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“Very relaxing place in the mountains.”
Review of Noi Puma Lodge

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Noi Puma Lodge
Ranked #1 of 7 Hotels in Rancagua
Certificate of Excellence
Chile
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very relaxing place in the mountains.”
Reviewed March 12, 2013

My husband and myself spent last weekend at Puma Lodge.
Even though we came from Santiago, it was a hard dirt one hour road, after Rancagua, from Coya. Our trip was not exempt of adventure, but this had nothing to do with the resort. When we were around 15 kms. away from the lodge, we realized we had ripped one tire. It was already dark and it was looking hard to replace with the spare tire of our Land Rover. We phoned the lodge, and they were able to send someone to pick us up. They were nice enough to come, though we had already finished with the tire, thanks to a nice stranger that stopped to help us.
The lodge is very well placed, right in the mountains. I have to say that even though it's the end of summer, the beauty is overwhelming. I can imagine how beautiful it must be in winter, with every mountain covered in snow.
The lodge is nice. Rustic but comfortable. Rooms are small but adequate. One word of disapproving are the television sets in the rooms. Their sound quality is one of the worse I've experienced in a long time, I could hardly understand what was being spoken. I couldn't tell what the brand was, since they have the Noi logo instead of the commercial logo on it. I do think this is a very poor idea of advertisement. They could afford better sets.
The service was good, people were friendly.
I have to say that the two choice menu system they have can be a hit or miss. Some times I had no problem selecting one and found everything good, but other day I didn't care for any of the choices and couldn't have the option of having a simple sandwich instead. The lodge was full that weekend, and the personal seemed struggling to take care of the guests. They were clearly not prepared for a full house. This should be addressed. Room service will be deeply appreciated.
On the other hand, we enjoyed a hot tub under the stars, priceless.
Also enjoyed hiking around the area; the paths were well marked and the view was breathtaking.
Definitely worth the trip.
I'm looking forward to a future visit around winter time.

  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank Clandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (16)
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English first
Santiago, Chile
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 17, 2013

The lodge is placed at the end of what is a one hour drive of an essentially well maintained dirt road that starts in the town of Coya. Nonetheless it is highly recommendable to go in a high vehicle, not necessarily a 4x4, due to the climb to the lodge in the last few kilometers. The placement of the lodge is in the confluence of canyons and surrounded by breathtakingly beautiful mountains. The building itself, wood and stone, is very nice and comfortable. All the staff was incredibly helpful and informative. We spent two nights there and took two excursions. Don't miss the wooden hot tubs under the sky (reservation needed). A few things that I would suggest to the management to improve even more the experience: the menu should be more informative and written at least in Spanish and English. The selection of food is limited (two appetizers, two main dishes and tho desserts to choose from), but the quality of the food was excellent. No complains there, on the contrary, our compliments to the chef. We ordered in two different days a salad with the same fantasy name on the menu (no description) and we got completely different salads. Another thing: we had a full board program for two nights, and we got two breakfasts, two dinners and one lunch. I would suggest to charge a little more and include the second lunch (we said nothing and paid for it, but I believe they should avoid that kind of "fine print" thing). Another thing that needs improvement is the excursions program. We couldn't get a full description of what was on offer, with a description and degree of difficulty. We had the impression that our excursions were a last minute arrangement. On the other hand they were absolutely enjoyable and the guides were very, very nice.
We would go back in a heartbeat. Beautiful, beautiful place. Oh! Those mountains!

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank PH2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Gerente at Noi Puma Lodge, responded to this review, March 12, 2013
Dear PH2006:
We thank you for sharing your experience in Puma Lodge with other travelers through TripAdvisor. Puma Lodge is in an amazing place, surrounded by the mountains of the Andes. It's two hours from Santiago by car, and half an hour in our helicopters.
Puma Lodge is in an amazing place, surrounded by the mountains of the Andes. It's two hours from Santiago by car, and half an hour in our helicopters.
As you indicate, the lodge has been built with materials like wood and stone. Its design was carefully created to harmonize with the surrounding natural environment, and to be a friendly place where our guests can relax and unwind.
We're glad you enjoyed the excursions led by expert guides, the hot tubs and the exquisite cuisine of our restaurant Alto Las Leñas.
In terms about the menu, is a three-course menu (which varies lunch and dinner), supervised by the executive chef of Noi Hotels, Matías Palomo, recognized internationally. Also, for the convenience of our guests, menus are printed daily in English and Spanish.
For your next visit we recommend exclusive relax with the therapies of our spa Los Cipreses
On the quality and professionalism of our staff, we tell you that this is a fundamental feature of all hotels Noi Hotels chain. You can see for yourself by visiting them in places where they are incredible: Casa Atacama in the Atacama Desert, Noi Vitacura in Santiago, in Patagonia Indigo, Crusoe Island Lodge in the Archipelago Juan Fernandez, and Hare Noi in Easter Island.
We will be waiting for your next visit.
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UK
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 21, 2013

We were a small family group aged from 5 to 67 and we all enjoyed our stay at Puma Lodge. The Lodge is well laid out with plenty of seating areas with views of the impressive scenery. The rooms were good with excellent bathrooms and comfortable beds. The restaurant served very good food and the staff could not have been kinder or more helpful. The 2 children 5 & 7 spent a whole morning doing supervised climbing on the climbing walls and other activities and arrived for lunch blissfully happy while other members of the party enjoyed the Spa treatments.The only reason my review does not get 5 stars is that there was no air conditioning and the rooms were uncomfortably hot at night in January. I would also prefer less intrusive music in the main seating areas and the restaurant. If Puma Lodge can rectify this it will be a wonderful summer as well as a ski lodge and I would look forward to returning.

  • Stayed January 2013, traveled with family
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Helpful?
Thank anpatlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Gerente at Noi Puma Lodge, responded to this review, January 31, 2013
Dear anpatlyn:
Thank you for sharing your experience at Puma Lodge through TripAdvisor. Your comments help us to continue with our good service and improve those things that are not that good.
Puma Lodge is located in the middle of the Andes mountain range, two hours away from Santiago by car (half an hour by one of our helicopters). The design and architecture were thought to complement the natural landscape, with a minimal impact on the environment, one of our big principles. That´s why the rooms don´t have air conditioning. Anyway, and trying always to improve our guests experience, we can say that this year a cogeneration power system will be installed, that will help regulating the temperature in the rooms and provide energy to other services like the pool and spa.
We are glad you enjoyed your stay, the comfortable rooms, the exquisite gastronomy of our restaurant Alto Las Leñas, and the relaxing therapies at Los Cipreses Spa. For your next stay, we encourage you to explore the surrounding areas asking for one of our amazing guided tours that include trekking, biking, horse riding and fishing.
We are grateful because of your comment about the kindness of our staff. The professionalism is a hallmark of all our 6 properties that makes us unique. You can check it yourself, visiting us at any of these amazing locations: Casa Atacama in the Atacama desert, Noi Vitacura in Santiago, Indigo in Patagonia, Crusoe Island Lodge in Juan Fernández archipelago, and Hare Noi in Isla de Pascua.
We will be waiting for you.
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Santiago, Chile
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 24, 2012

We had a wonderful experience at Puma Lodge , the place is in incredible amazing views of Mountains 360 degrees ...Condors flying on top of your head....The Hotel is outstandig ( food & service ) . Perfect place to relax and connect with mother nature ...

Room Tip: Rooms little hot , try to have one where you can open the windows ....
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  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank antonio m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Gerente at Noi Puma Lodge, responded to this review, December 26, 2012
Dear Antonio:
First of all we would like to thank you for sharing your experience at Puma Lodge with other travelers through TripAdvisor.
As you mention, Puma Lodge is located in the middle of the Andes Mountains, only 2 hours away by car from Santiago, and half an hour away by helicopter. This makes it an ideal place to disconnect yourself form the city and be in contact with nature.
The design of the lodge was carefully thought out to compliment with the surroundings and so the guests can take advantage for the wonderful view of the mountains that surround every corner.
We are happy that you enjoyed the exquisite cuisine of our restaurant Alto Las Leñas. For your next visit we recommend you relax with one of our exclusive therapies from our spa Los Cipreses, and get to know the area with some of our exclusive excursions, that go from trekking to mountain biking, horseback riding and fishing.
We are also glad that your point out our outstanding service. The warmth and professionalism of your staff is a characteristic that distinguishes not only Puma Lodge, but all of the hotels of the Noi Hotels holding. You can see for yourself visiting us at our outstanding destinations: Casa Atacama in the Atacama desert, Noi Vitacura in Santiago, Indigo in Patagonia, Crusoe Island Lodge in the Juan Fernandez archipelago and Hare Noi in Easter Island.
We will be waiting for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2012

I had the pleasure to visit Puma Lodge twice this year. Once in the summer, and the other during winter. My two trips were very different, not only because of the climate, but because in summer I went by myself, and in winter we were 6 friends having a blast!
The place is a dream. Not only the view, but also the architecture, the service and everything surrounding the lodge is wonderful.
Hikking, trekking, horse riding, and also the well known Heli-ski, are only a few of the awesome activities you can practice there.
I've never been a sporty person, but the guides are totally capable to find great activities for you, depending on your skills.
Thing you must do? Relax in the hot tub watching the shooting stars! A massage in the spa!
My recommendation: if you decide to visit Puma Lodge choose an all-inclusive pack. They have several of them. You only need to find the perfect one for you. Without the all-inclusive pack, the meals are so delicious, but expensive, and you don't have many options to eat out in the middle of the Andes!
Only one recommendation for the hotel: it might be a good idea to heat a little bit the pool water, so it can be use both in summer and winter!

Room Tip: I've heard the apartment is a great chance for big groups, so you can save some money.
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  • Stayed August 2012, traveled with friends
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Helpful?
Thank jo_henriquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Manager at Noi Puma Lodge, responded to this review, September 21, 2012
Dear jo_henrique,

Thank you so much for sharing your experience at Puma Lodge through TripAdvisor.

We are happy to know that you stay was pleasant and, at the same time, we thank you for the acknowledgment to our hotel and, above all, to our staff that in all of our properties seeks to deliver a quality and personalized service.

As you point out, Puma Lodge is built amidst amazing landscapes of the Andes mountains, just so each of our guests can enjoy nature in any season. To do this we have created excursion for families, children, couples and athletes (basic climbing and rappel, biking in the Cachapoal valley, trekking to the Orquid Lookout, heli-activities, fishing, horseback riding, etc.), where rest and disconnection are the main attractions in this luxury lodge inserted in the middle of this natural paradise.

We hope to receive you once again in any of the six whims of Noi Hotels in the most outstanding destination: Santiago, San Pedro de Atacama, Robinson Crusoe island, the Chilean Patagonia and Easter Island.

Best regards
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Vina del Mar, Chile
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2012

went to Puma Lodge for a weekend about 1 month ago with my girlfriend and 3 other friends. 3 of us were going mostly for the heliski experience (first time), and the 2 girls were joining us for the weekend. Heliski was amazing, awesome and unbelievable; Francisco and Stefan (the guides) did a great job taking us to incredible peaks and drops, getting excellent snow even after many days without snowing. On other matters, the hotel was great, as well as all its staff (Francisco, general manager, took great care of us). I strongly suggest everyone who likes snowboarding / skiing this experience that will definately be unforgetable.

Room Tip: I guess second floor rooms could have better view
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  • Stayed July 2012, traveled with friends
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Helpful?
Thank REIMONMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Gerente at Noi Puma Lodge, responded to this review, September 3, 2012
Dear REIMONMC,
We are glad that you, your girlfriend and your friends enjoyed your visit to Puma Lodge and that you shared your experience with other TripAdvisor travelers. As you point out, our hotel is the only heli ski center of the Southern Cone and its surroundings (in the middle of a natural reserve Parque Los Cipreses) surprises with amazing landscapes and exclusive activities that can be enjoyed during any time of year, such as heli fishing, horseback riding, hiking trails, etc.
Puma Lodge is an ideal place to enjoy nature and the mountains a short drive from Santiago. We are happy that you appreciated the cozy lodges architecture and design and enjoyed the hot-tub and outdoor pool, their complete wine cellar and guided tours.
We hope you will visit again soon. If you decide to come in summer we recommend that your try our fishing activities in virgin rivers and lagoons. We also recommend you visit our other hotels: Casa Atacama (in the Atacama Desert, the driest in the world), Noi Vitacura (in the most exclusive neighborhood of Santiago), Indigo (in the Chilean Patagonia, near Torres Del Paine), Crusoe Island Lodge (in the mystical Juan Fernandez archipelago) and Hare Noi (in magical Easter Island).
Best regards.”
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Santiago, Chile
1 review
Reviewed August 20, 2012

Went to Puma Lodge with 4 friends in mid July and had the best heliski experience in the Cordillera de los Andes. Although the last snow storm was 2 weeks before, the helicopter enabled us to go any mountain to find the best snow quality and 2.000 meter high vertical drop slopes. The hotel is great and so is the staff that cared for everything making the stay just perfect. The only drawback was the hot tub at the SPA which couldn't reach a warm enough temperature to stay outside in mid winter!

Room Tip: All rooms have the same good view but the ones in the second floor have a better view to the valley.
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  • Stayed July 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Oweinreich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoiHotels1, Gerente at Noi Puma Lodge, responded to this review, September 3, 2012
Dear Oweinreich,
We are very happy that you and your friends enjoyed your visit at Puma Lodge and also that you shared your experience with other travelers of TripAdvisor.
As you point out, Puma Lodge is the only private heli ski center of the Southern Cone and because of its location (in the Andes Mountain Range) the conditions for any snow sport are unique.
We are happy that you appreciated the cozy lodge facilities and enjoyed the warm service that characterizes our entire chain of hotels (Noi Hotels).
Regarding the hot-tub problem, it is something that particularly occurred during those days and has already been solved.
We hope you visit us again. If you decide to come during summer we recommend you try our outdoor activities so you can enjoy the amazing scenery of Puma Lodge even more.
We also recommend you visit our other hotels: Casa Atacama (in the Atacama Desert, the driest in the world), Noi Vitacura (in the most exclusive neighborhood of Santiago), Indigo (in the Chilean Patagonia, near Torres Del Paine), Crusoe Island Lodge (in the mystical Juan Fernandez archipelago) and Hare Noi (in magical Easter Island).
Best regards.”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Noi Puma Lodge

Property: Noi Puma Lodge
Address: Sierra Nevada Km 22 | Reserva Nacional Rio Los Cipreses, Rancagua 2820202, Chile (Formerly Puma Lodge)
Location: Chile > O'Higgins Region > Rancagua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Rancagua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Noi Puma Lodge 4*
Number of rooms: 25
Official Description (provided by the hotel):
Noi Puma Lodge, the first hotel dedicated to heliskiing in the Southern Cone, is located in the majestic Andes, surrounded by native forests, pristine lakes and the second largest glacier in Chile. With an architecture and service focused on environment through renewable and self-sustaining energy, you can taste wines from all over the world creating the perfect pairing with the dishes prepared by our chefs or enjoy a day of relaxation at the Spa. Guests can be amazed by this spectacle all year, either practicing heliski or with a variety of heliactivities during winter or summer. ... more   less 
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Also Known As:
Noi Puma Lodge Chile/Rancagua

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