this place is perfect for us!! we will be back for sure and want to say thank you to every staff member again!!

Room Tip: if you have smaller kids you better try to stay away from the pools. if not you should definately as...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TimBerlin_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 18, 2013
Dear Guest,

Thank you for your feedback on our hotel. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by all our team members.

We hope we will have the opportunity to welcome you back to the DoubleTree by Hilton Resort Kos-Helona in the near future.

Sincerely,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
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English first
Ipswich, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 11, 2013

Recently stayed at the beginning of June which was my second visit to this hotel.. As has been testified by others the design, layout and staff are exceptional at this hotel and I don't have any complaints. If I'm being picky I too would like to see an improvement in the English speaking TV choices and WIFI is poor and not available in the rooms. The hotel is well located if you want peaceful tranquility but if a bit more stimulation is required a hire car is advisable or I'm told the bus is quiet reliable.

What can't be improved upon is the attentive staff team who are second to none. Of notable mention Dimitris on reception and Tommy are stars.

Book with confidence you will be well looked after.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 12, 2013
Dear Guest,

It is always a pleasure to see Guests returning to our Resort. Thank you for your feedback from your recent stay at the DoubleTree by Hilton Resort Kos Helona. We really appreciate your positive attitude and great comments.

We will be looking forward to seeing you again!

With kind regards,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 10, 2013

Until fairly recently I was a diamond level card holder with Hilton which means I have stayed in a lot of Hiltons.
I booked the Double Tree Hilton in KOS because I wanted a certain standard of accommodation
We arrived late at night and as usual I was tired and kranky.
We checked in and were driven to our room by Tommy the very friendly bell boy.
He showed us in to the room and proceeded to show us how everything worked.
This made an immense difference and right away I felt relaxed.
I then went to the bar and had an ice cold Mythos beer served by a very friendly bar man.
The room was of a very high standard as was the whole hotel, it was absolutely fab.
Now normally you would expect this from a Double Tree Hilton however this is a holiday island and sometimes standards can slip.
This is not the case here in fact quite the opposite, the hotel is actually run like a family owned hotel the staff are very friendly and everyone gives you the impression that nothing is too much trouble for them.
Tommy the bell boy and his colleague Andy were very helpful indeed every day they offered advice and assistance and couldn't do enough for you.
We had a fantastic stay and will be back at this hotel for sure.
Every thing was five star.
I can recommend it without hesitation
Les Gray (Scotland)

Room Tip: I booked a sea view room and it was superb
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Les G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 12, 2013
Dear Guest,
Thank you for your feedback on our hotel. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by all our team members.

We hope we will have the opportunity to welcome you back to the DoubleTree by Hilton Resort Kos-Helona in the near future.

Sincerely,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 2, 2013 via mobile

What a great holiday spent here. It was such a lovely place to spend a week ( wanted to stay longer).
We arrived late so after a short but fun buggy ride to room we chose room service for dinner. This was first of many lovely meals we had at hotel although we never tried buffet. Long queues put us off just a bit.
We had room which shared pool with two others and was perfect for our son who lived in the pool most of the day. Service was great over all but poor girl in bar was run off feet. Could benefit from extra pair of hands especially on the nights the band was in.
Really loved the place and have told them we coming back very soon.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucykittensmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 12, 2013
Dear Guest,

Thank you for taking the time to post your comments about your stay at the DoubleTree by Hilton Resort Kos-Helona. We are very pleased to read that your stay with us was a very pleasant experience and we look forward to welcoming you back again.

Sincerely,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reykjavik, Iceland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2013

A beautiful hotel, with a beautiful pool, and a good beach. Breakfast very good, with a lot of options, and some local greek stuff. Really nice, the only thing I could possibly complain about are the tv-channels, there are a lot of russian, serbian, italian, greek and german channels, so if you speak any of those languages you have plenty of options. But if you speak only english, you only have the option of 4 different news channels and no entertainment-ones.
Another thing, room service was not so good, the bottle opener in the room was broken, and I requested a new one 4 times without success. Everyting else was perfect.
The hotel itself is a bit out of Kardamena, but there is a local bus that runs into the nearest town several times throughout the day; Kardamena, to walk there on the road which is not made for walking people takes about 40 minutes.

  • Stayed May 2013, traveled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellathess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 12, 2013
Dear Guest,

Thank you for taking the time to write about DoubleTree by Hilton ResortKos Helona. We are very pleased that you had an enjoyable stay at our hotel.

We wish you all the best and we look forward to welcoming you back!

With kind regards,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, England, United Kingdom
Level Contributor
76 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 2, 2013

I first visited this hotel last year and had a good experience. This year we came again and booked for a couple of rooms, one with direct access to it’s own pool. I have to say that this visit was even better than last year. Whilst my son and his girlfriend had a normal room they placed us in the “Villa” which is a great property, has it’s own pool and was really special.
The hotel is odd being a Doubletree when there is not much of a Hilton presence in the area but from my experience could easily do justice to being given the full Hilton name.
The best thing has to be the staff that are always friendly and very helpful, in my view this one factor makes a holiday more than anything else. Second on the plus side is the way the hotel is laid out, it is just such a good plan that I wonder why the model has not been copied elsewhere.
A few tips for anyone going, make sure you don’t wait until the last minute for breakfast as it gets busy just before 10am. If you eat in the a la carte restaurant, there is a splendid waiter, an older gentlemen with glasses that is really good. Do consider paying for a room with direct access to it’s “own” pool, it is great to just walk out your room into a pool.
There are plenty of good restaurants in nearby Kardemna so we rented a car (again) and that was good.
All in all I would love to see Hilton add a whole load more of these sorts of hotels to it’s portfolio.

Room Tip: pay the extra to get direct access to a pool, it is worth it in my view.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, June 12, 2013
Dear Guest,

It is always a pleasure to see Guests returning to our Resort. Thank you for your feedback from your recent stay at DoubleTree by Hilton Resort Kos Helona. We really appreciate your positive attitude and great comments.

We will be looking forward to seeing you again!

With kind regards,
The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 24, 2013

Before I begin with my review of the hotel, I wanted to make mention of the fact, that I made my travel arrangements through Holiday Lines( Kavei Chufsha), out of Israel, with whom I was totally disappointed. There were no representatives to greet us or take care of our group & all flight information for the return trip was withheld from us until the last minute. My strong recommendation to anyone planning a trip from Israel, is not to work with this firm.
As far as the hotel is concerned I can't express in words the great experience we had. My wife & I enjoyed every moment, fom the buggy ride to the room upon arriving, to the service at reception, the pool,& the dining room. The rooms with the sea-view semi- private pools are recommended, though the water is very cold. The bathrooms are spacious & the rooms impeccably clean. The food was delicious, with great choices from an abundant buffet. It's recommended to get to the meals before the dining room opens, as the outdoor tables are heaven, & there is always a line- well worth it though. Great experience- not a bad thing to say- except that at a certain point we had to leave!

Room Tip: Ask for a semi-private pool with a full sea view
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ganger4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakitira-Hotels, General Manager at Helona Resort, responded to this review, May 31, 2013
Dear Guest,

Thank you for your feedback on our hotel. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by all our team members.

We hope we will have the opportunity to welcome you back to our DoubleTree by Hilton Resort Kos-Helona in the near future.

Sincerely,

Nikos Iakovidis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Helona Resort

Property: Helona Resort
Address: Akti Helona S.A | Gourniatis, Kardamena 853 02, Greece
Location: Greece > South Aegean > Dodecanese > Kos > Kardamena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kardamena
#3 Spa Hotel in Kardamena
#5 On the Beach Hotel in Kardamena
#5 Luxury Hotel in Kardamena
#5 Romantic Hotel in Kardamena
#15 Family Hotel in Kardamena
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Helona Resort 5*
Number of rooms: 238
Official Description (provided by the hotel):
Helona Resort is a beautiful establishment with an impressive architecture. Small buildings scattered in beautiful gardens, elegant domes, cobbled alleys and natural materials such as stone, wood and marble, allow the entire complex to blend harmoniously with the surrounding, peaceful landscape. Large windows and openings offer a fantastic view to the sunny Aegean Sea and lighten up all interior spaces. Twenty-one infinity pools enable water to flow from one to the other, inviting guests to dive into summer happiness. The resort sits on a gentle hill that overlooks the beautiful Helona beach, on the southern coast of Kos island, at a peaceful area called Gourniatis, only 11 km from Kos international airport (KGS) and 4 km off the lively village Kardamena. Kos town is about 35 km away.Helona Resort has a delightful collection of spacious guest rooms, cosy family rooms, luxurious suites and private villas. Many of the rooms enjoy the extra privilege of a shared swimming pool in front of their terrace whilst others have lovely gardens spreading in front of them. Each one of the suites and villas has its own private pool. The resort has two restaurants, three bars, a spa and a conference center. ... more   less 
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Also Known As:
Helona Resort (Aka Doubletree By Hilton Resort Kos-Helona) Hotel Kardamena
Helona Hotel Kardamena
Helona Resort Kos/Kardamena

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