My wife and I stayed from April 19-26. We flew into Cancun, arriving mid-afternoon. There were a few other flights arriving about the same time which made for quite a crowd. As a result, baggage delivery was slow but immigration and customs were surprisingly efficient.
We contracted with Lomas travel for our transfer to the resort. We couldn’t be happier with the service. Our driver did move swiftly but safely. The Lincoln Navigator kept us in air-conditioned comfort and allowed us to start winding down prior to arrival at the resort about 75 minutes later. A tip for the driver of $20 US is appropriate.
Once at the resort we were greeted with a cool drink while our luggage was unloaded and we checked in. The check-in process was easy and we were on the way to our room within ten minutes.
Room choice at the resort is truly a personal preference. Even the base suites are quite luxurious. The ground-floor rooms give you walk-out capability right to the “lazy river”. Or, if you prefer the feeling of security provided by an upper level, your room will not disappoint. The dome suites are a bit unusual as they have a high ceiling with a windowed dome on top that lets in some unique light. The dome suite we had last year also had a balcony. Note that most upper level rooms do not have balconies but it all seems minor given that your time in the room is likely to be small. So my advice is to simply weigh your preferences against the relative prices…you can’t make a mistake.
Our room was in top-notch condition and was immaculately clean. We have a habit (driven by less savory experiences at other Caribbean locations) of checking bedding and drawers/closets for creepy crawlers prior to unpacking our clothes. Not only did we not find any evidence of insects, we couldn’t even see any dust or anything that was other than spotless. The card in our room said that “Miriam” took care of our room. I never met her, but her perfect service made our stay all that more enjoyable. On two occasions we returned to our room to find a bubble bath waiting for us in the Jacuzzi and mood music playing through the TV. Gracias, Miriam! The entire resort is kept to a high degree of cleanliness and a high standard of maintenance. It just adds to the comfort and overall feeling of well-being that comes from a stay at HBR.
The staff are well trained in the art of service and in making guests feel welcome. Everyone we passed on the walkways throughout the week greeted us. This included the maintenance workers and guest service staff alike. The staff will literally jump to help you. One day I was trying to re-position the umbrella near our poolside lounge chairs when suddenly one of the landscape workers ran over to move the umbrella base for me. I was stunned and expressed my gratitude in my best, unfortunately broken, effort at Spanish.
Many other TripAdvisor reviews of HBR will describe just how good and varied the food is. My thoughts are no different. Dinner portions are somewhat smaller than US standards but if you have an appetizer, soup or salad, entrée and dessert you will be happy. The menu at the HBR restaurant provides enough delicious dinner variety for a week’s worth of dinners. Each night also brings some special offerings. We went to the Italian restaurant “Mia Casa” on the El Dorado side on two nights. I had the osso-bucco each time as it was exceptionally good. I found the house wines at dinner to be perfectly acceptable, but other wines are available at extra cost if you should want that. Breakfast at HBR gives you all the options you could ever want. The made-to-order omelets are delicious. For lunch there was usually a choice of a poolside buffet or a served lunch in the restaurant. Each is good and I suggest trying each as your mood suits you. Most days also featured a late afternoon snack buffet near the hot tub. Normally I would never indulge that way but hey, this was vacation and it was good.
The rooms are stocked daily with sealed bottled water and there is plenty for all needs. I used some tap water for tooth-brushing and also sampled some of the herbal infused water offered at dinner with no ill effects. I also consumed drinks that were likely made with ice and likewise had no ill effect. I suggest that everyone use their own judgment here. I saw many people drinking bottled water at meals.
The restaurant wait staff lives up to HBR standards. I would like to recognize a few individuals that provided us multiple exceptional services. Jesus has this wonderful smile that absolutely lights up the room. Angel works especially hard to make sure that your every need is met without exception. Aniceto (I hope I spelled that correctly) took the time to give my wife mini-Spanish lessons, at her request, as he served each item of our orders. And, at the Italian restaurant on the El Dorado side, Miguel provided service that was on par with the best of five star restaurants.
Another hard worker is Esperanza who spends her day providing poolside and beachside drink service as we lounge around. She is tireless, or at least she never shows it, and always seems to be carrying a tray of drinks to some lucky guests while wearing a perpetual smile.
My wife and I were among the small minority of guests that actually used the gym facilities each morning. There are treadmills and stationary bicycles along with free weights and a few various resistance-type machines. These were adequate to get the blood flowing each day and help shed a few calories. A few suggestions here include: 1) It would help if the treadmills faced the TVs so that the TV could readily be watched while spending 20-30 minutes on those machines and, 2) the rolled up mats are very thin and do not provide much cushioning for any floor exercises; thicker, more cushioned mats would be a simple welcome improvement.
We and most guests spend the majority of the time on the beach or at the pool. The pool is the hub for daytime activity. I would like to give special recognition to the activity director, “Aldo”. He kept us in high spirits with pool volley-ball and other fun games. He played volleyball with us then would organize the other activities. Pool volleyball at HBR is special. It has its own version of the rules like, you can hit the ball as many times as you want as long as it doesn’t touch the water or go out of bounds. Another rule calls for drinking a shot of tequila for “spiking the ball on a lady”. I had to comply with that one on a number of occasions while getting hoots and hollers from the other players all in good fun. That and the special rule of “double chi-chis” gives the ladies an advantage and adds to the fun. There is also “rule number seven” that you will have to experience for yourself. Watching a bunch of naked men and women splashing around and laughing while hitting a volleyball is quite the sight. My wife, who does not frequently play volleyball, thought that the pool volleyball takes up too much of the day and occupies most of the pool to the exclusion of non-players. She may have a point as we tended to play four or five games in each of the morning and afternoon volleyball sessions. So, perhaps limiting the number of games to three in each of the morning and afternoon would allow the non-players to also use the relatively small pool.
You will see people of all shapes and sizes at HBR. The range of body shapes seems to represent the general population. There were no supermodels and no Mr Universe. Both men and women generally had body hair trimmed or at least groomed to some degree. The largest age representation of guests at HBR seemed to be baby-boomers but there were definitely some younger ones with a smaller number appearing to be in their 30s just having a great time. Although there is certainly a lot of bawdy fun and joking that occurs there is never a public display of sexual activity nor are any sexual advances acceptable.
There was some extra entertainment provided during dinner during this trip. There were some acrobatic, gymnastic type shows that included some erotic but strategically clothed routines. One night featured a mariachi band. The pool-party featured an exceptionally talented singer that performed a number of traditional Caribbean-style songs.
One of the evenings featured a glow party where a professional body-painter demonstrated his skill on anyone willing to try it. My wife and I each got painted. It was a lot of fun and the paint readily washed off in the shower.
There is probably more that I could write, but this review is long enough. Altogether, HBR provides one of the best vacations of my life. If anyone reading this would like more of my thoughts, feel free to contact me through TripAdvisor.
- Official Description (provided by the hotel):
- It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more less
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- Also Known As:
- Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
- Hidden Beach Mexico
- Hidden Beach Hotel Au Naturel