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“Our first visit was amazing.”

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Hidden Beach Resort by Karisma
Certificate of Excellence
GreenLeadersGold level
Reviewed May 5, 2013

we had an amazing time. The resort was very clean and everyone was very nice. We had a blast on the nude cruise and would encourage everyone to go! I was only disappointed by the food, I am picky and have food allergies that make eating anywhere a challenge. Looking into our next visit soon! Thank you to everyone who made our visit extra special! Peggy and Don

Room Tip: If you are not a person who likes to stay up try to get a room in the 1200.
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  • Stayed: April 2013, traveled as a couple
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Thank Peggy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 23, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We also appreciate your feedback as this helps us to improve and keep offering the best experiences.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards

Alfonso López
General Manager
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 - 376 of 758 reviews

Reviewed May 4, 2013

We have just returned from our 10th visit to Hidden Beach with a new respect as to the operation of this great resort. In the process of unloading our suitcases an envelope of cash that I had set aside for tips to the great wait staff fell on the floor and went unnoticed as we went to dinner. After dinner we walked back into our room to find the envelope in the middle of our turned down bed with all the cash still in the envelope. The next morning I went to Migel, the general manager, to compliment his staff and to find the name of the lady that turned down our bed and placed the money back on the bed. Migel surprised me by saying that he knew all about the cash on the floor. He told me that the maid, Sarahi, found the cash and per protocal informed the manager of the find. So Migel, the Security Chief and Sarahi went back to out room, counted the cash and put it back on our bed. He said that is company policy for whenever something really valuable is found in a place that it should not be. This confirms to me that Hidden Beach is one of the most remarkable places to vacation because of the people and the framework in place to provide the best vacation ever. This is probably why we have seen the same great staff of Galdino, Portofiro, Alex, Jesus, Anticto, Angel and Esparenza preforming their duties with skill and enjoyment. We consider these staff members and Consierge Manuel as our close friends and have the utmost trust in them. It appears to me that Miguel is an excellent general manager that has this resort operating in a 5 star manner. We absolutely love the new expanded and diversified menu.

  • Stayed: April 2013, traveled as a couple
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3  Thank 2hibiscus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 25, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

I wrote last week while I was still there to report that all of the bad reviews should be ignored. For some reason my review did not get posted. But. For all of those whom read recent negative reviews IGNORE them. There was a disgruntled group who could not be pleased. I am just glad that they will not be coming back so we don't have to listen to their complaints. The pool is fine, the hot tubs clean and usually quite warm , the food is good and the service has actually improved in the dining room, and the staff are remarkable. Yes we tip. We give an envelope to each of them a couple of days after arrival but even without tips they provide attentive service. How they remember names is beyond me. And if you take the time to talk to them they will share stories of their families and lives with you.

But it is the holiday that we really look forward to each year. We have made some very dear friends there and by hearing stories of so many other places HBR still seems to have the best reputation for everything. There are some improvements that could happen but if you speak with respect to Luis or Miguel they listen with respect. We have seen change from suggestions.

There is not anything more really I can add to what others have said or to the huge two or three pager I wrote three years ago after our first trip. But for first timers might I suggest that all you need to do is introduce yourself and you will have no trouble fining people to connect with. And if you are too shy to do that just be sure to go to the hot tub for the five pm pre dinner get together. You will be immersed in conversation. We travelled April 6 leaving on the 14th. It is never easy to leave there.

  • Stayed: April 2013, traveled as a couple
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4  Thank midnightsun3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 25, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

For perspective, we are thirty year veterans of a variety of c/o Jamaican resorts. HBR offers much of the best of these when they were at their primes. We met two couples we knew from our times at Braco, who also decided to try HBR.
True, you won't have much wild night life, but we really didn't want that. Food was generally very good at HBR. The Italian restaurant at EDSS next door was our favorite on the dark side. I can understand some of the comments about the pool being cool...it was a bit cool early in the week when the air temps were not all that hot. But later in the week, when the air temps rose, the pool water warmed considerably. Not sure why this pool is so sensitive to the air temps, but it was never uncomfortable. Staff is great ...Angel, Jesus, Esperanza, Jorge all made the stay special. I apologize for missing the names of all the others who also added to the enjoyment. Our room and the grounds were in near perfect condition...HBR really understands the importance of this. We saw a few instances of staff scrubbing a few stains off the sidewalks...wow! I loved the pool volleyball each day with all the funny rules (gotta love double chi-chis). The poolside dinner on Friday night was absolutely delightful. The resort is very environmentally conscious with LED lighting and motion detectors in the rooms. The only nit is that the LED lights over the sinks are dull and were insufficient for my wife's makeup routine. There is a lighted makeup mirror, but that didn't quite do the trick. Also this is a very compact resort that is an amazing example of efficient space use. Everything is close but it doesn't feel cramped by any means. Bottom line...bravo, HBR!

Stayed: April 2013, traveled as a couple
4  Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 25, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards
Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

Another wonderful trip to our home away from home.
Beach: True, the beach has alot to be desired in terms of the coral, and lack of a place to swim. Staffing: Absolutely amazing from management down to every worker (including the groundskeepers & pool cleaners & towel boys). Every one works SO HARD to ensure clients meets are met & exceeded.
Alcohol: Sometimes they hold back with the top quality brands, but still, you're liver will be begging for mercy by the time you return home!
Fellow Travelers: Met old friends, met new ones.

A word of caution to the hotel: when people book to stay at your resort, they are doing so because they love coming here. Don't be exchanging peoples holiday rooms because someone oversold, or over booked your rooms. Respect the people who bought into your vacation program!

Overall, another great time, and look forward to returning in the future!

  • Stayed: March 2013, traveled as a couple
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2  Thank ourturn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded April 15, 2013

Thank you for your wonderful review of your recent stay at the Hidden Beach resort. It was a pleasure to welcome you back once again to enjoy yet another stay with us.

I'm glad that we were able to exceed your expectations again and I would like you to know that I have taken note of both the issue mentioned with the premium liquors and also the allocation of rooms. I am currently conducting a review of all bars to ensure we have a wide selection of Premuim brands for our guests to enjoy . In addition, i would like all our guests to know that I have already addressed your concerns with regards to room locations with our Inventory department and I can assure you that we have taken the coorect measures to ensure from now on all our guests receive what they have booked.

again, it was a great honor to host your holiday and I look forward to your return.

Best Regards

Paula Negrete
gmeds@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

March 2013, pool was ICE COLD, no one in it, empty. Jacuzzi LUKE WARM, lousy jets. Noise from disco loud and heard in room, BEACH full of rocks and TOTALLY NOT SWIMMABLE. OK, can't swim in pool, can't use ocean, went long walk to spa to workout, in the clothed area way on the other side. Of course gym was freezing air conditioned.
They call it 5 star, food was about 3 star, okay but not wonderful. Alcohol selection much more limited than any other all inclusive I have been to.
The management had this "well, that's how it is" attitude about all this, and I think if anyone had never been anywhere better they would think this place was ok. After all, it LOOKED good at first glance.

Room Tip: NOT near the outdoor disco if you want to relax in room at night, paid extra for poolside room but p...
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  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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11  Thank bb416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded April 10, 2013

Thank you for your recent review of your experiences at th Hidden Beach Resort, I am very sorry that you found the temperature of our swimming pools to be uncomfortably cold. This is surprising as we have not changed the manner in which we maintain the pool or its temperature.

In the winter season , we do assist the natural heating however due to the high temperatures and sunlight hours , the temperature of our swimming pools remain at a pleasant temperature, provding our guests with a place to refresh and cool off in the midst of the powerful sun.

I have reviewed all food quality and constantly do so , Our executive chef looks after both the El Dorado Seaside Suites and the Hidden Beach Resort , we firmly believe all food is of 5 star , Gourmet Quality nevertheless your comments will be considered and discussed with our Food and Beverage team

I hope you will return again and if you do , please do not hesitate to contact me prior to arrival so I can ensure you have the Ultimate "au Natural " experience-

Many thanks

Paula Negrete
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We just returned from ten days of blissful relaxation! Had another great vacation at HB meeting up with friends (a number we've met over the past years) and met new ones! Coming 'home' to HB is wonderful and we are so excited to see our extended HB family members from the hotel...Angel, Carlos, Jesus, Manuel, Jorge, Daniel, Luis, Esmeralda (a shining star who smiles from ear-to-ear), Aniceto, Galifarno, Fausto, Pornitia (spelling???), and Rosy. The food remains outstanding and the new Chef makes a point to interact with the customers...we loved the lunches by the pool as it has expanded on food choices (meat/fish, salads, rice/potatoes, and the salsa/avocado dip and chips. The daily lobster choices were excellent. From the time you enter the gate, everything is pristine...the grounds, rooms, food and drinks, pool and lazy river, ambience, views, music and activities, and the service. Special recognition to all the staff from the concierge to the groundskeepers. This special Hidden Beach is well worth your money! We were a bit surprised though this year that more folks dressed for dinner, which meant more clothing to bring. It was very tasteful, but we prefer less dress since it is c/o. Activities are also fun...we recommended 'corn hole' and 'petanque' be added as those who don't play volley ball can keep active and enjoy competition at these two games. Go, play, eat, sun, drink, and enjoy this great place!!

Room Tip: For great convenience, choose a swim up room. You can sit on the patio or at your swim up table and...
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  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 2_4SXM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 26, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hidden Beach Resort by Karisma

Address: KM 95, Carretera Cancun Tulum | Kantenah, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 489 Specialty Lodging in Riviera Maya
Price Range: $429 - $928 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hidden Beach Resort by Karisma 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more   less 
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Also Known As:
Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
Hidden Beach Mexico
Hidden Beach Hotel Au Naturel

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