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Reviewed September 12, 2011

My partner and I stayed for a week at this hotel and apart from a few minor things I could not fault it.

Our transfer time from the aiport to the hotel was approximately 10 minutes - it would have been closer to 5 but we were the 5th hotel stop on the bus. First impressions were that this was a charming little hotel. Entrance is up a flight of stairs, though they have wheelchair access sweeping over and around the main staircase which made getting the suitcases to the reception much easier than you might normally expect!

Upon arrival we were met by Petra - who has to be the friendliest receptionist at a hotel I have ever met. We were asked if we would mind moving rooms after two nights as another guest had specifically requested the room we were being placed in. We advised that we would be happy to do so and were told we would not have to pay for the safe in either of our rooms which was nice. Whenever we next saw Petra she always thanked us for doing this - not once did we feel forced or co-erced into changing as can sometimes happen.

Both rooms were a good size with decent en-suite facilities. The first room had a 'pool view' which I am not always a fan of, but we had a garden area between us so the pool was blocked by a palm tree - this also offered our balcony more privacy from the pool. Our second room was on the side of the hotel and had a view of the mountains which was lovely. You could get a glimpse of the sea from both rooms.

Beds in both rooms were comfy, though only one pillow for each of us which was a bit disapointing but not an issue. The rooms had a working TV and a mini-fridge, both of which were free. There was also plenty of storage space as both rooms had 2 wardrobes, 2 bedside tables, a dressing table and room under the bed for suitcases. There was also a large mirror, table and floor lamps and a chair and table in both rooms.

Meals were served in a seperate building by the pool. All were in the buffet style, though a tip about the evening meals - find a table and wait for a few moments as a server will soon come and offer you the soup of the day, if you do not want this they'll take your soup bowls away. Someone will also come around and take your drinks order for you - this is only for the evening meal however. Lunch and breakfast you get the drinks yourself. We went on a full board option and when we spoke to our rep she advised this did not include any drinks. However we got a drink each for free with every meal which we thought was fine as we never needed more.

Breakfast consisted of the usual 'English Breakfast' staples, but also had some pastries - Pain au Chocolate, some Pain au Raisins and some containing, I presume, Apricots. The latter were really light and really finished off the breakfast well. They also had a selection of breakfast cereals, breads, biscuits, yoghurts, jams and fruits available. The breakfast juices were the usual hotel fare of orange and apple squash.

Lunch and dinner were always more varied. The main buffet usually had 2 meat dishes, a fish dish, a vegitarian dish and some vegetetable options, a side buffet held 'garnishes' such as olives, pita bread etc, whilst the smaller buffet had the salads and pasta. A table at the back held the puddings (usually a choice of three cake type desserts, jelly and icecream) along with the bread and fruit. This back table is also where the breakfast juices and coffee could be found.

The restaurant always had some kind of music playing in the background during the meal times but otherwise this hotel was full of the natural silence of the island, not that canned music you often hear, and get sick of, at other hotels. The pool area was always quiet, with the exception of the occasional splash from the pool of course! Perfect for sunbathing or just relaxing with your book or MP3 player.

The hotel is about a 10 minute walk from the beach and is easily reached. You must remember however that Zante is famous for its loggerhead turtles so parts of the beach are off limits at night-time. During the day you can see wooden barriers protecting where the turtles have laid thier eggs during the night. The beach itself is lovely, the water is crystal clear and it remains very flat for quite a distance out so is perfect for ball games.

The hotel is about a 5 minute walk from the main road running through the resort of Kalamaki. Right where the little road which leads to the hotel and beach meets the main road is the pick-up point for a lot of excursions. Opposite this is a good size shop - there is one about 2 minutes closer to the hotel but it is a lot smaller. If you turn right when you reach the road and walk for about 5 minutes you reach the bars and restaruants along the road.

It is approximately a 10 minute bus or taxi ride from Kalamaki to Zante town, so this hotel really is brilliantly situated.

As we went on a full board basis we were entitled to a packed lunch from the hotel when we went on the excursions. I would advise this this is best to be missed as this was disapointing - we were given a sandwhich each, not much when you are on a day long excursion. I imagine that if you were to ask they would make you something more substantial as all of the staff members were extremely helpful and polite.

There is a pool table in the hotels lounge area, along with two computes which you can access with a code from the reception. If you have a smart phone/laptop with you then you can also get a code for this. The codes last 2 hours and you can only get Wi-Fi in the lounge/bar area but as this was free this was not an issue.

The pool was lovley, a seperate paddling pool for children proved an easy way to check the water temperature! Every morning during breakfast we could see the pool being cleaned and checked which we thought was really good. The area around the pool was spotless - in fact I never saw one bit of litter anywhere on the hotels premises! There were plenty of sun loungers both around the pool and in some more 'gardeny' areas next to it depending on where you wanted to sit. We were usually at breakfast around 9 and had plenty of choice as to where to relax for that day.

I would certainly stay at this hotel again as it was charming and relaxing.

  • Stayed: September 2011, traveled as a couple
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1  Thank LadyDoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

fabulous seven days - will be back soon!Food wonderful and varied, lovely quiet relaxed atmosphere.Tip - don't pay for transfers! The voucher we had from our travel company was for 73 euros - the trip is five minutes! So better to pick up a cab to kalamaki every time and get the transfer costs dropped from the holiday price.
Anyway we had probably one of the best times ever - but it was hot! Apparently this first week in september this year was the hottest on record, which for greece is saying something!
We met people who had been going to the palace for eighteen years or more, so this alone indicated the quality of the place.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank DEREKM32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2011

just got back today,best hotel we have stayed in ,stopped in 4 others in 14 months. rooms are big enough,fridge is free and massive,good location,close to town and beach.food was excellent,very good service.staff all very friendly.all in all a very clean nice hotel,only problem,pool freezing.never mind cant have it all

  • Stayed: September 2011, traveled as a couple
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1  Thank brierleybonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

We stayed the end of august start of September.the hotel is fine.The rooms are small but adequate .clean and well maintained.The air con is only on in July & august,but you can pay outside these times.I think it should go by temperature.It was still very hot.

The restaurant.the food was great,not a massive choice but all very tasty.The coffee was good.Soft drinks were bottled not draught.Staff all very friendly and efficient.even the soupman.no waiting was there in a flash.(had read people complain of waiting for the soup.this must have been at opening time when a few had gone in together.)

Pool area was clean but only one sunbed deep all the way round.Not all the beds were in the sun all day.so had to be up early if you wanted a prime location.Also a garden area a couple of meters from the pool with shades and beds.It was very quite no music at all.not our cup of tea.

Bar same again quiet but you can use the Bitzaro grande.50 yards away.they have entertainment.Bingo and Fun stuff not big shows but nice.

Local area.pleasant walk to the beach just a couple of hundred yards.A few local restaurants and bars.on Kalamaki strip.Its not busy but they do football ,sky sport.

I think the Bitzaro palace and grande would do better to market them selves as a package so you could pick quite or busy.we heard of people moving to the palace because they liked the quiet .and people moving to grande for the atmosphere.
all in all a very well run hotel in a great resort.most holidaymakers know what they want and if its relaxing in the peace and quiet of a good hotel come here.

  • Stayed: September 2011, traveled as a couple
    • Value
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Thank keithliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

Bitzaro Palace Hotel, Zante.
Arrived at Airport 0500 hrs Monday 22 August, 2011, local time and Hotel at approx. 0600 hrs. Escorted to our room approx. 0630 hrs., so our holiday started at this time? Monday night being the first night of sleep. A kettle and two cups and saucers were provided - but nothing else, so we rested until breakfast. We did not attend the 'welcome' at 0930 hrs as we were by now, tired and hungry. We have no complaints about the hotel complex in general, as it was of comfortable size, quiet and had very good food and friendly staff.
At the end of the first day, we upgraded to 'all inclusive' at an extra charge of 150 euros a pair. This was our voluntary choice, and was not offered or advised to us by our travel agent. But, beware of the following - every morning, after 0630 hrs, the sunbeds would all be occupied by towels, (whilst their owners were having breakfast), the bath in our room was far too small, and only big enough for a child; water would sometimes emerge up through a small drain when emptying the bath, resulting in using up all of our towels; evening dress code was not adhered to, and not monitored; the Hotel was rated 4 star on Thomsons Website, but really was only 3 star. On Sat. 27 August, we did not receive clean towels or bathroom glasses and tea cups were not replaced, only to discover why, later! Make sure that you know what time you have to check out - as we were unofficially told at 1155 hrs on the 28 August, that we were supposed to have vacated our room at mid-day - bearing in mind that we had booked for "7 nights"! The Hotel say that they had reserved the room as from mid~day prior to our arrival when we were still in the UK at that time. The only reference to this was in small print on a poster situated in a corridor leading to other bedrooms, where we had no reason to access. Surely this should have been positioned at a central location. We were only given 10mns. to clear out of the room, or the Hotel would have charged us an extra 50 euros for Sunday night, but had refused to pay the extra charge as a matter of principle - as we believe that this a deliberate scam to extract more money from people. This is non other than a ripp-off and a con - and even some Thomson staff knew of this practice when we made further enquiries. Another point to note is that two lots of clients would have paid fopr the same room for the same night. Ironically, neither the Hotel, Thomsons or Pembroke Red Wing Travel Agents accept responsibility, and especially the latter, did not advise us properly of the procedures. Surely, there is an issue here for to be taken up with the Trading Standards as this 'holiday' was missleadingly advertised as "7 nights", when we had only slept there for 6 nights.
So, we ended up having no room to sleep in when we most wanted it. Not all clients were affected in this way, explaining the unconsistency of procedures in this establishment. Subsequently, we had to leave our cases in the foyer and left to hang around until 0430 hrs. the following morning, without being offered any refreshments, only to be bitten by Mosquito's instead. A copy of this letter will be sent to all parties concerned.

Room Tip: Check departure times before hand...
  • Stayed: August 2011, traveled with friends
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Thank BCJones617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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