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Hidden Beach Resort by Karisma
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Reviews (787)
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Reviewed December 13, 2012

Visited Hidden Beach in November. This was our 13th visit and each one is better than the last. We we arrive we are greeted by the manager, Mr. Oscar , who makes sure that our evry need is fulfilled.The entire staff in the restaurant and bar know us by name and we are greeted with hugs and kisses and a huge ' welcome home". If you want to be treated like you are family and enjoy a beautiful resort, great food and drink, then yoiu gaotta go to HBR.
Paul and Sandy

  • Stayed: November 2012, traveled as a couple
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1  Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded January 3, 2013

Dear Paul and Sandy

Its is wonderful to here that we are still able to surpass all previous experiences; with each visit your experiences just keep getting better. I'm extremely proud of Oscar and his tireless efforts to ensure each and every guest feels at home and comfortable at the Hidden Beach Resort.

we look forward to seeing you very soon for your 14th Visit!

Best wishes
Paula Negrete
General Manager

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Reviewed December 9, 2012

We spent 7 nights at Hidden Beach and I have to say it was the best vacation ever.

Travel to the resort:
We had a shared van to the resort. Other than the fact that it too a bit of time to get to the resort, the ride was uneventful.

Arrival:
Once we arrived we were greeted by the Concierge. They will give you all the information you need for your stay at the resort. While talking to the Concierge we received a cool towle and a drink.

Beach:
The beach was beautiful, but somewhat difficult to walk on barefoot. There is a small area that is easy to wade in and feed the fish (one of my wife’s favorite pastimes). There was always a lounger or bed available.


Pool and Hot Tubs
A beautiful pool is located in the central part of the resort with a large Jacuzzi just off to one side. The pool has a swim-up bar that seats several people and is quite large. There was always a lounger or bed available. The bar is usually staffed by Carlos and Esperanza. These 2 wonderful people know you by name and what you drink before the end of the first day. They are first class.


Room:
The room was beautiful.. Double sinks, large walk-in shower, big flat-screen TV with satellite, IPod docking station and more. The bed was very nice. Maid service was very good and thorough. Turndown service each night with animals made at the foot of the bed.We had a 2nd floor suite in the 1200 building. The Jacuzzi bathtub was large enough for two. The room exceeded our expectations. The room has a fully stocked Mini-Bar that is replenished every day. Drinks, beer and snacks plus 4 types of liquor. On our final night we arrived at the room and the Jacuzzi had been filled and a small table was set with dessert. They did an outstanding job.

Food:
The food at the resort is fantastic. The menu changes every night. THey also have a standard menu and a buffet. Also you can visit the other resort where 6 restaurants are available (Clothing required). THe wait staff is excellent. Jesus, Angel and the others did an excellent job.

Staff:
All the staff were excellent. This is the first resort I have visited where the staff went out of their way to know you, your likes and dislikes. They became family almost at once.

Manuel, Jesus, Carlos, Esperanza, Angel, Daniel and the others. Thank you so much for a wonderful experience. It would have not been the same without you.

Guest:
Everyone was great. We met so many different and wonderful people. Some we got to know and became friends with and hope to see again soon.

We will be returning as soon as we can. We plan to stay a bit longer next time as we had so much fun on our trip and visit to Hidden Beach.

Room Tip: Rooms away from the Disco are quieter.
  • Stayed: December 2012, traveled as a couple
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10  Thank Rshutes90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDSS S, Director General at Hidden Beach Resort by Karisma, responded to this reviewResponded November 28, 2016

Dear Guest,

Great to hear you had a great holiday while staying at Hidden Beach Resort.

Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great motivation to keep offering the best service.

We are looking forward for your next visit. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alfonso López
General Manager
El Dorado Seaside Suites by Karisma
Hidden Beach Resort by Karisma
gm@eldoradoseasidesuites.com.mx

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Reviewed December 2, 2012

Just returned from ten days at Hidden Beach resort only to be mystified by laudatory reviews.. Yes the staff is wonderful and the grounds very well maintained. If this resort was modestly priced I would understand and affirm the complimentary reviews, but at $576 per couple, you should expect so much more. Points to consider:
• Rooms are nice but for the price, claustrophobic.
• There is no beach, just a strip of sand. The water is only about a foot deep.
• Pool lounges are at a premium. Guests actually get up at 4:00 AM to claim a poolside lounge. Competing for a lounge is not my idea of a vacation. HBR prohibits this practice is but makes no attempt to enforce it.
• On a few occasions, guests from Seaside walked through the open gate, lounged on a bed and returned to Seaside. Eventually they were notified privileges were not included in SeaSide accommodations. Some males even made it to the warm tub a few nights.
• Hot tubs were never hot! The feeble explanation was that the heaters could not keep up with the unusually cool weather ????? Bizarre explanation at best.
• The pool is small. Furthermore about twice a day it’s used for volleyball, effectively taking over the pool for non-players.
• Meals are good, but there is always the push to sell a lobster meal at a $130 upcharge. (absurd)
• Then there is the wine list, mediocre wines at inflated prices. I will say the house wines are very acceptable.
• The barrage of persons offering a massage. I think it was $127 for fifty minutes. To their credit they backed off after a few days
• Last but not least, the push to join the Exotic Travel Club. Almost a $10,000 commitment to save 30% of a fixed number of future vacations at HB or their other resorts in the chain.
• With the 30% discount this vacation would have been approximately $400/day – but considering the Exotic fee it’s no bargain. There are other clothing optional resorts that are far more consumer friendly, better beaches and equally accommodating staff.
I hope no one is offended by this review, it is subjective but factual.

  • Stayed: November 2012, traveled as a couple
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31  Thank SummerSwimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded January 3, 2013

Thank you for your review of your recent stay at the Hidden Beach Hotel . I'm sorry that we were unable to wow you with our superior service, Gourmet Inclusive and pure luxury.

I truly appreciate all feedback that I receive or read on social networks and review sites. I have carefully considered your comments, suggestions and recommmendations and have discussed these points with our Executive team. I do apologize if you did not find our hot tubs to be the desired temperature and that guests from the El Dorado Seaside Suites interupted your holiday enjoyment. Guest can use the facilities of the Hidden Beach Resort if they pay an additional fee.

in response to your comments concerning our wine list, we are very excited to announce our new partnership with the Jackson family. Together we will be Launching 2013 Culinary Series in Riviera Maya, Mexico. All our hotels will Feature Acclaimed Jackson Family Wines and Host Top Chefs and Winemasters from Around the World for Interactive Guest Experiences


Paula Negrete
General Manager
Hidden Beach Resort

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Reviewed November 26, 2012

Just when you think it can't get any better, it does. Food, staff and ambience are all "WOW" factors. The new chef has created even better choices for all meals. Jesus, Angel, Pedro, Ancieto and the entire staff are top notch. The house cleaning staff which includes Rosy, Almay and Sarahi are the best you will find anywhere. The Chief of the property, Oscar will do everything within his power to make sure your stay is memorable.

Room Tip: Rooms on south side are quieter at night because they are further from the entertainment.
  • Stayed: November 2012, traveled as a couple
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3  Thank Alaskandog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded January 3, 2013

On behalf of the entire team , or should I say family, at the Hidden Beach Resort , we're very glad to hear that each visit just keeps getting better and better. we strive to be creative and innovative so that no matter how many times you return there is always something new to experience.

Thank you for such a wonderful review and we all hope to see you again very soon

Paula Negrete
General Manager

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Reviewed November 24, 2012

Our 3 rd trip here and getter better new NAAY Spa simply wonderful -- from staff, treatments & ambience. Ask particularly, Reyna & Ignaccio if you want massage & care from the experts. Food good and served with a smile & good humour by Jesus, Angel, Pedro, Ancieto and staff who have been here for years & remember everyone's names & tastes!!!! Also -- the wonderful Esperanza who takes 8-12 orders for drinks -- never writes anything down & never gets an order wrong!!! Rooms spotless, charming & v romantic.
Staff work hard at attending to all wishes and to entertain-- high quality entertainments Beach is small and water shallow really not possible to swimming-- wade & feed the fish is about it but lovely pool and 2 fad hot tubs.( lot of beach washed away in Hurricane 2007) This is NOT a lifestyle resort & any such behaviour - clients are asked to leave &not allowed return. We witnessed this 2008. Reassuring for those of us who simply want to relax naked. All clients mix v well & laughter & music are the sounds heard 7am till late.
I'll be back.

  • Stayed: November 2012, traveled on business
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1  Thank Alyeesha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at Hidden Beach Resort by Karisma, responded to this reviewResponded January 3, 2013

Dear Alyeesha

It was a pleasure to welcome you back once again and we are very happy to read that yet again we were able to surpass all previous experiences. I'm glad that you were able to experience our New and exclusive NAAY spa . it is definately an experience and a highlight of our guests visits.

It is very warming to read your comments about the staff and we can assure you that it is very rewarding when they see their names published for their efforts.

It was great to host your holiday once again and we look forward to your 4th visit in the near future.

Best Wishes

Paula Negrete
General Manager

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