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“Pleasant stay” 4 of 5 bubbles
Review of Divan Erbil

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Divan Erbil
Ranked #2 of 65 Hotels in Erbil
Istanbul, Turkey
1 review
“Pleasant stay”
4 of 5 bubbles Reviewed February 3, 2014

Good staff; kind and helpful, comfortable rooms, good open buffet...
a spa, a drugstore, perhaps a hair dresser would bring a new face to the hotel..
close to the airport, a lovely park nearby where you can walk, jog...
you can shop in Beymen (fashion outfits) and Setur (duty free) which are located in the hotel
we enjoyed the sushi bar at the roof floor and the terrace at the ground floor in summer.
thanks to all the staff....

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NILAKDAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, February 4, 2014
Dear Valued Guest,

We thank you for your much appreciated comments of our hotel on Tripadvisor. Your reassuring and motivating feedback are greatly appreciated by our team members and I.

We are very pleased to know that you enjoyed the service from our dedicated staff as well as our location, rooms and Food and Beverage outlets. As for your mention of SPA and hair dresser ,I am very happy to inform you that they will both be opening soon. I trust on your next visit to Divan Erbil you will enjoy our state-of-the art SPA and its services.

Kindest Regards,

Mine Ozpinar
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed January 29, 2014

What makes your stay in any hotel a pleasure is the staff, they make you very welcome from the start, all though I think the food and drink is overpriced, which I think can be looked at , overall it's a great hotel, great staff, and I am really looking forward to the Gym, and Spa opening in Mid Feb 2014. Icing on the cake I feel .

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pioneer204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, February 2, 2014
Dear Valued Guest,

I would like to thank you on behalf of Divan Erbil team for your much appreciated comments and your acknowledgment of our services. This eloquent, most sincere acknowledgement of our dedicated and hardworking staff members has reminded us again why we love doing what we do so much.

Your comments about food and beverage prices are duly noted for further evaluation as all suggestions from our guests are considered as high priority.

Thank you again for making our day at Divan Erbil and we look forward to welcoming you back to our hotel in the future.

Kindest regards…

Mine Ozpinar
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 bubbles Reviewed January 26, 2014

I have stayed in Divan Erbil last December and all I can say is I am amazed with the level of hospitality and service I received in such a difficult location to run a hotel. The area and the hotel are highly secured. We even got a room facing a huge park, which was quite spacious and well designed. All employees, but especially front desk went out of their way to help us out.

I recommend this strongly if you are thinking of visiting Erbil…

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, February 4, 2014
Dear Valued Guest,

What a pleasure it is to receive such a wonderful feedback! My team and I thank you for taking the time to share your experience of Divan Erbil, and are delighted to see that you had such an enjoyable stay.

We very much look forward to welcoming you again in the near future.

Kindest regards,

Mine Ozpinar
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

In Iraq, there are very few tourists. Most western visitors are in the employ of oil companies who have deep pockets. As a result, hotels are very very expensive by world standards. As I was travelling as a tourist (on my own money and with no corporate expense account) the Divan was pricey.

The hotel is quite opulent but a bit plasticish. The rooms are good but have small windows.

The breakfast buffet is excellent, as are the staff (except the one who assured me that my room was non-smoking notwithstanding the presence of an ash try and the smell of tobacco).

Security is good, which is important in Iraq obviously.

For a five star hotel, there should be a spa/massage option, which is notable absent.

  • Stayed December 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank booyeahSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, January 19, 2014
Dear Valued Guest,

Thank you very much for your valuable comments. We are glad to hear that you enjoyed your stay at Divan Erbil in general. Your feedback is extremely valuable as it provides us with an opportunity to assess and improve our service at every level. We very much appreciate your positive comments on our security, rooms and breakfast.

We strive to provide our guests with high quality accommodations and service and we apologize that you were not given a non-smoking room as your preference. We would like to assure you that we will look further into this matter to avoid similar situations for our guests. We very much look forward to presenting you with a non-smoking room in the future as %45 of our rooms are non-smoking.

Please also rest assured that all pricing policies of our hotel are carefully monitored and is in compliance with industry standards, however, all suggestions from our guests are considered as high priority and is duly noted for further evaluation.

We would like to kindly mention that our SPA and swimming pool are expected to be operational during the second quarter of 2014. In this light, we will make sure this option is clearly presented in your future visits.

We look forward to welcoming you back in the near future.

Kindest Regards,

Mine Ozpinar
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 bubbles Reviewed December 5, 2013

The hotel is just OK. The room furnishings are cheaply done and not commensurate with the hotel rating or room price. But the real problem is the staff. Yes, they are friendly, but they are completely incompetent.
When I checked in, even the bellboy noticed that a dreadful stench was emanating from the bathroom. An engineer was supposedly coming immediately to deal with it. Three hours and four phone calls later, there was still not sign of him. And this was for an expensive suite.

Worse, they caused me endless trouble because despite my repeated visits to the front desk, they kept telling people that I was not registered. I nearly lost an appointment with a minister; my spouse was kept waiting for hours in the lobby and not given a key to the room -- all despite the fact that I had elaborately, patiently, repeatedly spoken to the persons at the front desk and received their assurance that yes, they understood, my spouse was arriving today, the minister was expected for a meeting…Stay at the Rotana where this will never happen to you. Unless you are here only for an event at the conference center, right across the street. And once the Marriott next door is built, this place can shut down.

Room Tip: Do not stay here unless your only purpose is to attend an event at the Conference Center across the...
See more room tips
  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank checkpointcheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

The staff are friendly and helpful without being over the top. Very happy with the room although I could have done with slightly brighter reading light. Air con quiet and reliable.
Good breakfast. Didn't use the restaurant in the evening. Security was efficient but again not over the top.
Would be happy to stay here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DB2357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, September 9, 2013
Dear Valued Guest,

Thank you very much for your valuable comments. We are glad to hear that you enjoyed your stay at Divan Erbil in general. Your feedback regarding security and staff is extremely valuable as it provides us with an opportunity to assess and improve our service at every level.

Thank you again for your review and we very much look forward to welcoming you again in the near future.

Kindest Regards…

Gokhan Aykan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We are living in a suite which is roomy and comfortable with wide balcony (3rd Floor) Beds are the most comfortable and the linen/towels are top quality.Rooms are fitted with excellent black out drapes..As we are long stay guests we have access to club floor on level 21- high tea from 3pm them supper and drinks from 6pm. Staff have been most accommodating and friendly. We have organised several private functions and each was well catered and decorated for the occasion. Buffet restaurant serves wide range of dishes. Duty free shop within the complex and the hotel is not far from the airport. Also across road from SamiAbdulRahman park so easy to get out and take a stroll or make use of the running track CONS: no swimming pool, gym is temporary - small and poor aircon until new fitness centre is completed before end of year; get sick of the cigarette smoke.. there are no NON smoking floors, and smoke wafting over while eating is UGGH! Japanese restaurant is a let down- not a true Japanese sushi chef,, but pick dishes other than Japanese cuisine and its OK but expensive.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank kirkham_jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DivanErbilHotel, General Manager at Divan Erbil, responded to this review, August 3, 2013
Dear Valued Guest,

We would like to thank you on behalf of Divan Erbil team for your much appreciated comments and your acknowledgment of our services on Tripadvisor.

We were delighted to read that you were impressed with the design features of our guest rooms along with the comfort provided. Your comments regarding our staff, location and food quality are much appreciated and have been shared with the team.

Your observation regarding Qi21, the first and the only Japanese cuisine in Erbil, is well taken and we can assure you that we will be taking necessary actions for improvements.

We very much look forward to presenting you with a non-smoking room in the future as %45 of our rooms are non-smoking.

Thank you again for taking the time and letting us know your kind and valuable observations.

Sincerely,

Gokhan Aykan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Divan Erbil

Property: Divan Erbil
Address: Gulan St, Erbil 44001, Iraq
Location: Iraq > Erbil Province > Erbil
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Erbil
#2 Business Hotel in Erbil
#2 Spa Hotel in Erbil
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Divan Erbil 5*
Number of rooms: 227
Official Description (provided by the hotel):
The Divan Erbil is a 24-storey luxury hotel with 228 rooms and suites located on Gulan Street amidst 43,000 sq. Meters (462,700 sq. Ft.) Of landscaped grounds - just 10 minutes drive from both airport and city centre. ... more   less 
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Also Known As:
Divan Erbil Iraq

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