Not much to complain about here. Jade restaurant is amazing. Haab on the other hand was disappointing as it took over 45 minutes to get our main meal and didn't even order desert. Service was horrible. Had to ask for our coffee 3x and silverware and refills. There is a butler outside the rooms which is nice to help you with any questions or concerns you may have. Allen and Ruth are the best! Small bugs in the rooms.. Rooms are beautiful.. we had a swim up room with the swim up bar right outside our patio. The views are great. We were supposed to stay at El Dorado Royale but wanted to upgrade our room as they didn't have any swim ups available there they moved us over to Generations and gave us $500 resort credit which was nice. We ended up using that at the Naay Spa on 80 minute deep tissue massages. Also got free Wifi along with the credit. Loved being able to go and eat and do different things thruout all 3 resorts that are connected. Very handy having a shuttle to be able to take you to and from different areas in the resort and the staff are all very helpful! This is a must go and I will return here!
- Official Description (provided by the hotel):
- Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more less
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