I'm rating HBR with four stars and feel a bit of disappointment despite our most enjoyable visit. The source of our disappointment lies with the kitchen. I appreciated and particularly enjoyed some of the new menu items, but found others lacking in flavor but abundantly salty. We had some very long lunches when ordering from the menu, but it was no fault of the wait staff who were working very hard. We weren't in a hurry, but I've worked in a kitchen and they're simply short-handed.
The pool and hot tubs were perfect. So hot that I had to get out! HBR has no excuse for not using the heaters if the water is too cold!
Bar service and drinks were just great. Our room was quiet, and spotlessly clean every day.
We shared the resort with many fine people who were such good company that we ate few meals alone and only went next door once. But that meal, at the Mexican place, was the best dinner either of us had. Somebody on the HBR side is not paying attention!
The root of this decline may be due to Exotic being taken over by Kismet and then sacking the veteran Exotic staff. So we have new people unfamiliar with the standards established by their predecessors. I hope they have the sense to listen to their customers, no matter how absurd some of the complaints may be. I am happy some of those people are not returning because they would be poor company in their state of dissatisfaction.
We have already booked for October, and are hoping that the chef will have hidden the salt in the meantime. I am looking forward to being able to award a fifth star.
- Official Description (provided by the hotel):
- It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more less
- Reservation Options:
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- Also Known As:
- Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
- Hidden Beach Mexico
- Hidden Beach Hotel Au Naturel