Upon check in the manager named Cecilia Rodriguez gave us a hard time with the rate she gave us over the phone. The insisted we miss heard but we didn’t because we called 3 times even the day before arrival to confirm total and our reservation being guaranteed. She gave us one rate and once we checked in she changed the rate much higher and she kept insisting that we miss heard but we clearly didn’t. The most obvious thing was that all the calls we made she knew who we were because of the # of calls made. We paid the $ for the 2 nights stayed in July 5-7 2011. the front desk guy name at check in was Jorge he was very rude and upon check out we went to drop of the keys and we decided to get our receipt and we approached Jaime the front desk person he was very beyond rude and mean we asked for a receipt and he rolled his eyes and we asked if everything was paid for and if everything was at 0 and he simply said i don’t know everything should be fine no? And i asked well u should know that, i work in a hotel and when we check out we give the guest a receipt and tell them that there good to go and have a 0 balance. But Jaime wasn’t helpful at all so i asked him to sign the receipt if he said that it was paid in full and he gave me a stupid remark and said “well, the hotel isn’t mine and i don’t have to sign anything!". I felt like certain races received better service than we did. But the 3 guys that helped with luggage even told us that they always do that and that we weren’t the first people to have that problem. They were much more helpful then the front desk was you felt more comfortable asking those questions. I am not sure what their names were but they were beyond helpful. The hotel was amazing that i have no complaint it was only the receptionist who were very mean.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Hotel El Tapatio & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel El Tapatio Tlaquepaque
- Hotel El Tapatio And Resort