Recent trip to Hidden Beach Resort proved to be one of the least favourable holiday experiences we have had in a long time. This was our 2nd time to this resort. We could not get a room on the ground level next to the water, but figured ocean view on an upper level would be good. We were surprised to find out the room did not have a balcony, this was not clear at time of booking, and was not a good experience. For the price of the room this was not acceptable. On the day of arrival, we were challenged rudely by the barman that we were trespassing, even upon confirmation of our room, the front desk was not supportive - there are more diplomatic ways to confirm you belong, OR provide band identification like other resorts.
Overall service was not good, only improved with tipping, the place was understaffed and no eye contact meant "don't bother me".
There are many ways this resort can improve, although we won't be back to experience it!
- Official Description (provided by the hotel):
- It is the only luxurious all-inclusive nudist resort in the Mexican Caribbean. Consisting of 42 beachfront suites, it is a secluded adults only property, perfect for couples and singles alike. Located just one hour and a half south of Cancun Airport, Hidden Beach Resort lies on a stretch of white sand beach offering spectacular views of the Mexican Caribbean sea. Hidden Beach blends signature services such as personalized check-in with a welcome glass of champagne or the exclusive concierge service with charming architecture to create an atmosphere of understated luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, HotelsforEveryone, Hotwire, Cancelon, Evoline ltd, Cheap Tickets and TripOnline SA so you can book your Hidden Beach Resort by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hidden Beach Resort - Au Naturel Club Hotel Riviera Maya
- Hidden Beach Mexico
- Hidden Beach Hotel Au Naturel