This was, we think our tenth or eleventh extraordinary vacation at Hidden Beach. Check in by Camilla was quick and we were escorted to our room without a wait. Camilla was very welcoming and efficient. Our room, a swim-up, was clean and nothing had changed in appearance. All the rooms had been renovated just a couple of years ago. We like the modern bathroom with two basins, large shower and separate toilet compartment. I think all the rooms have a Jacuzzi, although we don’t ever use ours. Our room was cleaned every day by Rosy and she did a perfect job. It was not only exceptionally clean, but she noticed our individual preferences and maintained them. For example we remove some of the clutter (extra pillows, booklets, etc. We also put a bath mat at the sliding glass door) and she leaves the room the way we’ve set it up. If you get a ground floor room be aware that the sliding door automatically locks.
We usually visit Hidden Beach earlier in January, and see other people who vacation at the same time. This year we couldn’t go until late in January so we met all new people. There was a group there, so about half the people already knew each other. It didn’t matter. We were immediately welcomed by people in the group and also met a lot of other people. The most delightful thing about Hidden Beach is how everyone is so friendly. It’s perhaps the friendliest resort environment you’ll experience. Notwithstanding, if you want privacy or prefer to be more alone, there is no pressure. Either way is fine.
The friendliness includes the staff. As we encountered each staff member they welcomed us with smiles and often hugs. They remembered our names and often remembered our dining preferences. We had heard that Jesus (day waiter) and Carlos (day bartender) had left for about three months, but they were back and we were happy about that. Esperanza is still there and continues to do an amazing job of remembering everyone’s drinks and getting them refills even before we realize we need one. All the staff is exceptional and it’s an important part of the success of Hidden Beach Resort.
There is a new manager, Miguel Diez, and management has made a good choice in hiring him. He is very visible around the resort, interacts with guests comfortably and is eager to make the guest's experience the very best. He has made some improvements since were there last year. The LaVista outdoor dining patio has new tables and chairs, they have also rearranged the waiter’s serving buffet from the bar end of the area to just outside the doors of the interior dining room. It a good improvement. Most of the wait staff is the same and everyone provides very friendly and caring service. I do think that it would be easier for both the staff and the waiters if at breakfast and lunch guests were assigned a primary waiter. What we find happens is everyone waits on every table and we (guests) are asking different waiters for things as they pass. It makes it hard for the staff to keep track of the guest’s requests. For example, I might ask one waiter for a glass of juice, and then another waiter stops and asks if I need anything. I don’t know if he’s there because I asked someone else for the juice or because he’s just checking on our needs.
We ate all of our meals, except one, at Hidden. One night we went to the new restaurant that is just outside the Hidden Beach door. It’s supposed to be tapas, but it’s not really. The food was tasty, service superb, but not really traditional tapas. Among the non traditional dishes was mac & cheese, burger sliders, and a rack of ribs. The food at Hidden is good, but somewhat boring. We are from New York City and perhaps more critical. Dinners at Hidden Beach often seemed like a reiteration of other things we were served at lunch - or the previous evenings. We really didn’t get the feeling it was the gourmet dining that is so promoted. Lunch had an assortment of grilled meat and fish every day (Occasionally we found the chicken needed to be cooked more.), plus other dishes in covered chafing dishes. We thought breakfast was the best meal with a terrific assortment of cheeses, yogurts, eggs, native dishes, etc. You can either have waiter service or help yourself at the grill and buffet. (note to management: you need a new toaster and the espresso machine leaks). I don’t want to mislead you. You’ll enjoy the food during your stay. The chef just needs to be more creative.
Interestingly, we found attire at meals different than when what we experienced when we were there at other times. This time a lot of people wore the provided robes to meals – even dinner. In the past only a few people wore the robes and many people dressed for dinner. Albeit, the women dress in sexy stuff much more than the men. It is a fun opportunity for your partner to strut her stuff. Where else can you do that except in the privacy of your own home. Whatever you wear, including being nude, it is fine with everyone.
The entertainment has improved this year. It’s much longer than it used to be. In the past we got a short rendition of whatever act was going next door to El Dorado Seaside Suites. This year we got the full act. The circus performers were amazing. One night we had more than an hour of a wonderful Mariachi Band. On nights when there isn’t live music, recorded music would be nice during dinner.
People always ask about the pool. It is heated, but I wouldn’t say it’s warm. On sunny days it’s fine, but on cool cloudy days it bracing. Also, the areas that connect to the swim-up rooms is much cooler than the main part of the pool. There are new wooden lounges around the pool and every morning clean covers are put on them. They’ve also added a lot more plastic lounges at both ends of the pool. They are on the shelf at the ends that is just a few inches deep. People can leave them in place or simply pull them out. There is never a problem finding a place in or out of the sun.
The Jacuzzi hot tub is generally hot and it’s the place to be in the late afternoon to meet people and chat. When you get in people always welcome you and some if not all introduce themselves.
The water at the beach remains too shallow to swim. The depth is, literally, less than a foot. The bottom is uneven and consists of broken coral. Even with shoes, it’s difficult to walk in the water. And you have to walk out hundreds of feet before it gets deep enough to swim. It is however beautiful to look at. The beach is very nice and there are more than enough comfortable lounge chairs with plenty of palms and palapas for shade.
The disco had bands two of the four nights we were there. The bands were excellent and people enjoyed dancing. The disco itself is a huge palapa and that doesn’t lend itself to intimacy. The first night we arrived, there was a white ribbon of cloth extending through the light fixture going down to the sides. It disappeared the second night. It did tend to bring down the very high ceiling and perhaps something like that should be permanently installed. Also, the stage lighting and ambient lighting needs improvement.
We love Hidden Beach now and did so from the first time we arrived seven or eight years ago. We bought into their membership program, called Exotic Travelers. Among some other discounts, it gives us and our guests a 30% discount off the public/internet rates. That helps, but even with the discount, the rate has become expensive. We bought more time than we can use and because we sell our extra weeks we are particularly concerned about the escalating prices. We do look forward to returning each year and used to return twice a year, but as it’s become very expensive we now come just once a year for shorter amounts of time. We communicate with many other guests and they too are annoyed that the prices have risen so much in recent years. Hidden Beach shouldn't be more expensive, than to a comparable place where you have to wear clothes. It causes many of us to feel taken advantage of.
Finally, we want to mention that although the resort is all-inclusive and tipping is not required, the staff is VERY appreciative of tips. For some people it’s more convenient to tip at the end of your stay and for others tip as various people give you excellent service. Whether or not you tip, you’ll will get excellent service, but the extra income to the staff is meaningful for them. I welcome any questions from readers and if you find my reviews helpful would you please indicate so below.
- Official Description (provided by the hotel):
- It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more less
- Reservation Options:
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- Also Known As:
- Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
- Hidden Beach Mexico
- Hidden Beach Hotel Au Naturel